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Lithia Ford of Roseburg

Roseburg, OR

4.4
219 Reviews

1650 NE Stephens

Roseburg, OR

97470

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Showing 219 reviews

March 13, 2026

Service desk took the appointment quickly. They even offered an oil change to be done at our house with a mobile unit. Our truck was done in exactly the time they said. Good job! More

by lisamorgan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Arter, Bonnie Heard, Ron Lindsey
Mar 16, 2026 -

Lithia Ford of Roseburg responded

We’re happy to hear our team delivered prompt and efficient service. Thank you for choosing Lithia Ford of Roseburg and we look forward to assisting you again in the future!

March 13, 2026

The dealership does their best at making sure our truck is completely serviced. We have used them for several years now. More

by pgninc7
Recommend Dealer
Yes
Employees Worked With
Kailah, Kyle Arter, Bonnie Heard, Wayne Knowles, Ron Lindsey
Mar 16, 2026 -

Lithia Ford of Roseburg responded

We're grateful for your trust and loyalty over the years! Thank you for choosing Lithia Ford of Roseburg and for sharing your positive feedback.

March 13, 2026

We enjoyed their courtesy and their honesty and their reliability. I’ve been working with Kayla every step the way of trying to fix my pick up and she’s been right there with me very cool.. More

by diondewolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla.
Mar 16, 2026 -

Lithia Ford of Roseburg responded

Thank you for sharing your awesome feedback! We’re so glad Kayla and the team have been there every step of the way. We’re here for you anytime at Lithia Ford of Roseburg!

January 27, 2026

My auto check up called “The Works” was thorough and i was even shown a video of the summary of the findings of the service as it was being completed. They informed me of my battery power being low which More

by Lizmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jan 27, 2026 -

Lithia Ford of Roseburg responded

Hi Lizmo, we're glad you received such thorough and transparent service from our team at Lithia Ford of Roseburg. We look forward to working with you again in the future and drive safely until then!

January 17, 2026

Efficient and courteous . I have received good service at a reasonable price. No issues so far. More

by Rkosslyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Arter, Bonnie Heard, Ron Lindsey
Jan 19, 2026 -

Lithia Ford of Roseburg responded

Thank you for taking the time to share your service experience at Lithia Ford of Roseburg! Your feedback is reflective of the genuine and professional customer service we aim to achieve. See you next time!

August 24, 2024

The body shop (Trenton) returned my truck with the wrong fuel filler neck. Preventing me from filling up! It's been over a month with no solution. After unanswered messages the the manager Warren. Thankfull More

by Grant
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2024 -

Lithia Ford of Roseburg responded

Hi Grant, I apologize for any inconvenience caused. I understand your frustration surrounding the fuel filler neck on your diesel, but please know our team is working diligently to procure the correct parts as the original fuel filler neck was discontinued by the OEM. Thank you for working with us on this repair. We hope to have you back out on the road safely. In the meantime, please feel free to contact me at the email address included below. Thank you, Warren Kersch - Body Shop Manager - wkersch@lithia.com

June 25, 2024

I recently purchased a 2021 Yukon from Lithia Ford of Roseburg, I dealt with Micah Macalister and Jared LaVerne, they were both very helpful. They responded to questions and supplied info on a timely bas More

by davejabs
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Micah Macalister, Jared LaVerne, Devin Schubert
Jun 25, 2024 -

Lithia Ford of Roseburg responded

Hey Dave! Thank you for sharing your positive experience with Micah, Jared, and Devin at Lithia Ford of Roseburg! We're glad to hear everything went smoothly with the purchase and shipping process. Enjoy your 2021 Yukon!

June 03, 2024

Overall exceptional experience! Was able to work with Micah and do most of my deal online and via text/email. Got a great price on my trade-in, and they had the exact truck I wanted More

by casey.ryan84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micah, Paul Polamalu
Jun 03, 2024 -

Lithia Ford of Roseburg responded

Casey, we're delighted to hear that Micah and the team at Lithia Ford of Roseburg made your experience exceptional! Enjoy your new truck, and we look forward to seeing you again in the future.

March 13, 2024

I will never trust Lithia auto techs ever again. Either incompetent or straight crooks. Ridiculous More

by Jered.w.a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Technicians
Mar 15, 2024 -

Lithia Ford of Roseburg responded

Jered, we aim for trustworthy, quality service and it is regrettable to hear that this was not your experience. Please reach out at your earliest convenience if you are willing to discuss this further. Thank you. Jerry Davis - Service Director - 541-957-5215

Mar 15, 2024 -

Jered.w.a responded

Well, you be damn sure you won't fool me a fourth time... I picked up my car Tuesday and it made it to my home in Drain. Now the clutch won't engage again!? Like wow... But i will let you know what the mechanic finds on the 28th.

February 06, 2024

The whole transaction moved comfortably quickly compared to all of our other automobile purchases over the years. We were treated with respect and dignity. That goes a long way. More

by Willy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Maze
Feb 06, 2024 -

Lithia Ford of Roseburg responded

Willy, it's great to know that your experience at Lithia Ford of Roseburg was efficient and respectful. We appreciate the feedback and look forward to seeing you again soon!

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