My local dealer couldn't figure out what was wrong with my Jk Wrangler. After a week of testing and excuses, they gave up. Corporate representative sent me to Lithia of Tri-Cities and after a few HOURS they found the problem and had my Jeep back to me. I will drive the 40 miles to have these professionals work on my Jeep than the block away to have the crew at the Hermiston dealship waste my time.
First time visiting this dealership and I was really impressed with the prompt service received. Walked in and right away someone was asking me how they could assist me and provided guidance. Service check in was quick and dirty wait time was reasonable. Very pleased with my visit.
Your sales associate William Davis was very knowledgeable about the Jeep, exceptionally kind and very relaxed and competent in his sales of our new Jeep to us.
Jessica, your finance manager was also a treat to work with as was Desir in Service.
This is the 3rd vehicle we've purchased at Lithia of Tri-Citiesin the past 2yrs. Each time the experience gets better. From the salesman Patrick right through dealing with Chris about financing and filling out the paper work, the process seems quicker , more efficient, and yes, enjoyable. Paired with their new service department and the overall purchasing experience there's no reason for me to look anywhere else except at Lithia for our new vehicles.