Lindsay Honda - Service Center

This dealership is very sexist. They will stand there smiling and laughing if you have a disagreement with them. They will talk down to you and pressure you. There are plenty of oth They will stand there smiling and laughing if you have a disagreement with them. They will talk down to you and pressure you. There are plenty of other reviews that appear to have the same experiences. Renu was the one laughing at our experience and the manager encourages it. Not to mention they held my vehicle for 2 days for 30 minutes of clocked work. More

I had an appointment set to get a free oil change get over just to be told that it's out of the range , I have 2 Hondas from here never again . I won't recommend this dealership to no body. They don't ho over just to be told that it's out of the range , I have 2 Hondas from here never again . I won't recommend this dealership to no body. They don't honor what they say . More

So far, Lindsay Honda's service department is awful. I called, got a robot, left my name and number for a call back. I got a callback in about 10 minutes from a woman whose name I did not understand, ma I called, got a robot, left my name and number for a call back. I got a callback in about 10 minutes from a woman whose name I did not understand, mainly because she was breathing into the microphone which made a lot of noise. Her most outstanding trait on the phone was a complete lack of customer interaction skill. She said that they received a call from [my] number. That was it ... no "How may I help you?" or "Did you need service or status of your vehicle?". Nothing, just dead air. She was like that for everything, leaving me to drive the conversation, which might sound reasonable except that she is the service provider and (should) knows how the conversation should proceed. I asked about the price of a particular service and was told that their computers are down and she cannot look up pricing. I half expected a "Let me call you back when the computers are up again.", but that didn't happen. I called back and talked to "Z", she was able to give some pricing information even though the computers are still down. More

Overfilled oil on oil change service at previous visit. Most recent visit the service manager tried to charge for work that had not been inspected and was not necessary, he was trying to write a work order Most recent visit the service manager tried to charge for work that had not been inspected and was not necessary, he was trying to write a work order for pads and calipers again without even looking at the condition. I took the vehicle to another dealer who verified that the thinnest pad was at 40% and calipers were operating as intended. I have no use for a dealer that partakes of these ethics, I can’t imagine how many other hard working people have been taken advantage of through their service department. I will never do business with Lindsay Honda again and will share my experience with anyone looking for Honda service. I’d like to say after multiple attempts to communicate with one of the owners that they were interested in what my wife and I had to say, unfortunately all attempts were not reciprocated. Shamefully ignored. My wife said it was the worst she had even been treated at a dealership. More

Upon my 2018 Honda Accord stalling while driving on the highway as i am pressing the gas pedal, I took my vehicle to an mechanic and was told it was my fuel pump he proceeded to tell me there is also a rec highway as i am pressing the gas pedal, I took my vehicle to an mechanic and was told it was my fuel pump he proceeded to tell me there is also a recall on my vehicle so i called the service department and was told to bring it in for no charge and they will look at as they don’t have the part in but will order it once i arrived I was told that it would be a $79 charge and when i talked to the manager working he proceeded to tell me that no on has had a problem with the recall and made me real uncomfortable about dealing with them. My life means nothing to this company they just want a buck. The have no care in the world for their consumers life’s that are put in jeopardy due to a RECALL. I don’t recommend anyone do business with this company!!! More

It is unfortunate that I am sending this email. I have been a customer with Honda since 2020, and have never received such poor customer service as I experienced today. I brought my 2022 Honda Pass I have been a customer with Honda since 2020, and have never received such poor customer service as I experienced today. I brought my 2022 Honda Passport Elite in for a recall service in September 27th at 8am. After waiting for 4 hours the issue wasn’t resolved, and I was given a courtesy vehicle which was a Honda Accord Hybrid. Today, I was notified my car was ready and when I came to pick it up there was a $40 toll fee from Illinois on the car. I had not taken the car out of state and informed Matt Rittman that I had not. He didn’t attempt to further look into it and informed that “Well the pictures don’t lie”, and I needed to take care of the fee. I asked to speak to the Manager Dan Foor and I explained that was not me in Chicago and he basically called me a liar without thoroughly researching the matter. Dan then proceeded to say that I drove 500 miles in the rental still without doing proper research. Not until I asked them to research the time stamp of the toll did they put any effort researching, I basically had to beg them to look further into it. Dan also brought up the fact you all “went above and beyond, by providing a rental”. From my understanding if a customer’s car issue exceeds more that 3 hours, rental car service was something that was provided. I even checked with Matt to see if I could still keep the rental car until my truck was completed, and he confirmed I could. With the research they found , as I stated, I did not take the car out of state it was another customer who had the vehicle. I am very disappointed due to the fact they didn’t even try to look into, but instead tried to send me on my way. I honestly feel that if I were a white male they would have actually done their due diligence of doing proper research. I will be putting this incident on the website under customer reviews. Please know I’m highly disappointed in this situation and it was extremely embarrassing to basically be called a liar in the presence of other customers as well as the service desk staff. I also would like to make it clear that it was less about paying $40 and more about the principle of making sure my issue was throughly looked into. More

