Lokey Volkswagen

Joe was a great help and was very patient during the whole process. No complaints about him or the dealership and we will be back. whole process. No complaints about him or the dealership and we will be back. More

*** update, they reached out *** still awful. 12/19/22 - stay diligent w this dealership. READ ALL REVIEWS that pertain to how they really do business. Not fake write ups etc.. truth is in the de 12/19/22 - stay diligent w this dealership. READ ALL REVIEWS that pertain to how they really do business. Not fake write ups etc.. truth is in the details. No doesn't mean no at LoKey. Stop messaging unless you can meet the numbers im looking for, means harass possible customers. Apparently the GM can't be bothered, as I called and the girl answering the phone refused to 1. call him 2. find him 3. do anything other than tell me she could get anyone else but the GM. If I wanted anyone else, I would have asked for anyone else. This is the THEME at this VW location, they do NOT listen. I am perfectly fine with a dealer not being able to get to a price, that is going to happen. I am not fine with the misleading dealer ad's (get to that in a minute) their + + fees. What I am not fine with is I give you a number and 24 messages later you still can't get the hint. And get aggressive. I have worked in BDC, worked at dealership in diff capacities and I did not ever see this in any of our locations in Central Florida. Maybe Sonic Automotive just does it better? They don't harass people when they tell them NO. The Salesman and I started off on a okay foot as I had asked for all of the scratches and scuffs on the car I was interested in. I was told this car was "MINT". Even told there was no scuffs or scratches and to just come in. Nope.. I want to see photos. After asking two more times, I finally get all of these scratches and scuff photos. Now, mind you LOWKEY VW hides a 3000 RECON (Recondition fee) in their fees. So when you see a car listed it's BAIT and SWITCH. At least have the 00s to listed it right up front in font, the same size as everything else. . **** What's Included in Auto Reconditioning? As stated above, auto reconditioning services include a variety of mechanical repairs and checkups. Your team inspects and adjusts, as necessary, everything under the hood, inside the interior, and on the body itself. The last step of the process is the detailing itself, which will take all of the hard work you put into updating the car and adds a little sparkle. All those steps are crucial to establishing trust with your customers. What happens when a used-vehicle buyer brings in the car for the first oil change and discovers that the vehicle needs more than that because the vehicle was not reconditioned properly? Your reputation matters. Here are some examples of what goes into all the aspects of auto reconditioning: Body condition: fix dings, paint chips, dents, paint imperfections, and scratches Engine: belts, fans, spark plugs, cylinders Maintenance: oil and filter changes Suspension: ball joints, tie rods, struts Brakes: inspect and replace pads and rotors, if necessary Interior: electrical system, heating, and air conditioning Exterior: lights, exhaust system ************************************* That is what dealers who are competent do. 3000 is still excessive and worse is that while they are arguing me about the fee, they never even fixed the items on this car. This car has been on the market for 27 days so, there has been plenty of time to get those things resolved. Either way, it was NOT. And no, the excuse of (we will wait till customer gets it, doesn't fly) unless you're ignorant. This is why you get it ready BEFORE hand. Now, btw. I talked to the sales rep and gave him my numbers. He came back and told me numbers that were a heck of a lot more. I was confused, I thought I was purchasing a different car. This is when they came up with these mysterious numbers, 3000 fees. doc fees of 995. and non tax fees of 494. Now mind you, I ALREADY GAVE the numbers of where I need to be. 7 times. And he kept texting and texting even after I said to STOP. He couldn't meet the numbers so yes, here we are. Now, the best part is him putting words and my mouth and calling me a liar. I advised that I would have my guy resolve the matter with the paint etc.. although, I should not have to. I never gave a price but later in the conversation he said "I said" that "the paint would be a 20.00 fix." First, I am not that stupid. Second, the fact that he said it needed to just have paint applied and buffed shows he has NO clue xxx he is talking about. Every one of those spots has to be sanded down, paint applied, then buff/wetsand/polish. Anyone with common sense knows this. 20.00 doesn't get any of those fixed correctly but sure we will go with that. If it's that simple, WHY DIDN'T LOKEY do it while charging 3k for recon. The guy my dads dealership uses told me it's roughly 500/600 fix but even then yeah... These folks are unprofessional, they are taking advantage of people and it's wrong. I highly recommend you find someone else to do business with. Reason this car has been there 27 days since it's such a smoking deal. It's a deal at 16995 when you can work the numbers. It's NOT a deal at all, especially with repairs etc.. you will need to do. And what concerns me is. what repairs actually were done? Hmm? **BAIT AND SWITCH TACTtics *** update, they reached out *** still awful. More

Process of buying a new car was easy and fast. Joe Marshall was a big help. Joe Marshall was a big help. More

Shardai Chaput was amazing! She made a very stressful situation.... Just magical! With the help of the finance manager, they ensured that I WAS going to leave with vehicle! It She made a very stressful situation.... Just magical! With the help of the finance manager, they ensured that I WAS going to leave with vehicle! It was a very positive experience!! More

Joe was professional and answered all my questions. Haven't bought a car in 20 years. Process was smooth after locating car I was interested in online. Arrived at dealership and met Joe. All good. Haven't bought a car in 20 years. Process was smooth after locating car I was interested in online. Arrived at dealership and met Joe. All good. More

She was very polite professional and knowledgeable. She also included her Manager in all of the sale.. She also included her Manager in all of the sale.. More

This is the 3rd car Joe has helped me purchase and he is always professional and passionate about making things work. always professional and passionate about making things work. More

Professional staff. Great selection of new and used vehicles. Made the process easy and provided a great deal. Great selection of new and used vehicles. Made the process easy and provided a great deal. More

Big Joe is your go to salesman! He made the process smooth and very patient guy. Go to Lokey Volkswagen and ask for the Big Tuna ! He knows his stuff and will explain everything to He made the process smooth and very patient guy. Go to Lokey Volkswagen and ask for the Big Tuna ! He knows his stuff and will explain everything to you More

The experience was exactly what I expected. This was my third purchase from the company, and every time I leave there feeling satisfied This was my third purchase from the company, and every time I leave there feeling satisfied More