Lindsay Volvo Cars of Alexandria - Service Center

Service Excellent staff and facility, very clean and in order. People are courteous, very knowledgeable of what they are doing. Explain everything and the est Excellent staff and facility, very clean and in order. People are courteous, very knowledgeable of what they are doing. Explain everything and the estimated cost upfront. I appreciate that a lot. More

Exceptional Service Great experience and service. Exceptional customer care. Craig was attentive, and cordial. This is my third visit to Lindsay Volvo, I highly recomme Great experience and service. Exceptional customer care. Craig was attentive, and cordial. This is my third visit to Lindsay Volvo, I highly recommend their service department and service staff. More

Service Department Mr. Izes always provides great customer service. He explains the work that is to be performed, length of time of application and cost. If I have conce Mr. Izes always provides great customer service. He explains the work that is to be performed, length of time of application and cost. If I have concerns he addresses them Without hesitation More

Consistent personal service Whenever I bring my vehicle to Lindsay Volvo for service I am greeted by name by both Craig Ize my Service Advisor and Kenny, the Shop foreman. They Whenever I bring my vehicle to Lindsay Volvo for service I am greeted by name by both Craig Ize my Service Advisor and Kenny, the Shop foreman. They genuinely care about me as a customer and go the extra distance to insure my issues are resolved before a freshly washed car is returned. More

License Plates Swap I had some trouble swapping out my license plates since my car is set up for two screws and not four, so I called Volvo after asking at the DMV and a I had some trouble swapping out my license plates since my car is set up for two screws and not four, so I called Volvo after asking at the DMV and a mechanic with no luck. Dionte helped me out right away! Guess I should have started at Volvo. More

Fantastic service and quality A consistently high quality of service from Miguel Craig and the team at Lindsay. Prompt, reliable courteous and straightforward. I’ve never had a bet A consistently high quality of service from Miguel Craig and the team at Lindsay. Prompt, reliable courteous and straightforward. I’ve never had a better experience and it’s consistent - same High level of service every time and I see why so many people return for years. More

Good service provided by Craig and Lindsey Volvo Craig provides me with great service and communicated all that was going on in a timely manner. He gave me his assement if what I should get done now Craig provides me with great service and communicated all that was going on in a timely manner. He gave me his assement if what I should get done now and what could probably wait and I appreciated the honesty. More

Extremely unpleasant experience We left our car for service and informed the employee that we left it with that the “service indicator light was on” . The dealership performed a 50K We left our car for service and informed the employee that we left it with that the “service indicator light was on” . The dealership performed a 50K service on the car and tried to charge us over $200 for it despite the fact that they (I.e. that very dealership) had performed that exact service on it previously. When I picked it up and pointed out that they had previously done the 50k service and that it had been covered under warranty they said we had to pay bc warranty only covered 5 major services and the last one was the 50k service they had initially performed on it. When I pointed out that I wasn’t paying for a service that they had already done they said that it had needed service anyway bc it had been awhile and that the 50k service wasn’t much different than an oil change (a $200+ oil change?). I asked for the manager and talked to Paul Portu. He was condescending, unprofessional and unhelpful. I asked multiple times for him to give me the price of a regular service vs a 50k service and asked for a break down of the total price and they never provided it. I walked out of Paul Portus office with the paperwork to go pay and just be done with it and he yelled after me that the papers were his property. The original service consultant Craig agreed to take $40 off as he realized eventually that the 50k had previously been performed. He adjusted the paperwork to reflect an oil change and basic service but I was still over charged...and misled. Never once did they acknowledge that it was wrong to be charging me a second time for a service that they had already done. I have been an attorney for 25 years and have seen a lot of dishonest business practices and unprofessional behavior but this took the cake. I was in workout clothes and it was clear they believed I was a dumb female that they could take advantage of and I wouldn’t know any better. I would think twice before visiting this service department if I was you. They were given multiple chances to admit the mistake and never did. My husband called me during the encounter and ended up hearing the entire thing as I apparently never hung up from my call with him - he was appalled and furious. In my 50 years I have never experienced anything like this with a Service department. Extremely unfortunate as they are the closest Volvo service department to our house. Steer clear- particularly from Paul. Craig was trying to be helpful but with a boss like Paul I am sure his hands were somewhat tied. Horrific experience. More

Love it at Lindsay Excellent and prompt service at Lindsay Volvo in Alexandria, VA. The staff was friendly and quick to help. I would highly recommend Lindsay Volvo for Excellent and prompt service at Lindsay Volvo in Alexandria, VA. The staff was friendly and quick to help. I would highly recommend Lindsay Volvo for service on your vehicle. More

Excellent Great service, my service manager was awesome, knowledgeable and friendly. I purchased my car from CarMax and would recommend friends to deal with y’ Great service, my service manager was awesome, knowledgeable and friendly. I purchased my car from CarMax and would recommend friends to deal with y’all for service. More