Called for service and person scheduled me for today at 4pm for oil change -when I arrived my name was not in the system and both Honda and Acura said they could not help me. Drove from Gahanna. Acura serv 4pm for oil change -when I arrived my name was not in the system and both Honda and Acura said they could not help me. Drove from Gahanna. Acura service writer was very rude & not helpful at all. Will go back to Germain for service. I like Lindsey but no more service there. Customer service is a thing of the past- especially there. More

I ave always gotten my Honda services at Lindsey or Germain. I've never had any complaints until now. On March 20th I had an appointment for oil change abd tire rotation. Not only did no one greet me r Germain. I've never had any complaints until now. On March 20th I had an appointment for oil change abd tire rotation. Not only did no one greet me right away when I arrived, when I was waited on (I had an appointment for 130 PM), the guy told me to go inside and wait, he did not do any of the things they normally do - top off fluids etc. At 2:36 PM I received a series of texts and emails suggesting I watch a video (when I did it was vague and I was unable to make sense of it), and it said my tech Matt R. would reach out to me shortly, eventually he told me I would need tires soon. I did not respond.....finally at 3:02 PM, bcz I continued to get texts and emails about this, I replied I was not buying tires today. At about 3:30 I walked over to the service area and saw them pull my car into a parking space on their lot, I have a handicap placard, yet they passed two empty handicap spaces and parked in the the first "regular" empty space instead. I then stood and watched while the tech stood and talked to two other techs for about 10 minutes. He finally messaged he was printing my paperwork...interesting as he could have been doing that while he chatted w/his co-workers. Lastly, I have 33,215 miles on my car, I don't need tires and won't need them soon. Honda has never tried to hard-sell me service/parts, tires etc. They've always been prompt, courteous and focused on their job(s). I understand if they're helping another customer, but standing around talking to others after I've waited two hours for an oil change and tire rotation is ridiculous and poor customer service. Lastly, he verbally quoted me $64 and change, I never signed anything in advance as I normally do. Two other cars arrived after I did and pulled into the lane next to mine and were waited on before I was. There were three guys in my lane. Terrible service. More

I called yesterday April 6, 2023 to schedule an oil change. Honda was able to get my car in April 7, 2023. My son took my car in with the understanding that I was to get an oil change only. Manish, our change. Honda was able to get my car in April 7, 2023. My son took my car in with the understanding that I was to get an oil change only. Manish, our representative approached my son when he arrive asking about an issue, B17, and if he wanted to have it fixed. Also, asked what phone number is associated with this car. My son agreed thinking Manish was referring to the oil change and gave him my number. Manish, did not quote a price or even explain that B17 has nothing to do with an oil change. After Honda texted a video explaining what they found, Manish called me asking what I wanted done. I agreed to have the filters replaced in addition to the oil change. Manish never mentioned anything about this B17 charge of over $200. He also asked if I brought the vehicle in. Not understanding what he meant by that, I told him yes. When all was complete, we get a bill for $517. All I asked for was an oil change and filters replaced. According to Manish, B17 cleans and replaces the brake fluid. Who does this? I've own multiple cars and never had this done. This is a 2021 Honda Accord. There is no reason to have this done to a car with only 17,000 miles. What have I learned by getting tricked by Honda and Manish? I will never have them do an oil change again. I will take my vehicle to Valoline who explains in detail what they recommend with price before taking action. Very disappointed customer. More

Easy to get an appointment and service was completed on time. My service tech did a great job time. My service tech did a great job More