Lindsay Lexus of Alexandria

I was considering buying a new car but really wanted to just see what was out there and hadn't committed to making a purchase right away. As a USAA member, I used their car buying service and was referred just see what was out there and hadn't committed to making a purchase right away. As a USAA member, I used their car buying service and was referred to a couple of dealerships including Lindsay Lexus. Jessica Latzen received my referral from USAA and called me at 8:49 am and told me that the dealership would be opening in 10 minutes and encouraged me to come and take a look. Believing that the early bird gets the worm, I went straight in to the dealership. I was extremely impressed with the selection and Jessica took the time to describe the latest features. We discussed the price and she was not pushy at all. It was completely "no pressure." I told Jessica I wanted to explore other options and that I hadn't committed to buying. She did not try to discourage me at all. I went to another dealership and the service wasn't as good and the salesperson was not as knowledgable about the Lexus Hybrid I was interested in. I returned to Jessica and she located the car I wanted and had me all set up in no time at all. Jessica's patience, knowledge, and no pressure attitude, convinced me to purchase my dream car! I simply cannot say enough about how great Jessica and the other staff members at Lindsay were. More

Abdul is the best sales man to work with. He took time to explain each accessories in the car to think about what is important to us. He puts extra time to explain and asnwer all the questions. I wouold stro explain each accessories in the car to think about what is important to us. He puts extra time to explain and asnwer all the questions. I wouold strongly recommend and ask for Abdul to buy any Lexus. He offers a very good price than any competitor around NOVA vicinty. More

Lindsay Lexus truly goes the extra mile to deliver a pleasant, competent sales experience. This is the second Lexus we have purchased from them and Jessica Latzen has been fantastic to work with both ti pleasant, competent sales experience. This is the second Lexus we have purchased from them and Jessica Latzen has been fantastic to work with both times. We were never rushed or pressured and Jessica truly had our best interests at heart and made very helpful suggestions in guiding our purchase/lease agreement. Jessica is a calming influence and her goal was to make sure we were comfortable with our selection and with the financial arrangemnts and pricing. She spent time making sure we knew the new updates on our RX 350 and set up our bluetooth for us as well. We have always been pleased with our interaction with Jessica and with Lindsay Lexus. We shall definitely request Jessica the next time we are in the market for a new Lexus. Regarding the service experience, we consider it truly outstanding and appreciate the loaner vehicles when ours is in for service. The service is very competent and timely and the clean and washed car is a great touch when picking the it up. More

The customer service is definitely first rate and extremely professional; afterwards I felt like family. All my requirements were met, all my questions were answered and not once I felt like I was w extremely professional; afterwards I felt like family. All my requirements were met, all my questions were answered and not once I felt like I was wasting their time. The Lindsey Lexus Team is very knowledgeable, courageous and provided awesome service that I can remember once one I was in contact with. From the service that I received by Tim, Mario, Alex and Mathias and the quality of the vehicle, I am definitely a Lexus owner for life. I would like to thank the entire Lindsay Lexus of Alexandria Team for a positive and memorable time purchasing my new 2013 ES-350. Sincerely, Pamela Glover Happy New Lindsay Lexus Customer More

Jessica made buying a car a pleasure rather than an order. She was extremely knowledgeable about the cars that we were considering and very patient in answering our questions. We felt that she assist order. She was extremely knowledgeable about the cars that we were considering and very patient in answering our questions. We felt that she assisted in our decision-making without trying to influence it. There was no need for any price negotiation because the first price she presented was fair and she suggested a way to take advantage of a $1000 special offer that we would not have thought of without her advice. All in all, she was very professional and personable and we could not recommend her more highly. More

Lindsay Lexus is very considerate of customers. I think they realize the vale of quality service and they go to great lengths to deliver. I place high value on personal service and so I am a dedicated cust they realize the vale of quality service and they go to great lengths to deliver. I place high value on personal service and so I am a dedicated customer. Joyce Evans More

