Avoid This Ford Dealership and their Service Center! This all took place in late July - August 2016. My friend is regrettably having to deal with Lindsay Ford and their service center as of September 2016.
A friend recently purchased a vehicle here last month and originally said it was a good experience. He referred me a Bruce, a salesperson here at Lindsay Ford. (This all changed for him, I'll explain further down)
After some communication with Bruce, I agreed to come in and look at a vehicle. After driving an hour to get to this dealership, I ended up having to wait over an hour just to meet with Bruce (even though he knew what time I would be there). During this hour of waiting, I noticed another couple was looking at the same vehicle I was interested in. This did not bug me as much simply because I don't expect a dealership to necessarily put a hold on a car just because somebody is coming out to look at it. However, after two hours (keep in mind I have not personally seen the vehicle yet) I am told that the vehicle has a flat tire (keep in mind this is a brand new vehicle) and Bruce asked if I still wanted to see the vehicle. I told him yes, and he informed me I'd have to wait awhile for the service center to fix the tire. Thirty minutes later, the vehicle finally pulls up. (I'm a very patient individual, mainly because I figured the dealership would compensate for this terrible experience when it came time for negotiation.)
The flat tire has been fixed but the car has leaves, dirt, and light scratches all over it. Also, the rear taillights are half filled with water! I take the car for a test drive assuming they will lower the price a bit since it has all these problems. Instead of lowering the price, we spend an hour going back and forth getting nowhere. Apparently they don't see any issues with the scratches and water in the tail light. I ended up going to Apple Ford and was treated 10x better and got the deal I was looking for! Plus, Apple Ford has more benefits when you buy a car from them, check them out.
ALSO, the friend that referred me to this place is now filled with regret. The car he bought from them had to be brought back for maintenance because of defects with the rear passenger window and rear view window. When he went to pick up the vehicle, not only was the problem not fixed, but there was a scratch on his car. Lindsay Ford offered to fix this, but my friend requested they pay for another place to fix the car and the scratch.
Message to Lindsay Ford:
When a customer says he is coming in to view a vehicle, get the car ready. Wash it, make sure there isn't a flat, and ensure there are no visible defects! If there are, expect to lower the price or not make a sale! Take better care of your cars while they are sitting in the lot waiting to be purchased. Provide better training to your sales associates.