Liberty Mazda

Found an excellent vehicle online at a decent price. Went for a test drive and liked the vehicle so I asked to bring it to an independant mechanic for review. The mechanic indicated that some repair work nee for a test drive and liked the vehicle so I asked to bring it to an independant mechanic for review. The mechanic indicated that some repair work needed to be done and also indicated that repair work needed to be done and that a "fix" had been done to keep the issue quiet. When I asked if this could be repaired they indicated that it could but the cost would be included in the price of the vehicle. They couldn't provide a cost for this repair and they refused to lower the price of the vehicle to help me cover the cost out of pocket. They indicated a general cost of parts that seemed high and the time for labor excessive. After checking online the cost of the parts was 1/10th of what they indicated and the time frame for the repair, at its longest, would take half the time. The salesman couldn't answer simple questions and constantly had to go ask other people. I walked out without a car and with nothing but disdain for that place and the people who work there. More

Visit Liberty Mazda for your next new car purchase ONLY if you want to experience all the sleazy car sales tactics you've heard about: good cop/bad cop; bait-and-switch; feigned ignorance of administrativ if you want to experience all the sleazy car sales tactics you've heard about: good cop/bad cop; bait-and-switch; feigned ignorance of administrative (documentation) fees; etc. Despite all the back and forth between the salesperson and the sales manager, the manager never came and talked to us, but when we got up to leave, he yelled across the showroom trying to wheel and deal some more. I can't say whether or not their prices were good, because when the negotiations came to a head, they wouldn't actually sell us the car we were discussing at the price they were writing on their slip of paper. More

About two weeks ago we bought a 2010 Mazda3 at Liberty Mazda. We did a lot of research on the car and visited a lot of dealerships in the area. We found Liberty sales to be low pressure and the price w Mazda. We did a lot of research on the car and visited a lot of dealerships in the area. We found Liberty sales to be low pressure and the price we negotiated was very good. Salesman Joey and Sales Manager Marty treated us with courtesy and respect. I asked them to do a few things to the car, which they did without question and for no charge. The car was ready to be picked up when they said, and everything was done. In the service department we had work done to our complete satisfaction. We dealt with Service Adviser Tom and Service Manager Walt who also treated us with courtesy and respect. We highly recommend buying your next car from Liberty Mazda and as long as this level of sales and service exists we will continue to go there. Remember, buying a car requires that you do your research in advance, not after the car is bought. If you do your homework you will understand the process from both sides of the transaction and you will get a better deal and better service. More

My husband and I originally emailed Liberty Mazda when we starting looking for our CX-9 but when we went on-line they had horrible reviews on this website and so we went to Ira Mazda. I wish on everything we starting looking for our CX-9 but when we went on-line they had horrible reviews on this website and so we went to Ira Mazda. I wish on everything we didn't follow this website and went to Liberty to begin with. We went to Ira and they lied to us for three days straight. Each day it was something different. All in all they said they couldn't get us financing for the amount we needed and wanted us to put an additional 3k down on top of the 1k we were already putting down. On Sunday (2/21) they told us we were all set with a brand new cx-9 and we could pick it up tomorrow after they finalized everything, then Monday told us the bank didn't want to give us the loan anymore and could get us in a used one and so we went in to look at the used and we liked it, that evening they told us the loan was definitively going to go through. Tuesday came a long and we were no longer going to be able to get the used and trade our car in and that in order to get the used cx-9 we would have to drop the trade (we owed more then it was worth). Finally we put our foots down because it just didn't seem right. Freddie, AJ and Chris all told us that we would need to put more money down or find someone else to co-sign with us. My husband and I both make good money and have good credit and we couldn't see the problem. We told them if we couldn't get the used with our trade in all deals were off, and they said there was no way that would work. We spent a total of 3 days and over 9 hours at that dealership. We went to Liberty Mazda today (2/27) and went to Rob, who we originally emailed with in the first place, and Joe, their finance man, and they were EXCELLENT!!!! We bought a used cx-9 with our trade in for a better deal then what Ira was offering us. We were there for only 1 1/2 hours and we didn't have to put extra down and we didn't need another co-signer. We were approved instantly for the loan. Ira Mazda tried to screw us over. I regret not going to Liberty Mazda to begin with and will do all future business with them. Please PLEASE PLEASE, go to Liberty Mazda, they are wonderful and a pleasure to do business with. Ira Mazda is clearly in cahoots with this website. Thank you Rob/Joe for all of your help! More

