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Lincoln of Coconut Creek

Coconut Creek, FL

4.5
184 Reviews

5501 W Sample Rd

Coconut Creek, FL

33073

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184 Reviews of Lincoln of Coconut Creek

February 03, 2024

I brought my Lincoln Navigator in for airbag light and air duct work. Andrew was a service manager that took care of me. He was excellent. The mechanic found other issues that were taken care of. I deeply More

by KTCARSERVICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew service
Feb 05, 2024 -

Lincoln of Coconut Creek responded

Thanks for sharing about your experience with Lincoln of Coconut Creek. Andrew and our team appreciate your business and hope to see you again soon! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

February 02, 2024

A lot going on and still everyone was great ! ! So much better than my Lexus across the street. Lincoln apparently values my time. More

by Jsanos
Recommend Dealer
Yes
Employees Worked With
5
Feb 04, 2024 -

Lincoln of Coconut Creek responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lincoln of Coconut Creek. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

February 01, 2024

Everything was okay until I was in the finance section. Mr. McCray had worked things out whereby I would not have to make first payment until March, 2024. However, finance staff member insisted that I m More

by chaneylaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Mccray
Feb 02, 2024 -

Lincoln of Coconut Creek responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

February 01, 2024

Their service department did an amazing job and followed up after the service to make sure my car was fixed. More

by DJONES63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Feb 02, 2024 -

Lincoln of Coconut Creek responded

Thank you for choosing Lincoln of Coconut Creek. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

February 01, 2024

The service center is only for rich people. To diagnose a car is almost 400.00. dollars. More

by BABOOLAL5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
People was courteous
Feb 05, 2024 -

Lincoln of Coconut Creek responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

January 30, 2024

Marvin is a great person to meet if you need a vehicle. He's pleasant and will go above and beyond and find any way possible along with his other team members to provide great customer service and send you More

by WSMOONSIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Alonzo, Gary Wertman, Marvin Saunders
Jan 31, 2024 -

Lincoln of Coconut Creek responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

January 28, 2024

We live 5 hours north of Coconut Creek Lincoln. I saw a post of the exact car I wanted on a Lincoln Facebook page and it was the best thing ever. Contacted the person who posted it and found out it More

by cperry0480
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Santos, Kavir Chanan, Marvin Saunders
Jan 29, 2024 -

Lincoln of Coconut Creek responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marvin met your expectations. Thank you again for choosing Lincoln of Coconut Creek, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

January 28, 2024

They Did a very good job working with me and I real appreciate their service. More

by w.donner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Goldbert Burton, Goldbert Burton
Jan 28, 2024 -

Lincoln of Coconut Creek responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

January 26, 2024

Very thorough and professional Service Advidors. Fernando is nothing short if amazing. He is truthful, no surprises and is very helpful with things you don't know or not sure about. His patience le More

by JFULMORETIGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Mccray
Jan 28, 2024 -

Lincoln of Coconut Creek responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

January 23, 2024

It needs more transparency on the process. .... I bought sever (7) cars from Off-lease only, and the reason I bought from them was their transparency to show what they have in Inventory and th More

by Cesar_John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gabriel Rucco
Jan 26, 2024 -

Lincoln of Coconut Creek responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com