This is my second Ford car,but the very first time at this dealer.
And I regret that I didn't go to the Gaithersburg one where I had my first Ford.
All complaints is about the terrible service.
Here is my story:
We took the. At which was already in the dealer,but didn't have the roof rack .
The salesman and me both agreed on that the price we paid was including the roof rack, and then I just brought it back after the parts was ready.
First complaint was our financial person, even now , I couldn't find why he was in that bad mood at that time, only reason I thought was it was late?? He was ignoring my sentence about the roof rack. It was passed, anyway,we had the car .
During the following a month, no one call me about when to bring the car in to have the roof rack, so I call after a month, and speak with my sales person, to confirm if the parts is ready.
I was told everything was ready, then I could call to make appointment to have my roof rack.
We thought things would go smoothly as usual.
After leaving the car in service for a day, the customer service manager called me and told that my roof rack was unpaid and tried to sell me about $600, I explained, but she was too sure that she was doing. So I went back to my salesperson.
He said it included, and let me wait for the manager called me.
Ok, I waited the second day and the third day, no one called me , and there was a super joke I heard, I called back on the forth day at 11:00 am, and was told the person I needed talk to was in the meeting, and would let he call me as soon as he got off from the meeting.
I waited until 6:00 pm, no one called back, so I had to called back again, nobody picked the phone up for three times.
I just need a decision they made , wether they insisted that I have to pay or what....
Finally the fifth day, I got a call from my salesperson not the manager, told they could provided employees discount for me , just costed $320 .
Wasted my five days about it ??
Thank you so much! But I really tired of your customers service, I refused.
I took my car back with no roof rack.
And it will be my last time visit.won't recommend to anyone.
Friends, if you still purchase theirs.
Please make sure if they can do what they said.
It will really help you for anything happened.