4,286 Reviews of Lokey Kia - Service Center
Dishonest I have bought 3 cars from there. The first was Dishonest I have bought 3 cars from there. The first was a lease, ended up with breaking system problems. Traded the car in because we we moving up Dishonest I have bought 3 cars from there. The first was a lease, ended up with breaking system problems. Traded the car in because we we moving up north needed a SUV for the snow. Financing changed the price after paperwork was signed. Lied about pricing, warranty, and tag information. Long story, I won't bore you with the details. Our mistake was going back a third time to buy a car for my daughter. She fell in love with her car, we didn't want to disappoint her. This was a used vehicle. The price was high, but that was ok, this is what she wanted. We paid cash for the vehicle, our car salesman said we needed to fill out a form, we did agreeing no credit check. We received paper work two weeks later a credit check was done. The salesman showed up at my house demanding a paper be signed by my daughter while I was not home. I had to race back to handle the situation. They did not put gas in the car which is normal for buying a used car from them. I barely made it to the gas station. I spoke with the manager, he gave me a $25 gift card, a $25 service coupon, and was told the salesman had been let go. My newest problem; my daughter had her free oil change done. They told her there was a nail in her tire, non repairable. We brought it to a friend of ours that does tires. No hole a head got stuck on a piece of tread. There wasn't even an entire nail, just a head no damage. Dishonest, please for your sake do not go there. Autoway is the place to be! More
I bought a car from Lokey Kia 3 years ago and it broke down just a few month after I bought it BRAND NEW with issues that should never happen with a brand new car. Now recently a piece came flying off the down just a few month after I bought it BRAND NEW with issues that should never happen with a brand new car. Now recently a piece came flying off the front of my car and they are unwilling to take ownership of a clearly faulty part (2 of their employees assured me it was a freak occurrence and it would be covered under warranty, one even admitted to it happening to him once with a brand new vehicle on the lot.) When I went back two days later to order the piece I was told it would not be covered and I would need to pay out of pocket since I no longer have the piece. This was never considered an issue during my first encounter. Their associates are uneducated and uninformed. I encourage everyone in the market to stay AS FAR AWAY FROM LOKEY KIA AS YOU CAN! There are plenty of other dealers that can help you that have integrity and value their customers (two things that Lokey lacks). I received terrible service from them two separate times 3 years apart. It would cost mere dollars for this large dealership to replace this piece and maintain their integrity but they are unwilling. However they sure did try to get me to trade mine in for a new car leaving them to replace the piece anyways. Unbelievably bad experience. More
I would never recommend this dealer to anyone. They are VERY pushy and do not listen during the sales portion of purchasing a car, then they push service contracts and then turn around and do not provide t VERY pushy and do not listen during the sales portion of purchasing a car, then they push service contracts and then turn around and do not provide the services you have already paid for in your initial service contract, they cover oil changes and nothing more. I would never have purchased a car through them if not mislead by their bogus customer loyalty speech, empty MPG promises, and farce service contract that they sold me. More
This dealership is a service nightmare. I don't really think anyone knows what the other is doing. They will tell you thats not what the service adviser said to you but they weren't even there. I know wha think anyone knows what the other is doing. They will tell you thats not what the service adviser said to you but they weren't even there. I know what i was told to have my SUV repaired and they took what ever short cuts they could and said its all fixed. I'm still waiting for a call from the service director. Buyer beware... More
Sales was a long process... many hours for word/approval and was asked to sign before I knew the interest rate. Service dept, Ron is very nice and goes out of his way. Some issues with brakes, windshie and was asked to sign before I knew the interest rate. Service dept, Ron is very nice and goes out of his way. Some issues with brakes, windshield fog...(2007 Sportage) Asked for and rec'd car alarm and mud flaps to insure 10 rating. More
This is the most dishonest dealership I have ever dealt with. They promise and then don't fulfill. Not people oriented or sympathetic to your problem. Do not honor or attempt to honor the KIA Warranty-- with. They promise and then don't fulfill. Not people oriented or sympathetic to your problem. Do not honor or attempt to honor the KIA Warranty--Out for all the money they can make. I had a van with 20000 miles on it and the engine blew. I was charged 8000.OO to put in a new engine or given the option of accepting 2400.00 on my van for a trade in. There was no way they were going even to try to honor the warranty. I did not have ALL of the receipts for my oil changes--only three--so they will not honor the warranty--- I owed 6000.00 on my van-now I owe 14,000 ---STAY AWAY FROM THIS DEALERSHIP!!!!!! More