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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

Overview
Employees
Reviews
Vehicles
4.0
2,342 Reviews
Lithia Chrysler Jeep Dodge Ram of Eugene is focused on providing customers with an honest and simple buying and service experience. We believe in giving customers straightforward information so that they can make confident decisions. Lithia Dodge of Eugene, in Oregon's southern Willamette Valley, joined Lithia Motors in December 1996 after being acquired from the Milford G. Roberts family of dealerships. The Chrysler and Jeep franchises were purchased from Emerald Automotive Group, Inc in January 2005. Lithia Chrysler Jeep Dodge Ram of Eugene sells new Chryslers, Dodges, Ram trucks, and Jeeps in addition to used cars, trucks, and SUVs - vehicles that meet Chrysler Dodge's demanding standards for quality and pass a meticulous certification process. It's easy to shop at Lithia Dodge of Eugene from anywhere on the I-5 corridor because we're just down the road from Springfield, Cottage Grove, Sweet Home, Junction City, Coos Bay, Veneta Oregon and just about anywhere in the greater Lane County, Willamette Valley area.
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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Showing 2,342 reviews

September 01, 2023

Having problems with the air-conditioned unit wish they were able to help recently widowed More

by Wesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Griesel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane Paddock , Devin Pratt,
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Sep 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

Helpful
August 31, 2023

Service department was great and most helpful , thank to a great service manager ,would definitely use again More

by brian_jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Sep 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

Helpful
August 31, 2023

Very friendly and helpful staff! Very clean and nice dealership with great inventory and prices More

by JEFRAM941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Germann
5.0
This rating includes all reviews, with more weight given to recent reviews.
James McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Griesel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Barnard, Service Manager

Helpful
August 30, 2023

Disappointed it takes 2 hours for oil change. And now my car is smelling like rotten eggs, and I called to talk to someone about it a week ago and no response. Poor customer service More

by ROGPRTY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Sep 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

Helpful
August 30, 2023

Keep my truck in tip top shape and take care od all my service needs More

by JCOWLE4.JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Monia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Jeep Dodge of Eugene. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Sam Barnard, Service Manager

Helpful
August 27, 2023

Little up set you saw my vehicle then 2 weeks later it doesn't start it says you check my battery too More

by KRISSY215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They said my battery was dead really dead and you could of warned me what happened to peace of mind
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Aug 29, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

Helpful
August 26, 2023

Super awesome folks work at this dealership. From the sales force to the service and parts departments. Billy in service will get you taken care of as well as all the other associates. Super awe More

by Meltsboro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in service
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Aug 28, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

Helpful
August 25, 2023

Communication was horrible throughout the whole process. It took weeks to get a seatbelt in which is a safety hazard. And once they had it in, it took several more weeks before. Someone could put it in. Whi More

by tedwalkup
Recommend Dealer
No
Employees Worked With
That was weeks ago, don't know the guy's name. But it seemed like a failure in the complete service department communication.
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Aug 25, 2023 -

tedwalkup responded

Communication was horrible throughout the whole process. It took weeks to get a seatbelt in which is a safety hazard. And once they had it in, it took several more weeks before. Someone could put it in. Which was an hour-long process as I was told. I made several phone calls and no returns on status throughout the whole process. Even left messages on the service manager's line. And nobody would answer the phone or return my calls. Sometimes for 3 or 4 days.

Aug 29, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Robert Bennett | General Manager

Helpful
August 23, 2023

Nikki has been amazing! Great communication! She kept me up to date on any new services that my Jeep needed. More

by Spruancedd964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki in the service department
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Aug 24, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Sam Barnard, Service Manager

Helpful
August 23, 2023

I was sold a lemon by this dealership. . would definitely not recommend.. have had several codes on 3 days after buying it, until now about 6 months later.. More

by KT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Guy Germann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure what the salesmans name was
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Aug 25, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

Helpful
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