Lindsay Lexus of Alexandria

Lindsay Lexus is Fantastic- exceeded my expectations on customer service and made the entire purchasing process easy. It's a great feeling to know that I have a knowledgeable, friendly, and available team customer service and made the entire purchasing process easy. It's a great feeling to know that I have a knowledgeable, friendly, and available team at Lindsay to help support me with my new vehicle. I worked with Mark Coleman, who was wonderful. Honestly didn’t expect to drive away in a different vehicle, but with how I was treated as soon as I walked in the door, the very fair price that was arranged, and an exceptional salesman in Mark, I decided to get out my check-book. Loving my Lexus!! More

My husband and I are first time owners of Lexus and we had a wonderful experience when purchasing our new vehicle. The best part about it we didn't feel any pressure. I would definitely recommend my fam had a wonderful experience when purchasing our new vehicle. The best part about it we didn't feel any pressure. I would definitely recommend my family and friends to Lindsay Lexus. We appreciate Jessica's patience and sharing her knowledge of the vehicle we purchased. Jessica was very thorough as she explained the different feature of the vehicle. Thank you Jessica for being an excellent example of customer service. We look forward to doing business with Lindsay. More

I was referred to this dealership by the federal government employee program and Alan Jones (A.J.) contacted me promptly. He represented Lindsay Lexus extremely well by making it his business to a government employee program and Alan Jones (A.J.) contacted me promptly. He represented Lindsay Lexus extremely well by making it his business to address all of my concerns and answer all questions, expeditiously. His helpfulness made this the best car buying experience I've had. A.J. puts the same amount of effort to make me leave w/ a smile when I visit Lindsay Lexus as he did to initially sell me the car. That is refreshing and rare. Bottom line,it's just good business. More

I just purchased a 2013 Lexus ES 350 from Bob Fletcher and Lindsay Lexus and could not be more satisfied, because the people were terrific and the pricing was excellent. I reached out to the dealership and Lindsay Lexus and could not be more satisfied, because the people were terrific and the pricing was excellent. I reached out to the dealership regarding availability and for a quote by e-mail. Bob responded and was a pleasure with which to work. We exchanged numerous e-mails regarding colors, options and pricing. Bob responded to all of my inquiries very quickly and provided all the details I requested. I shopped around and obtained a very good quote elsewhere. When I advised Bob that I was going to buy the car elsewhere and did not think he could beat the other dealer's price, he persisted and tried to win my business. So I shared the other quote. Shortly thereafter Bob advised that Lindsay Lexus would beat the other quote. The deal at Lindsay Lexus was good enough for me to make a special trip from New Jersey to Alexandria the next Saturday! We handled everything by e-mail and telephone until I went to pick up the car. Then I had a fantastic in-person experience at the dealership. Bob continued to provide personalized attention and service, and everyone else we met was also a consummate professional. We completed the paperwork and I made payment. The car was ready, clean and shining. Bob then went over the car's features and operation with me before I drove off the lot. I highly recommend both Bob and Lindsay Lexus. More

This was the easiest car purchase I had ever experienced. I knew basically what I was looking for but wasn't sure of all the options available. AJ (Alan Jones) talked me through what I really wanted to hav I knew basically what I was looking for but wasn't sure of all the options available. AJ (Alan Jones) talked me through what I really wanted to have and what I could get and then pulled a vehicle for me to test drive. When we got back to the dealership he asked me if that was what I wanted. I told him yes except I didn't like the color. He told me to wait a minute, he'd be right back. When he came back he told me that he had found the exact car, with the options and in the color I wanted. The only problem was that it was at another location and wouldn't be in to this dealership for a couple of weeks. That was fine with me. When the car arrived I received a call and a text from AJ. We scheduled a time and I came in to pick up the car. The interest rate I was offered was just what I was looking for and going through the paperwork was so easy. Everybody was kind and attentive and I couldn't have asked for more. Alan Jones also followed up a few days after I picked the car up to see if everything was going okay. In all, it was a great experience. More

My overall experience at Lindsay Lexus with Alan Jones was the best by far from the beginning to the end. From the internet inquiry follow up call to driving the car off the lot, AJ's supreme customer ser was the best by far from the beginning to the end. From the internet inquiry follow up call to driving the car off the lot, AJ's supreme customer service has made the whole car buying process such a simple and painless task. No other car buying experience compares to the one I had with AJ. He was able to answer all my questions and more and also provided me with answers that superceded my expectations. This is the first time as a car buyer that I personally feel more assured and more knowledgeable about my vehicle. This has been such a wonderful learning experience because when you have the right Sales person in place, such as AJ, to help and assist you with your car buying needs, everything else will fall into place. I am very happy with my purchase and look forward to working and purchasing another Lexus in the future with AJ again. More

Jessica made the transaction very smooth and pain free. This is my second Lexus purchase, Jessica was my sales rep for the first purchase. I contacted her again for this car, she displayed the same profes This is my second Lexus purchase, Jessica was my sales rep for the first purchase. I contacted her again for this car, she displayed the same professionalism as before, no pressure, answered all my questions and help guide me through the process of the purchase, making it a pleasurable experience. Jessica provided outstanding customer service, I'll always come back to Lindsey Lexus to see her, she's a great sales person. Lindsy Lexus has great company providing the best customer service throughout their dealership. I've referred this dealership to several relatives and friends. K. Smith More

