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Lithia Chrysler Jeep Dodge of Missoula

Missoula, MT

3.2
702 Reviews

5001 Grizzly Ct

Missoula, MT

59808

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702 Reviews of Lithia Chrysler Jeep Dodge of Missoula

December 03, 2015

Marias Walmsley Hello, this message is intended for the excellent service I received from Marias Walmsey. She made my experience at Lithia Chrysler Jeep Dodge RAM unf More

by Florence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marias Walmsley
September 12, 2015

pulled all the tricks. They "lost" the keys to my car so we were stuck waiting while someone looked for them. During that time we were basically abandoned. I was considering More

by wood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Knapp
Oct 07, 2015 -

Lithia Chrysler Jeep Dodge of Missoula responded

I am sorry we did not provide you the service you should have received. This kind of experience is not what we pride ourselves on. Feedback like yours helps us improve. The numbers you are providing do not comply with our deals procedure and this concerns me greatly. It looks like there was a definite breakdown in communication or potentially a training opportunity within my store. While I know we are unable to make 100% of our customers happy we strive to continuously improve. We are committed to excellent customer service and need to hear from customers like you to get to that level. If you are willing I would love to have a conversation with you regarding this unsatisfactory service you received so that I can identify specific training areas and employees who need specific instruction. Thank you, Ryan Tuttle General Manager Lithia Chrysler Jeep Dodge of Missoula

July 11, 2015

Dishonest Why do car dealerships have bad reputations well in the case of Lithia Dosge Chrysler in Missoula because they earned it. I went to buy a vehicle and More

by Just being honest
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Tuttle, Tim Yule
June 07, 2015

liars We found a vehicle online and called to make sure it was still on the lot before driving over two hours to purchase it. When we got there the vehicle More

by Unhappy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Yule, Marias Walmsley
April 20, 2015

Dallas deserves a raise!! EVERY TIME I take my vehicles to Lithia, I always deal with Dallas Running. He does whatever he can to make sure that my vehicles are serviced as quic More

by LithiaForLife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Running
April 19, 2015

Extremely helpful and friendly!! I have always been very pleased with Lithia's service department. Chad is very pleasant to work with and Bryan in parts couldn't be friendlier. More

by AshleyD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Gillespie, Chad Minckler
April 17, 2015

Awesome. They are all so kind, so helpful and so generous. I wouldn't take my car to anyone else but Lithia. Keep up the good work. More

by dhudson0293
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Minckler, Colt Hudson
April 09, 2015

Electrical cluster short Dallas at Lithia Missoula was the best, very professional and did everything asked and even more. Can't express how much we appreciate all Dallas and More

by Connor10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas
April 09, 2015

really great experience each and every time I have had a great experience great staff which has brought me three times for new autos. along with really good follow up service More

by dave upnorth
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
rich neinast
March 30, 2015

Great experience No need to leave town to buy a new truck. Plenty of selection and good pricing right here in Missoula. Everything was handled to my satisfaction. More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Christiansen
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