I just wanted to let someone know about the excellent experience i had with purchasing my 2013 Honda Civic from Lindsay Acura. My Sales Specialist Marc Bauer and Finance Specialist Mitch Faulkner provided me with excellenct customer service. Marc took the time to really connect with me on a personal level, and made me feel like i was more than just another notch on his sales belt. Throughtout the sales process I felt like he went the extra mile to make sure i was comfortable while waiting for bank approval, he offered me drinks, popcorn, checked on me frequently, and spoke to me in terms i could understand and most of all i felt he was honest and upfront, the whole time. I was so afraid because i was a woman coming to the dealership "alone" that the sales rep would try to take advantage of my naievte. Marc took me on a test drive, and saw that i fell in love with my Honda Civic as soon as i found out the car had a back up camera (LOL). Upon returning to the dealership, the finance team was encountering resistance from the bank to finance me with $0 down payment with my 06 pontiac torrent trade in, that i still currently owed a balance on and a not so perfect credit history. After hearing that i wasn't able to get financed unless i at least came up with $500 down that day, i sat there at Marc's desk feeling sad, and let down, and i waited for him to bring me my keys for my 06 pontiac so i could leave...instead Marc came back with keys to the Honda, and a bell in his hand. I asked him where were the keys to my old car, i was ready to go, i was embarassed enough, he looked at me and said "do you want to go home with you new car today?" i said of course, but i don't have the money you guys want for me to put down we already went thru this...He looked at me and said "here are the keys to your new car, now ring the bell, you just brought yourself a new car"...i don't know how he did it, but Marc was able to work a miracle and i was able to get my car that day. I had tears in my eyes, as this was customer service at it's finest and i have NEVER had such an excellent, personable experience at a car dealership EVER in my life. Lindsay Acura please keep doing what you are doing and Please what ever you do, make sure you keep guys like Marc Bauer and Mitch Faulkner around, because Customers like me really appreciate these guys and they do make a difference in our lives. THANK YOU. Jona Jallow”
I Recommend This Dealer:
Marc Bauer (Sales Consultant) and Mitch Faulkner (Finance Consultant)
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