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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,379 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,379 reviews
June 26, 2020
Teach your folks how to wear masks I was at the dealership twice in a week and Chris my service rep was never wearing a mask. Another male service rep had his mask covering his chin and I was at the dealership twice in a week and Chris my service rep was never wearing a mask. Another male service rep had his mask covering his chin and referred to the COVID-19 situation as the "beer virus". Not funny. I sat in the waiting room for about 2 hours all together and would guess 1/3 of your employees were wearing masks and at least half of those were not wearing them properly, covering only their mouth or chin. I watched a salesperson actually REMOVE her mask all together when greeting customers walking in the door. The top moment was the fellow walking around cleaning and wiping down everything under the guise of sanitizing that wasn't wearing a mask AT ALL. Defeated the whole purpose of sanitizing, especially with his smoker's cough that he mentioned to me. Get it together. More
by brockweb
Verified CustomerEmployees Worked With
Chris ?
June 26, 2020
Excellent service dept.! Explanation of needed service is great. Service is completed on time at a reasonable cost. Will continue to use this dealer now and in the future. great. Service is completed on time at a reasonable cost. Will continue to use this dealer now and in the future. More
by WEARDEER
Employees Worked With
Nicolas Galletti
June 26, 2020
Great service, quick repair and oil change. My only complaint is it takes FOREVER to get someone on the phone to schedule an appointment. I called at least 30 times over 3 weeks, left voicemail and it complaint is it takes FOREVER to get someone on the phone to schedule an appointment. I called at least 30 times over 3 weeks, left voicemail and it wasn't returned More
by pamwich
Employees Worked With
Jordan in the Service dept and he was excellent!
June 25, 2020
oil change Was extremely impressed with our service advisor and with the speed the accomplished our oil change. Was our fastest oil change to date. Thank you Was extremely impressed with our service advisor and with the speed the accomplished our oil change. Was our fastest oil change to date. Thank you More
by jdmohr99181
Employees Worked With
service advisor don't remember her name
June 25, 2020
purchase of a new Jeep Jennifer was great to work with. Pricing was not as competitive as other dealers, but they had the vehicle available with the options we were looking Jennifer was great to work with. Pricing was not as competitive as other dealers, but they had the vehicle available with the options we were looking for. Some sight damage ( door ding was found which the dealer will repair when we are back in the area. the only problem was with the registration. They could not register the auto in Idaho as we did not have an Idaho drivers license ( we are in the process of moving). This was extremely inconvenient where we had to pay Washington sales tax, then register to auto in Idaho and petition to have the sales tax reimbursed. this burns up a lot of time and energy on our part which I feel should have been taken care of by the dealership. I understand that its a problem with Washington states new rules and regulations. More
by SPHOOD
Employees Worked With
Jennifer Hawk
June 25, 2020
Fast, friendly, and accurate service. We were in a time crunch and you guys made sure I was done in time. Thank you so much! It was even cheaper than I thought it was going to be. crunch and you guys made sure I was done in time. Thank you so much! It was even cheaper than I thought it was going to be. More
by deniselynsmith
Employees Worked With
The other gal (red hair) in Service
June 25, 2020
I found this dealership to be very courteous and accommodating. I did not have an appointment for an oil change and they were able to fit me in with very little wait time. They were great! accommodating. I did not have an appointment for an oil change and they were able to fit me in with very little wait time. They were great! More
by Rhondak.york
Employees Worked With
Anne
June 25, 2020
Greg went the extra mile to ensure I was completely satisfied with my purchase. He was able to secure a loaner vehicle for my use while getting new parts for my Dodge Ram truck. satisfied with my purchase. He was able to secure a loaner vehicle for my use while getting new parts for my Dodge Ram truck. More
by CAMBRYKES
Employees Worked With
Greg tiemann
June 25, 2020
Service was outstanding, I was a bit disappointed in that as I was leaving the person who dropped me off noticed the daytime driving light on the drivers side was out. I expected that would have been notic as I was leaving the person who dropped me off noticed the daytime driving light on the drivers side was out. I expected that would have been noticed. More
by John
Employees Worked With
Julie Winkler
June 25, 2020
Very easy to work with. Deal was done over the phone and text and paperwork was sent out quick. Also had best pricing out of OR, WA and ID. text and paperwork was sent out quick. Also had best pricing out of OR, WA and ID. More
by WARECHRIS
Employees Worked With
James Traphagan, Josh Charbonneau
