
Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe
Santa Fe, NM
Filter Reviews by Keyword
By Type
Showing 158 reviews
Good experience,. They provided timely service. Would like to see free car washes for customers with over 200 dollar charges. They provided timely service. Would like to see free car washes for customers with over 200 dollar charges. More
Service personnel we re very proffesional but it took a long time to check in and checkout. Stood in front of counter for a long time before someone tokk care of me even though I was the only only waiting long time to check in and checkout. Stood in front of counter for a long time before someone tokk care of me even though I was the only only waiting. You need more service personnel taking care of customers. My vehicle was ready but after a long wait I had to go to service desk to inquire and my folder was at the bottom of a pile ready. I am an oxygen patient and I was afraid that my oxygen would run out while I was waiting. Otherwise they were courteous and very professional. I have been taking my vehicle to Lithia for service for many years and I will continue to do so. More
I was vacationing in Santa Fe from California and about to begin my return trip when the turn signal on my 2016 Dodge van went out. I immediately drove to Lithia and asked if the service department could s to begin my return trip when the turn signal on my 2016 Dodge van went out. I immediately drove to Lithia and asked if the service department could sneak me in without an appointment. Anthony was very accommodating and, while I had to wait a few hours while the dealership located the part and installed it, I was able to avoid delaying my return trip. The price was fair for the part and the expedited service. More
Purchased a 2025 Rebel 2500 turbo Deisel from Lithia Santa FE. I drove 1,700 miles on it before the check engine light came on. It needed FIVE software updates and a control module replacement. It’s be Santa FE. I drove 1,700 miles on it before the check engine light came on. It needed FIVE software updates and a control module replacement. It’s been in their service department for 2 weeks and I don’t even have an ETR. BEWARE don’t buy a new Rebel from this dealer until they and stelantis fix their issues. This dealer blames dodge but they took my trade in and cash and suckered me in to buying an extended warranty. If I had a do over, I would not use this dealer and I would let somebody else be Dodge’s “guinea pig”. This was Lithia’s service department name for me -the customer More
Attempted to negotiate remotely in good faith for 2024 Wrangler. The salesman Gilbert seemed confused regarding holding vehicle until I could test drive. Eventually said it could only be done if price agr Wrangler. The salesman Gilbert seemed confused regarding holding vehicle until I could test drive. Eventually said it could only be done if price agreed. Ok until adding Santa Fe package. Attempted to negotiate via email on Saturday and agreed talk again today and maybe reach a deal. Never called me back. Called him and he explained that there was nothing left to negotiate. Not impressed with the customer service of the salesman and the non negotiable corporate add ons as condition of sale. You lost a cash on the spot sale for a little over $1900. Very disappointing and frustrating experience. Mike Ramsey More
I bought a 2018 Power Wagon from this Dealership and as soon as I got into it to drive home the engine light came on and since then nothing but excuses and lies from the GM Mr.Mike Garza and everyone in th soon as I got into it to drive home the engine light came on and since then nothing but excuses and lies from the GM Mr.Mike Garza and everyone in the service Department. My truck has not been fixed and now they dont answer or return calls or emails. DO NOT BUY A VEHICLE FROM THIS PLACE,dishonest and lie to customers, anything to sell a vehicle. More
Fantastic rates and an excellent dealership. This dealership was willing to go the extra mile and collaborate with me more than any other. Jose promptly provided me with the ideal truck and addr This dealership was willing to go the extra mile and collaborate with me more than any other. Jose promptly provided me with the ideal truck and addressed all of my questions. More