BUYER BEWARE! I purchased my '07 Mazda3 in May of 2009- I was looking for very specific features in the car... I thought I had found "the one" at Liberty Mazda, so I went for a test drive with Rob. He di I was looking for very specific features in the car... I thought I had found "the one" at Liberty Mazda, so I went for a test drive with Rob. He did his best to convince me that an '07 with these features was VERY hard to find. I told him that I wanted heated seats, and he said, "no problem, we'll put them in". I also told him I wanted four brand new tires, again it was "no problem". I signed the deal, and picked up the car about a week later, in the rain. I spun the front tires merging onto 128, and when i got home found that my "new" front tires had about 10% of the tread left. after much hassle they gave me my new tires, and installed them all backwards. I had this fixed at Ira Mazda (they are the best!) since this issue, I found out by a mechanic friend that the car has had major front end repairs and was most likely repaired after a collision- Liberty Mazda denied this, and told me that since it wasn't on the carfax,it couldn't have happened- even though there are obvous repairs that have been made. My most recent issue happend the other night, when i switched on my seat heater and suddenly my car was filled with smoke. I switched it off and opened the window and it seemed to be fine. i went right to the dealership this morning and was told i would have to pay $100 just for them to look at it. I told them i'll take it to Ira since I didn't trust their service dept. Ira pulled up my car history in their computer and told me that I had aftermarket seat heaters that were installed by an outside shop, and that they were NOT covered by my warranty- I was NEVER told this by Liberty, and certainly wouldn't have purchased the car under these terms. Today I am stuck with a melted driver's seat, and nobody can help me. Ira at least is making the call to see if the aftermarket part has some sort of warranty so I can get my seat fixed. All in all Liberty is super shady and I think my next dealings with them will take place in the courtroom. This could have taken my life if this seat problem turned into a fire- I could have also been poisoned by the plastic fumes that filled my car when it happend. PLEASE take your business elsewhere! More

After doing a ton of research, I began searching for the best place to buy a new Mazda. I shopped every dealership within 100 miles of Danvers and was pleasantly surprised when I met Mike Consoles at Libert best place to buy a new Mazda. I shopped every dealership within 100 miles of Danvers and was pleasantly surprised when I met Mike Consoles at Liberty Mazda. After being strong armed, BS'd, and treated like a tire kicker by sales people and managers alike, Mike took the time to listen to me and made sure we found the right car, at the best price. All the folks there, from Mike to the finance guy, to the general manager, were a pleasure to deal with. Do yourself a huge favor and be sure to see Mike at Liberty Mazda before you buy your new car. The folks at Liberty were really decent to deal with. Compared to the other dealerships, I was truly impressed. I would highly recommend making Liberty Mazda in Wakefield, MA your last stop, if not your only one. More

I recently purchased a Mazda 5 at Liberty Mazda and I am I recently purchased a Mazda 5 at Liberty Mazda and I am happy with the purchase except for 1 issue . My disappointment concerns a 2nd key for the I recently purchased a Mazda 5 at Liberty Mazda and I am happy with the purchase except for 1 issue . My disappointment concerns a 2nd key for the preowned vehicle I purchased. I was told I would get a second key when I returned with the vehicle for the finishing touches. When I picked up the car they could not find the key and the dealership cut a new one for the vehicle. My problem with this is that the 2nd key does not have the automatic remote that locks and unlocks the vehicle. I expected a 2nd key that would open the vehicle without manually unlocking the doors. It might have made a difference in my decision, due to the fact they had another car on the lot that was similar except for the color. I was given a used switchblade style key they disabled and removed the key – it just the remote which makes it looks like it is broken. For a $200 key and a few minutes of a service tech’s time, they have lost not only any future purchases, but the use of their service department for servicing my new vehicle, not to mention that I would steer anyone away from purchasing from them in the future. More

