I was looking for a remaining 2015 F-150 and came across a reasonably priced one on Lindsay Ford's website. I clicked on "get ePrice" where I provided my contact information and was sent the ePrice which matched the price I saw on-line. The following morning, I received half a dozen phone calls from Ermias asking me if I would be able to come into the dealership. He then told me to click on the link in my email as there were additional savings because it was the final day of the month and they needed to "sell 30 cars today!" When I clicked on the link in my email, the truck I was interested in did in fact have additional savings. I confirmed the new price with Ermias and he also told me to print the paper out and bring it in with me and the price would be honored. I asked for a ballpark estimate of my trade in because I would be driving over an hour to the dealership and wanted some idea of the deal before I made the trip. He asked me to email him my VIN and milage and he would get back to me with the estimate within 20minutes. This is where everything begins to fall apart -- No return phone call. I had to start calling them back! They kept dodging my calls and stalling on my trade-in estimate. I connected with Monty who said he was Ermias's manager and that he would speak with Ermias on my trade-in value. No call back. I had to call again and again to finally get someone on the phone. Once I finally connected they said that I needed to click on the link in my original email as the price had been updated again. Now the price was $10K higher than what was on the paper I had printed out and $5K higher than my first ePrice email. Ermias said they had made an error on their website and now that it was fixed they could no longer honor the price that I had on my printout. This is not one of those situations where a $50K vehicle is erroneously marked down to $15K and I'm trying to pull one over on the dealership, this was what I would consider a nice deal on a remaining 2015 vehicle. I said they should still honor the price that was on my sheet...which he had confirmed when I printed it out earlier. Then Ermias tried to get me to switch to a different truck and asked what my preference was -- to which I said I wanted the truck I had inquired about at the price that he confirmed during our call that morning. He said that since he couldn't honor the price I was quoted, he would look into an alternate truck and see if he could get the price down. When he called back several hours later, he had a truck that was nothing like the one I had chosen. I explained that his dealership should do the honorable thing and honor the price he had quoted me earlier. All that was offered was for me to again speak with his manager, Monty. Monty said he needed to "get his head around what happened during the day" and would call me back in 20minutes. 45minutes later, Monty called back and said he was "still wrapping his head around everything." I explained my frustration and was offered to speak with Sarah Byrd, the General Sales Manager, but it would likely be the following day. Enter Sarah Byrd. She actually called me that evening. At first, she was very apologetic and tried to explain everything with the errors via the website, etc. She even offered to re-work the deal for me to get as close as possible to what I was looking for. I had high hopes. Since it was late in the day, she said she'd get back to me the following morning, around 10-10:30AM. She did email me around that time and said she was still in her kick-off meeting and that it would be later than expected for her to get back to me. I checked in with her about 2 hours later and was told that she would still be later because it was the beginning of the month and she was still in meetings. Finally at 4:40PM today, Sarah emails me the details of this so called "deal" she had re-worked - it was pitiful and just frustrated me even more. This is just another dealership that is full of liars and people that can't honor what they say. Furthermore, they record the phone calls, so I have the verbal confirmation of the price of the truck and they still won't honor it. I would never do business with these people.
I Recommend This Dealer:
Ermias Kassaye, Monty Harika, Sarah Byrd
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