Lithia Chrysler Jeep Dodge of Missoula

I appreciate the Saturday walk-in service for oil changes. Very convenient with my busy schedule. The waiting area is always tidy and accommodating. changes. Very convenient with my busy schedule. The waiting area is always tidy and accommodating. More

They did the repairs as promised in a timely manner with no complaints. The customer service was great. no complaints. The customer service was great. More

The folks at Lithia are incredible to work with! They took the time to listen to my wants and needs in a vehicle, explained all the financials to me, and got me into exactly what I was looking for…a They took the time to listen to my wants and needs in a vehicle, explained all the financials to me, and got me into exactly what I was looking for…all while making sure they got me the best deal possible! More

Acknowledged quickly when first entering service area. Facilitates were clean along with the waiting area. Facilitates were clean along with the waiting area. More

Great people to work with! Chad was awesome and very good at his job! Walked out with a beautiful truck because of him and Matt! Chad was awesome and very good at his job! Walked out with a beautiful truck because of him and Matt! More

The mechanics were fast and efficient and took care of my problem easily. I would definitely recommend Lithia to family and friends problem easily. I would definitely recommend Lithia to family and friends More

Matt Wallace and Chad Bardwick are great people to work with! Great at their jobs! with! Great at their jobs! More

Very friendly in the service department always! Have always instantly greeted me and helped me. Have always instantly greeted me and helped me. More

Generally they treat me well. However, this last visit highlighted some opportunities for improvement. 1. I called the Monday prior to the appointment (Thursday) to ask for a However, this last visit highlighted some opportunities for improvement. 1. I called the Monday prior to the appointment (Thursday) to ask for a reschedule as it was supposed to snow and I didn't want to drive my Challenger in adverse weather. I was prompted to leave a message, being told I would be called later to discuss my needs. I never received a call. 2. When I arrived they knew I was scheduled, but not what for. The online scheduling through the website apparently doesn't send all the details to the Service Center systems. This leads to confusion and frustration. Easy fix, but annoying. 3. The technician doing an oil change identified an issue after closing out my ticket. This resulted in a note being written on paperwork, not being submitted in the computer. If I hadn't caught the note I would not have scheduled future service which may have resulted in damage to my motor/transmission. Service Technicians either need to have a way to open a subsequent ticket after closing the original, reopen and update the original ticket, or assure they have completely documented everything prior to closing out the ticket. Justin did reach out and we discussed these issues, and he acknowledged the frustrations. Really, these are minor nits and I will bring my car back for future service. More

Greet as soon as coming in the business. .clean..willing to answer questions..let you know approximately time required for service. .clean..willing to answer questions..let you know approximately time required for service. More