I purchased a 2012 Ram 3500 with Cummins New in Jan 2013. Did no haggle and purchased the Truck for the Asking Price. Love the truck. Lots of problems. Almost every time I am asked if I purchased the vehicle from them. The front driveshaft came out and destroyed the front differential at 30K. They replaced it (took over three weeks due to time to get the parts and rebuild it). Was without a vehicle during that time, NO help from dealership. Found out later that I should have been provided a loaner during that time. SOL. Recently had rear passenger seat adjustment lever stud shear off. Purchased the bumper to bumper warranty, was told by the service department that it was not covered under warranty. Service was supposed to write up an estimate on fixing the problem. Nothing. Parts department tried to contact the experts at Ram to find the part to fix the seat, the "Experts" at Ram have no idea. Parts Department was supposed to try to order the part two weeks ago, have not heard anything back yet.. I have had to order the part myself online and fix it myself to get the seat working like it should. I purchased the extended warranty from the dealership and found out a few months afterwards it is from an outfit in Florida they deal with, not Mopar. Thought I was getting the Mopar warranty, but at the time was not too worried as I trusted the dealership at the time.
Would I purchase another vehicle from Lithia again? Not sure. They have usually fixed the serious problems and taken care of most of the warranty issues so they are ok. But not stellar by any means. They have some outstanding employees, but others I do not care for. Do not feel welcome there. Get the impression I am doing them a favor each time I go in there for anything.
I Recommend This Dealer:
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