Lithia Volkswagen of Des Moines

service at the last minute goes smoothly I called for a Transmission service quote for my 2008 VW Beetle. Alisa said they could get it in in an hour and to come out. I arrived at 12:30pm and I called for a Transmission service quote for my 2008 VW Beetle. Alisa said they could get it in in an hour and to come out. I arrived at 12:30pm and decided to wait til it was done. Alisa said they could do a courtesy check while the car was in. She came back and informed me about the worn out front brake pads with a quote for the repair. She said they could do the work and be done in an hour. Great communication with a smile! More

Service I was treated with great professionalism and courtesy. The work was performed as promised and on time. The courtesy van service was timely and appreci I was treated with great professionalism and courtesy. The work was performed as promised and on time. The courtesy van service was timely and appreciated. More

Good experience. We Had a very good experience. Everyone was very helpful. They kept us updated as to the status of our new car and answered our questions. We Had a very good experience. Everyone was very helpful. They kept us updated as to the status of our new car and answered our questions. More

Smooth and Hassle Free Aleks kept in contact and reviewed various options with us. Was available to answer questions and walked us through the complete sale, Very impressive Aleks kept in contact and reviewed various options with us. Was available to answer questions and walked us through the complete sale, Very impressive gentleman. More

Fast and friendly! The staff was very friendly and helpful. They immediately approached me as I arrived ready to help with whatever I needed. They made me feel welcome w The staff was very friendly and helpful. They immediately approached me as I arrived ready to help with whatever I needed. They made me feel welcome while I waited and kept me updated on their progress. The service was fast. I was very impressed. Thanks! More

Friendly people Excellent service and great personnel Appointment was met and shuttled back and forth to my home. Told what the technicians found and ok the problems Excellent service and great personnel Appointment was met and shuttled back and forth to my home. Told what the technicians found and ok the problems with me before doing them besides the ones that I went in for and the cost of the problems they discovered. I appreciated that very much. More

Needed head-lights adjusted. $90.00 and 2-hours later. While on a road-trip across the USA, driving at night the headlights on my 2012 VW Golf were out of adjustment. I was not familiar with how to adjust While on a road-trip across the USA, driving at night the headlights on my 2012 VW Golf were out of adjustment. I was not familiar with how to adjust the headlights. I pulled into Lithia VW to request assistance. $90.00 and 2-hours later I was back on the road. That night while driving, the headlights were so over adjusted they shined up into the sky and trees. Rather than show me how to adjust my headlights, which I since learned is an easy 5-minute fix with the right tool (Allen-tool/6mm hex bit) - the Lithia Service department took 2-hours and charged me $90.00. Talk about highway robbery! Clearly the service department of this dealership is out of sync with customers and customer need. More

Great Experience All the team at Audi goes out of their way to cater to their customers and provide the optimal experience when purchasing a new vehicle. All the team at Audi goes out of their way to cater to their customers and provide the optimal experience when purchasing a new vehicle. More

Great Customer Service I was very happy with the service i received from Dennis. He understood what i needed to accomplish in trading in my current vehicle and made sure th I was very happy with the service i received from Dennis. He understood what i needed to accomplish in trading in my current vehicle and made sure that we could achieve that goal with a new car. Thanks again for the great customer service!! Quick and efficient all the way!! More

Excellent sales service Aleks did a superb job of understanding our needs and helping us find the right vehicle. He also thoroughly explained the feature of car and helped Aleks did a superb job of understanding our needs and helping us find the right vehicle. He also thoroughly explained the feature of car and helped us understand the technology. More