I have been a satisfied customer of this dealership since they took over from Century Ford, i.e., for well over a decade. However, when attempting to use the dealer's website (NOT the "My Ford" company website) to make my most recent periodic maintenance appointment, I encountered some serious malfunctions. This is as much a mystery to my service advisor, John Kernan, as it is to me. In fact, he had to intervene with an override to fix it. Let me explain.
After making the appointment (for August 18), I decided to check the factory-recommended service schedule to see if I had overlooked anything. That review resulted in my wanting to add two items--engine coolant and cabin air filter. The Lindsay dealer website has a HyperText link which purports to allow the customer to amend a service request. Well, sorry, but no, it doesn't. I tried four separate times. There's what is supposed to be a free text field where you can enter what you want done. Not so. It's pre-loaded with a very short list of some service items. Only one of those was the cabin air filter (I checked this box). There was no item for the engine coolant. Then, after that, the website suddenly informed me that I couldn't make an appointment at that time. This made no sense, because I wasn't trying to make a new appointment, just amend an existing one. The website then stopped the whole process without making any amendments to my original submission. It did this FOUR TIMES. Even service advisor Kernan could find no record anywhere of any [attempted] changes, so he had to do it himself.
This kind of counterproductive IT outcome is extremely counterproductive. It can undo all the other good feeling Lindsay's quality of service and capable employees engender. Surely they would want to fix that, wouldn't they?
I Recommend This Dealer:
Did you find this review helpful?