AMAZING AMAZING AMAZING is the only way I can describe my experience at Lindsay Lexus from the initial request on the internet to the closing. Most pleasant car purchasing experience I have EVER had. The e experience at Lindsay Lexus from the initial request on the internet to the closing. Most pleasant car purchasing experience I have EVER had. The entire dealer runs like a well maintained machine and as efficient as it gets. Total experience was 150% above my expectations. I would not only purchase another car from them, but would recommend them to anyone I know. Thank you so much for everything! More

My best car buying experience by far! Sales Rep AJ and Finance Rep Alex were great! AJ was very knowledgeable about the IS250 and answered all my questions with confidence. He also made the car buying p Finance Rep Alex were great! AJ was very knowledgeable about the IS250 and answered all my questions with confidence. He also made the car buying process SPEEDY (no more than 3 1/2 hours, most car deals take ALL DAY) and not to mention Lindsay Lexus provided a SPECTACULAR price for the car I purchased. I told Alex what I was 'hoping' my new monthly payment would be and he did everything possible to get me as close to the number as possible (I was impressed :)) Everything about this experience was above and beyond. When I walked into Lindsay Lexus I was warmly greeted by all that I came in contact with, and was greeted with a warm smile from my Sales Rep (AJ). Not one time did I feel pressured into purchasing the vehicle, I was given the opportunity to test drive and it was solely up to me after that point. I can def appreciate not being pushed/forced into a vehicle or forced to make a rushed decision. I would def recommend this dealer and look forward to doing business with Lindsay Lexus in the future. More

After about a year of researching S UV's, I decided I wanted a 2013 RX350. I'm a automotive mechanic that works hard for his money and this would be the most I have ever spent on a vehicle. It is also mo wanted a 2013 RX350. I'm a automotive mechanic that works hard for his money and this would be the most I have ever spent on a vehicle. It is also more than I paid for my house. When I buy vehicles I always check at lease 3 dealers to try to get an idea of what is a fair price. I started with Pohanka Lexus of Chantilly, Va. on Lee Jackson Memorial Highway. I told all dealers the same thing. I wanted a 2013 RX350 and I didn't have a problem waiting for it if it had to be ordered. This was a lot of money and I wanted just what I wanted. It was clear from the start that I was dealing with Bullies at Pohanka. After the salesman found out that I was shopping around he changed. He refused to give me a copy of the quote. He said it was a confidential and he would only give me the total price. I told him ok and that I would get back with him. He then played the boss game. He said he needed to talk to his manager. I knew what was coming. He came back with another price. I said I would get back to him. He ask me to wait so his manager could meet me so if the salesman was not there he would know me. I knew what was coming and I was right. His bully boss made it clear he wanted to sell me a vehicle he had that day. I told him I would get back to him. He then started to lie. He stated he didn't know if he could order what I wanted. I told him if he can't get me what I wanted then I would go buy a Ford. I left there knowing I would not buy anything there even if it was the lowest price. I tell everybody to never go there. My next dealer was Lexus of Rockville Md. The salesman was very friendly. He gave me a lot of information about the vehicle but because I wanted to order it he could not give me a price. He got his manager. She told me the person who knew how to order vehicles was on vacation and she would get back to me. She told me it would take 3 to 4 weeks and $2000 deposit. The deposit was NON REFUNDABLE. I told her that was not a problem. I left there feeling that this was where I would but my Rx350. I was very disappointed when after weeks and several emails I never received a price. After leaving Rockville I decided to stop at Lexus of Silver spring Md. This was another mistake. The salesman wanted to just under bid the other dealers by $500. I told him that was not how it was going to work. I didn't know him and I wanted all the dealers to be treated the same. I wasn't going to tell him the other prices. I wanted his price. He left without saying a word and got his manager. He took so long I almost left. I should had of left. His manager wanted to sell me a vehicle he had at another dealer but before he gave me the price I had to hear a lot of things that was not my concern. He tried to pressure me at his price because he would not get my service on the vehicle after the sale. I told him I would go out of my way to get good service. He did give me a copy of the quote but it was much too hard to get. After these 3 dealers I was wore out. I had one more to try but it took me a long time to go to Lindsay Lexus of Alexandra Va. It was about 6 pm on Friday when I decided to go to Lindsay. This was the last one before I started looking at Fords. I believe god works in mysterious ways and I was hoping he would give me my RX 350. This is when I met a TRULY OUTSTANDING SALESMAN MR. Mallie L. Stevens Jr. Mallie knows how to let a person buy a vehicle instead of trying to force them into buying something on the lot. I have been buying new vehicles since !972 and Mallie is the best salesman I have ever had. He listened to me and he met all my needs. I left there with a quote and no pressure. I was totally relieve because I felt like I would be buying a RX 350. After about a week or so I received a letter from the manager Jeff Warner. As I was opening it I said o no here comes the pressure but I was wrong. Jeff just wanted to check to see if I still was interested in the Rx350 and if there was something he could do for me. The letter was short and no pressure. I thought about it and I emailed him that I was still undecided. I asked him if he could drop the price down another $1000 or close to it. He got my information and dropped it down $1000. I them made a time to come into talk about ordering my Rx 350. The other dealers was going to take 3 to 4 weeks with NON REFUNDABLE $2000 deposits. Jeff told me it would be 45 days with a $500 REFUNDABLE deposit. I got my 2013 Rx 350 in 30 DAYS!!!!!!!. Mallie and Jeff have a very happy customer and without there TRULY OUTSTANDING service I might be driving something else. I am a mechanic but I purchased the service agreement. This is the part that worries me but if service is anywhere close to sales I will be a Lexus driver for a long time. I love the vehicle and can not wait to go to Florida in November. More