Lithia Chrysler Jeep Dodge Ram of Corpus Christi - Service Center

Background: Check engine light on 2011 Durango Crew comes on randomly; lift gate hydraulics out; customer service. Pretty much since I purchased my wife this new Durango the check engine light has been c on randomly; lift gate hydraulics out; customer service. Pretty much since I purchased my wife this new Durango the check engine light has been coming on and off very randomly. I have taken it in to the service dept to try and get a diagnosis on why the light comes on. Service guy says, "well there are no codes so I can't do anything about it, just wait till the light turns off on its own." This is absolutely NOT the answer I wanted. A few weeks later my wife is loading groceries in the back and the lift gate slams suddenly on her!! Oh boy I was pissed!! I take the vehicle in and I get told, "well it's gonna be at least 2 weeks before we can look at it." Again, not the answer I was looking for. So this morning my wife is getting herself and my kids ready for school, she goes to start the vehicle and nothing. The Durango will not start. I get off shift (firefighter) and am able to start the vehicle. I take the Durango to the service and let them know what happened and I get told the same, " sorry, it's gonna be at least 2 weeks before we can look at it." By this time I had it with the run around. I ask to speak with a supervisor and I get pointed in the direction of a Service Manager, I walk into the office and there is a man behind a desk, and another sitting at the only other chair in the office. After shaking their hands and introducing myself I go on to explain my frustrations to them. While I am telling them the problems with the vehicle, NOT ONCE did I get offered a seat. That right there is horrible customer service if you ask me. Needless to say I am very unhappy with all that has gone on. This is probably and most likely the absolute last time I buys vehicle from this lot and maybe even a Dodge all together. First impressions last and this one takes the cake as the worst EVER!!! More

Never use this dealers service department they never call and make excuses why not done . Truck has been at dealer for four weeks now , poor. and make excuses why not done . Truck has been at dealer for four weeks now , poor. More