Do not bring your car here to be serviced! They had our car for an entire month ("fixing" a known mechanical issue that was covered under warranty). During this month, I asked them repeatedly to also look into an issue we were having with our back-up sensors and by the end of the month they told me that they didn't get a change to look at the sensors!
Two weeks after getting the car back from Lithia my car died again and was towed to a different Dodge dealership who then informed me that there were missing bolts on the transmission, the engine mount bolts were dangerously loose, most of the ground wires were not grounded, there was a broken wire under the hood, and many of the wires were pinched behind the engine mount brackets and that was just what was visible on the outside of the engine (who knows what is wrong with inside of the engine, they did a complete engine swap)!!
I promptly called and left messages for both the store manager (Frank) and the service manager (Bob Bailey). I finally received a phone call from Bob two business days later (this is a very common theme with Bob the service manager... He is incapable of calling you back the same business day, even when it is due to their malpractice and incompetence that I was calling him in the first place...). I am still dealing with this issue, but now have been escalated to Dodge/Chrystler's hands. Hopefully, they can get the car fixed properly this time.
In closing, I was trying to tell Bob Bailey the Service Manager that I was very displeased with how he and Lithia dealt with this issue (I wasn't cussing or being belligerent) and that I hoped that he would learn from this issue, but he wouldn't let me finish what I was saying and hung up on me. Poor customer service all around from Lithia. Stay as far away as you can from this company.
I Recommend This Dealer:
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