My Review Of Lindsay Chevrolet:
I've been a longtime customer of Lindsay Chevrolet, I've purchase one vehicle from them recently and have been maintaining my Chevy's with them for 8 years. I've generally had many positive experiences with Lindsay, but this day was far from positive. I'm out looking for a good used car for my son who is off to college. I found what appeared to be a great deal on Lindsay's website for a car which appeared to be perfectly priced for what I was willing to spend on a car for a teenager. Well, Lindsay lost a long-term customer today. The lack of up-front pricing is disturbing. Online advertisement of a vehicle is $5,500 ... Which in the fine print says "Price excludes pre-delivery inspection, taxes, tags and, fees". Taxes, tags, and fees ... OK, nothing surprising there ... how much can those be? A few hundred bucks? No issue there. But a $1,495 pre-delivery inspection charge? I am not impressed with their tactic to lure someone in on an "Internet Special" price only to upsell the vehicle once the customer comes to the dealership. What I am impressed even less by is the dismissive nature and comfort they showed by saying "I hate to lose your business today" and letting me walk out the door.
To make matters worse, I get a call the following day which was a message left on my phone "This is John please call me back" and he left his number 3 times. Here I thought it may have been a wrong number, so I called them back incase they were trying to leave a message for someone else. The urgency in John's voice sounded like it was important. When John answered he proceeded to speak AT me in a very disrespectful tone. "I thought we had a deal and you just walked out!" No, I walked out because Alfonso shook my hand and said "the pre-inspection fee is a set price and that he hates to lose my business, but there is nothing that can be done." I said very well and I left. John asked if I could come back to the dealership to work out a deal. I informed him that I don't have the time right now and that unless the price of the vehicle was $5,500 then there is no point. To which he advised me that he was taking my phone number, email address, and mailing address off their call lists and they will not be contacting me any further.
Too bad for Lindsay ... As I was telling Alfonso, I have been contemplating a new truck. My 11 year old Tahoe is ready to be replaced; I was swaying between a new Silverado from Lindsay or a new Ram 1500. Looks like my mind is made up. Farewell Lindsay Chevrolet ... You just lost a $50K sale over a hidden $1,495 pre-inspection delivery charge.
Simply put, If you were upfront with your pricing you wouldn't have these issues. It's the actions, behavior, and attitude like what was demonstrated at your dealership that personify the "used car salesman" stereotype.
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