Libertyville Chevrolet - Service Center

We have had the Tahoe serviced at Libertyville Chevrolet for multiple rattling issues on 11/30/2022, 1/25/2023, 2/18/2023, 4/10/2023, 5/17/2023, 7/17/2023, and an ongoing (open) ticket beginning 7/26/2023. for multiple rattling issues on 11/30/2022, 1/25/2023, 2/18/2023, 4/10/2023, 5/17/2023, 7/17/2023, and an ongoing (open) ticket beginning 7/26/2023. I’ve never been offered or have received a loaner vehicle for any of these visits. I made an appointment online for 7/26 to look at the continued rattling inside the panels of the left rear (supposedly corrected in an earlier visit), rattling with the right/middle bucket seat (addressed and *repaired on the 11/30/2022 visit), rattling in the front/right near the door and vent, and an oil change. I arrived for my appointment to be told that they do not have enough technicians to address the first two concerns – only the oil change – and that I would need to make another appointment. This alone if frustrating because we adjusted our calendar and some activities to account for being with only one vehicle, only to have to do it once more the following week. Nearly every prior visit resulted in me dropping the truck off and subsequent call later from a Service Advisor saying “the technician could not hear the noise you described”. Since I was already there, I asked if I could take a test drive with one of the technicians, Elvis, since I was there so he could at least confirm the rattling in the panel and bucket seat. We took a short drive and he heard all. We were even able to recreate the front/right noise at their location when the truck was parked. They completed the oil change and I scheduled another appointment on 7/31 to address the other (3) rattles. I dropped the truck off again on 7/31 with Service Advisor, Manny. I explained that Elvis already identified the noises last week. I hoped for a quick turnaround. After not receiving an update, I called and spoke with Manny on 8/7. He said that he needed to speak with the technicians and that he’d call me back tomorrow. He did not. 16 days had passed so I went to speak directly to Manny on 8/15 for an update. NO progress had been made and the technicians were unable to identify any of the (3) rattles. I explained that I already went on a test drive with Elvis who identified them on 7/26. He apologized and asked if I could take ANTOHER test drive with the technician! I refused and waited over an hour to speak with the Service Manager, Andy. Andy apologized for the confusion and lack of communication on his service department’s behalf. He said that he would take a test drive with Elvis that day and get back to me with more information. A week later on 8/22, I finally hear from Manny who said they were putting in some new retainers and added padding to the panels and that it’d be ready soon. I went to pickup the truck on 8/25 having been told that it was ready to go. I didn’t drive more than 100 yards out of the parking lot and ALL of the noises were still easily audible. I turned around and left the truck with Manny again explaining the noises were not fixed. He said that he’d have an update for me soon. Again after not receiving any feedback, I left a voice message with Manny on 9/5. He called back and said that while they do not have a definitive date, that a Field Engineer with GM would be there in 1-2 weeks and would look at it. When I arrived at the dealer, Manny’s timeframe had already increased and he said the engineer would be there in 2-3 weeks. Libertyville Chevrolet had my truck from 7/31 to 9/5. They never offered a rental. They couldn’t fix a single problem. The only information or update that I received came after my repeated calls or visit. Skeptical at the very least, I drove my truck home on 9/5 thinking that I would receive a call about scheduling with the Field Engineer in mid to late September. I finally emailed the Service Manager, Andy, on October 11 and asked for an update with the Field Engineer. He replied and said that he’d find out what was going on with this. Today is October 19. Still, I wait. More

The advisor Mike is always helpful and explains details in a thorough manner. I appreciate doing business with him. in a thorough manner. I appreciate doing business with him. More