I purchased a certified pre-owned 2010 Eos . Pricing was fair (beware of the nearly thousand dollar internet fee!). After discussing price on the phone I went to the dealership for a test drive. The directions on the dealers website only gave the major highways (this not normal, just a glitch at the time I was online and printed them out). So, after overshooting the exit, I ended up calling in for directions. Whomever answered the phone and others in the area did a very good job of getting me back on course. Unfortunately it delayed my arrival. But, when I did get there I greeted promptly and a salesman (Domingo) introduced himself. Before we could begin the test drive the car needed to be fueled. That was a minor delay. The test drive went well. Really liked the car. Before the prep I pointed out that the windscreen was missing from the usual spot in the trunk. Domingo seemed to think it or another was around somewhere. After the test drive there was a long wait for the car to be detailed, fully fueled and final preparations. Finally we got to the paperwork. That went smoothly but I was surprised by the $306.00 registration/title fee. I believe that had to do with this being a purchase out of my home state. It's gotten really late and Domingo comes back in and takes my payment (paid taxes and fees, financed the balance). As we walk out to take possession of the car Domingo tells me hasn't found the windscreen but will take care of it tomorrow and call me. Never received a call. I received several e-mails from the dealer and a survey request. Never received a response to repeated inquiries, or to my responses to the survey, or to requests made on Linden's live chat at the website. And, any reply to the e-mails I received (both work and personal e-mail) resulted in delivery failures. Overall not a positive experience and definitely lackluster customer service.

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Top notch, no hassle, no games. We bought our pre-owned vehicle from LindenVW after searching the internet and came upon a 2011 Jetta SE. We decided to walk in (no appointment) and just get an up close look at the vehicle. Previously, we had seen other cars during the week from other dealerships and each time ran in sales/finance people who were your stereotypical Sales people (pushy, told us that we would not find better, etc.)

It was refreshing to deal with sales (Rosa Rojas) and Finance (Anthony DaSilva) people were straight forward and honest. They met and exceeded our expectations. Rosa immediately treated us as if we were old friends and made the car buying process very comfortable experience. Anthony, let us know right away what he could do for us and actually came in better after the deal was signed. He was very busy, however, he took the time to fully explain the finance terms.

Kudos to the staff at Linden VW. I would definetely recommend them to anyone in the market for a VW. BTW, this was our first VW and we could not be happier.

E. Lim

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Mike Carbone, Ana Wood and Tony DaSilva did a great job on making the deal on the 2006 Impala Ltz. They listened to what I wanted and could afford and curtailed the deal financially for me. All of them had the customer needs in mind, not just making money and going on to the next sale. Ana shopped interest rates with assorted lenders until she came up with a rate which made my monthly payment affordable to meet my finances. At the close, Tony offered me a better extended warranty deal than I originally had asked for. This is called taking care of the customer. I certainly appreciate it and will recommend Linden to my friends and family! Thanks again and keep up the good work, "no pressure" mentality and taking care of the customer! Mark Ludwig, West Orange, NJ

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Great car, good deal and the best service i was able to receive. They did everything they can to help me with the purchase making sure i was getting the best deal for my car. They even got back to me a week later checking that i was still satisfied with my purchased and i can't be pleased with the service any better.

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I started my relationship with Linden VW in 2003 by purchasing a new Jetta and have been leasing VW and doing business ever since. Mike Difeo and his sales manager Anthony Menela are very easy to do business with and run a low pressure, high quality business. I began buying my first VW as a start to the German car market and have been buying at Linden VW ever since.

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We had an excellent customer experience thanks to the receptionist and Dennis. We called about the tire pressure indicator. The receptionist said we could come in within the hour, and see Dennis. He immediately checked whether we knew how to use a reset button in the glove compartment, then showed us how to do it. we were there and on our way, without being embarrased, in under 10 minutes
Thanks to you guys, Dennis and the receptionist.

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I was told by general sales manager Anthony Mennella that he could replace my non satalite radio with a satalite radio, however he replace it with a device that look like a gps which was drilled into my dasbroad of my new 2012 vw bettle.

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I find it very easy to deal with Domingo. He takes all the hastle out of the buying process. He was recommended to me a few years ago and I have stayed with him ever sense. He is a pure pleasure to work with.

Additionally, I have always found Linden Vovkswagen to take "all" the normal displeasure out of buying a car. I made a call to Domingo to get an idea of pricing and as usual his word was true. He was not pushy, and I found him to be an honerable business man. He is a credit to the industry. I tell all my friends about the wonderful experience I had.

I originally found Linden VW through the COSCO program. Clearly, COSCO is dealing with the best dealership in NJ.

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great experience. it was great being in the dealership the whole day. john was awesome to work with. Kindly update him.

I am happy to visit the place again and collect my liscense plate. it has been a very difficult day for me that day to search all the dealers who cheat.

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I had a very pleasant experience at Linden VW. I purchased a car from them back in 2008 and when I decided to switch back to VW I didn't hesitate at all to return to their dealership. I had Michael Carbone as a sales rep, who was very knowledgable and easy to talk with. Tony DaSalva handled the financial paperwork and made what can be a stressful part of the process of buying a new car, very smooth and understandable. Even when I was waiting for the car to return from being detailed I had friendly conversations with other sales reps to pass the time. I highly recommend Linden VW if you are in the market for a VW vehicle.

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