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Liberty Ford Maple Heights
Maple Heights, OH
132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 132 reviews
June 14, 2017
One you buy from Liberty, they abandon you Bought a new Ford Focus from Liberty and paid cash. The dealership never sent the title, and after repeated phone calls trying to track it down, was t Bought a new Ford Focus from Liberty and paid cash. The dealership never sent the title, and after repeated phone calls trying to track it down, was told I would have get a new title, at the title bureau, and pay for it myself, despite having paid Liberty Ford a title fee when I bought the car! The dealership never apologized, never acknowledged their mistake, and did not return phone calls. After selling you a car, Liberty could care less what happens next. More
by Abandoned
Employees Worked With
Joe Tomassetti
Helpful June 07, 2017
Great!!! I chatted with Lorenzo on the phone prior to the day I went in to look at a Subaru. I went the next day and wanted to test drive the Subaru Legacy. He I chatted with Lorenzo on the phone prior to the day I went in to look at a Subaru. I went the next day and wanted to test drive the Subaru Legacy. He was very helpful and professional and wanted to make sure I loved the car. He was very busy but he always made sure that I was well taken care of there. He is a wonderful salesman! I wanted to stick to my budget and they made it happen! This was my first car buying experience and it was very pleasant. I will definitely be back in the future! More
by amandaaa0210
Employees Worked With
Lorenzo Martino
June 05, 2017
Never again The Absolutely Amazing experience I had at the Liberty Ford Dealership was BBB certified and unforgettably terrible! I felt completely overwhelmed and The Absolutely Amazing experience I had at the Liberty Ford Dealership was BBB certified and unforgettably terrible! I felt completely overwhelmed and forced to make a purchase of a vehicle outside of my personal budget by the aggressive salesman. He stood obnoxiously over me while I patiently searched online for available cars on the lot, then his Egotistical Middle-aged Manager proceeded to make sarcastic comments/small talk about the mountain bike I used for transportation to the dealership. 2 minutes later I left because I didnt feel welcome. The following week I made a appt. to see another vehicle with a different salesman. The morning of the appt. I looked online while waiting on the saleman in the store to find out the car had been sold the night before. I am the 1% Customer that gets overlooked everyday by pushy, mean, sales people that want Blood or a Sale. We never make a huge deal from being disappointed because you'll never see us again. We simply say "Thank you" and walk away. The comical bitter experience eventually fades away and becomes the wonderful introduction to a unbelievable storytelling tale with a different Dealership that treats you with respect as you're writing out a check for the Full Amount of the Vehicle. More
by Bitter Bob
Employees Worked With
Liberty Ford Maple Hts Manager and staff
May 17, 2017
STAY AWAY FROM THESE CROOKS Former employee who left on good terms. They pull the 4 square on the unknowing customer and I've never seen a dealer screw the customer so bad in my Former employee who left on good terms. They pull the 4 square on the unknowing customer and I've never seen a dealer screw the customer so bad in my 15 year career! Do not fall prey to there tactics! They have no regard for customers or their own employees! Go to Nick Mayer in Mayfield or Any OTHER FORD DEALER NOT NAMED Liberty!!! I could not stomache any longer how they stick it to the customer! More
by Joe M
Employees Worked With
Greg Davis
May 02, 2017
Great! Steve at Liberty Ford was a great salesman. He was professional and kind. I would highly recommend him to anyone interested in purchasing a Ford Vehic Steve at Liberty Ford was a great salesman. He was professional and kind. I would highly recommend him to anyone interested in purchasing a Ford Vehicle. More
by Diana
Employees Worked With
STEVE
April 18, 2017
Excellent customer service and Salesperson If you are searching for a new or used car you need to go to Liberty Ford. You will received the best customer service and you will not be there for If you are searching for a new or used car you need to go to Liberty Ford. You will received the best customer service and you will not be there for hours; they do what needs to be done to get you approved quick. Thank you Liberty Ford and Jovan Smiley; seeing my husband smile everyday driving that 16 Mustang is priceless More
by Christy M Johnson
Employees Worked With
Jovan Smiley wouldn't deal with anyone else
March 19, 2017
Great Experience Great Customer Service. I asked a very simple question if the vehicle had heated seats. In hardly anytime I had a 360 degree walk around video in my e Great Customer Service. I asked a very simple question if the vehicle had heated seats. In hardly anytime I had a 360 degree walk around video in my emailbox from Lorenzo Martino . He showed the car was equipped with heated seats. We drove up afterwork and went home with the car More
by fire1427
Employees Worked With
Lorenzo Martino
January 03, 2017
Deception Bought a 2014 Buick Verno. Car exterior had scratches on it that l believe happened being detailed to take home. Alex Petravick the used car manager Bought a 2014 Buick Verno. Car exterior had scratches on it that l believe happened being detailed to take home. Alex Petravick the used car manager offer nothing to correct the problem. Also (quote) l do not have to tell the buyer that the car is damaged. He said sold as is with no notification on the car. A deceptive manager out for himself. Very disappointed. More
by Valerie V Rucker
Employees Worked With
Alex Petravick
October 08, 2016
Bad experience Trusted them at first, but they are worst than the rest of the salesmen. Sell you bad cars and won't fix anything. Don't trust these guys. Trusted them at first, but they are worst than the rest of the salesmen. Sell you bad cars and won't fix anything. Don't trust these guys. More
by TheOne526
Employees Worked With
Jay
August 25, 2016
Thank you! Jovan Smiley was very knowledgeable and informative on the vehicle I was interested in. Thank you for making my first car purchase easier. Great job! Jovan Smiley was very knowledgeable and informative on the vehicle I was interested in. Thank you for making my first car purchase easier. Great job! More
by Twila32
Employees Worked With
Jovan Smiley