I can not say how much my husband enjoyed our buying experience this week. We are long time fans of the Lexus brand and used to great customer service in London, UK. After a very bad experience with a D experience this week. We are long time fans of the Lexus brand and used to great customer service in London, UK. After a very bad experience with a Dodge dealership in Texas, I did my research before choosing to go to Lindsay Lexus in Alexandria despite another dealership being closer. The other reviews were right. This is a great place. We came in late on a Thursday and three staff members stayed late after closing to enable us to drive away that night. They had the right car in inventory and it was detailed for us before we left (unlike our previous experiences elsewhere) Our salesman Abul, was upfront, straight talking and when we asked for a complete price (including all those nasty add ons like sales tax and titling) he gave it to us with a smile! He knew that whatever MSRP he gave us, we still needed to know the bottom line - how much we actually needed to write a check for. This honesty was refreshing in the world of car sales. I can tell you now that in 4-5years we will be headed straight back to Lindsay Lexus, and hopefully Abdul, to trade in for the newer model when we have worn this one out. Oh and the best thing - free car when yours is being serviced and they will also do pick up and drop off from your house or office if you ask for it. We had this service in the UK and it makes all the difference especially for busy DC workers. If you are considering a Lexus - go here! More

I highly recommend Mark Coleman as a professional, thorough, honest, and all-around excellent salesman. I just purchased a pre-owned Lexus RX 350 this past Sunday. I found the car I eventually purch thorough, honest, and all-around excellent salesman. I just purchased a pre-owned Lexus RX 350 this past Sunday. I found the car I eventually purchased on the Lindsay Lexus web site. I called the dealership about the vehicle and was put in touch with Mr. Coleman. The car had actually just been traded in and was still in the service department being prepared for the sales lot. Mr. Coleman went the extra mile to get the vehicle out of the garage on a Sunday afternoon to show it to me and my family. Although the car obviously had not been detailed yet, it was in excellent condition and was the car I wanted. Mr. Coleman gave us so much time and attention. He is extremely knowledgeable about the vehicles and took so much time with us to explain everything. His attention to detail and customer service is unparalleled. We also dealt with Hwan Kim for financing. Although I had my own financing lined up, Mr. Kim attempted to get me a better rate and he did. He was also extremely knowledgeable and professional. A pleasure to do business with. When I purchased my vehicle, I had my children, brother and husband with me. Everyone at the dealership welcomed us and made sure we were comfortable. My husband and I wanted my brother to take charge of the sale because he works in finance and has a lot of experience buying cars. Mr. Coleman and Mr. Kim happily worked with my brother and there were no hassles or problems. Because of Mr. Coleman and Mr. Kim, I was able to view and purchase my vehicle in one day. Mr. Coleman called me two days later when the vehicle was ready to be picked up. Before I drove it off the lot, Mr. Coleman went through all of the features of the car with me in very exact detail. His communication and customer service have made this process very smooth and enjoyable for me and my family. Again, I highly recommend Mr. Coleman and Mr. Kim for your next vehicle purchase if you want top-notch and honest customer service. More

Lindsay Lexus is an outstanding company--and Jessica Latzen is an outstanding employee. She called less than 24 hours after we registered with the USAA Car Buying Service and invited us to come in to t Latzen is an outstanding employee. She called less than 24 hours after we registered with the USAA Car Buying Service and invited us to come in to the dealership to test drive a new Lexus. She met us at the door as we arrived and took us on a test drive of the new ES300 Hybrid. This was the car we'd been excited about seeing. Not feeling that it was completely right for our family, Jessica stayed with us for nearly five hours until we settled on the perfect Lexus for our family: the CT200 Hybrid. We could not be more pleased with our selection. Jessica is incredibly good at what she does--making customers feel comfortable, being patient as they work through the options, and then helping to finalize the details of the sale. We couldn't be more pleased with Jessica or Lindsay Lexus! Thank you Jessica! More

After calling and visiting area dealers, I was able to get the best deal on a Lexus LS 460 F Sport from Lindsay Lexus. Tim, Barbara, and the rest of the folks at Lindsay Lexus were absolutely incredible! get the best deal on a Lexus LS 460 F Sport from Lindsay Lexus. Tim, Barbara, and the rest of the folks at Lindsay Lexus were absolutely incredible! The entire transaction was the best experience I have had when purchasing a new car. I will be a repeat customer. More