I CALLED FOR AN APPOINTMENT TO HAVE THEM LOOK AT A MAZDA FOR ME.THEY MADE AN APPOINTMENT FOR ME AND I HAD SOMEONE DRIVE THE CAR TO LIBERTY MAZDA THE NEXT DAY.UPON ARIVING THE DRIVER WAS MET BY MR RUDE(SERVI FOR ME.THEY MADE AN APPOINTMENT FOR ME AND I HAD SOMEONE DRIVE THE CAR TO LIBERTY MAZDA THE NEXT DAY.UPON ARIVING THE DRIVER WAS MET BY MR RUDE(SERVICE ADVISOR).MY DRIVER INFORMED HIM HE WAS DROPPING THIS CAR OFF FOR SERVICE WHICH MR RUDE ASKED:"WHAT ARE WE DOING, PUTTING AN ENGINE IN IT?" MY DRIVER TOLD HIM HE WAS JUST DROPPING IT OFF FOR AN APPOINTMENT.MR RUDE INFORMED HIM "WE DON'T MAKE APPOINTMENTS!".MR RUDE SHOULD LOOK FOR ANOTHER LINE OF WORK.HE WAS VERY LUCKY MY DRIVER KEPT HIS COOL WITH THIS IGNORANT JERK.WITH EMPLOYEE'S LIKE THIS MR RUDE IT DOESN'T SUPRISE ME LIBERTY MAZDA SCORES ARE SO LOW.GET RID OF HIM WHILE YOU CAN BEFORE HE UPSETS THE REST OF YOUR CUSTOMORS AND THEN YOU HAVE NONE.AND WE ALL KNOW WHAT HAPPENS WHEN YOU HAVE NO CUSTOMORS. More

We had requested a quote by e-mail via a quoting service (Kelley Blue Book), and Liberty Mazda was one of the slower ones to respond. In fact, after sending me an acknowledgment e-mail and phone call, they (Kelley Blue Book), and Liberty Mazda was one of the slower ones to respond. In fact, after sending me an acknowledgment e-mail and phone call, they still did not provide the quote, and I had to phone again to get a verbal quote. (Would have liked to get it in writing.) I was told one quote by one salesperson, and then a different quote (by $100) by a different sales person. But we had a good experience when we got there at the dealership. As agreed, we phoned shortly before coming (rather than committing to an appointment time), and Rob had the car ready for us, and we didn't have to wait at all for him or to look and drive the car. He honored the lower phone quote, and when we told him that we had been quoted something lower from another dealer, we were able to negotiate it down slightly. There was no pressure at all, even though we were keeping them past closing time. What was really nice was that we didn't even have to commit to making a decision regarding all-cash or financing, but could sleep on that, even after signing the purchase agreement and making the downpayment. More

Beware of this dealership. I was quoted a price on the phone, but it was only to get me down there. They had no intention of giving me that price. They convinced me that it was the only one of it's kind a phone, but it was only to get me down there. They had no intention of giving me that price. They convinced me that it was the only one of it's kind anywhere so I put down a deposit. Two days later on a Sunday I went down there unannounced, and sure enough the next row over was the exact same car. You could see it was there for awhile, the disc brakes were rusting. The next morning I called to cancel as I found the exact car at another dealer for $1,000 less. They are refusing to give back my deposit and were very nasty when I cancelled. Stay clear of this dealership, They are lying cheats. More