Long Beach BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Long Beach BMW:
Rude man, made me wait 45 minutes, never looked me in the eye as I politely asked if there was a chance to scan the odb for the ses light, never honored my extended warranty (wouldn't even look at my car record even though it's been serviced there ince 2004. After I patiently wait for his rude little ass, he tells me after all that to make an appointment to scan my SES and that I'd be charged $140 even if I am warrantied...

Who hires these people? Byebye BMW LB, bye-bye.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Long Beach BMW:
DO NOT BUY FROM THIS DEALER...PLEASE, SAVE YOURSELF THE AGGRAVATION. SALES AND FINANCE MISLEAD YOU---SERVICE DEPARTMENT CANNOT FIX THE CAR EVER......PLEASE PUT YOUR HARD EARNED MONEY SOMEWHERE ELSE...THIS DEALERSHIP CHANGED OWNERS THE MONTH I BOUGHT MY CAR ___STAY AWAY FROM THEM.....(too much to type and aggravation is endless>>>>)

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Long Beach BMW:
Long Beach MINI (Long Beach BMW) made my new car purchase a real pleasure. They didn't pressure me to purchase anything I didn't want and made sure I was satisfied. They made sure to review many features of the car before I drove it away. I called back a few days after picking up my new car and they were prompt and courteous about answering my questions. I'm very happy with my car and would happily recommend this dealer to my friends and family.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Long Beach BMW:
I have wanted a Mini for some years. Over Christmas, I test drove many cars in my price range and basically left the Mini test drives for last. My first Mini experience was at another dealership and it was no fun. The salesmen were snobs and not interested in exploring ways I could buy a Mini - if I didn't commit to their overpriced convertible, then they weren't interested in showing me anything else. It was not a good experience. But I was determined to get a Mini. I initially came in to the Long Beach dealership because of their website and how friendly and well-organized it. Based on that, I was willing to make the trek to Long Beach as opposed to a closer dealership (I'm in Culver City). It was the complete other end of a car buying experience. John's very knowledgeable about Minis and was most gracious to us, taking us on test drives of all the models and answering the boatload of questions I had. I was able to see most all of the color combos and trim packages I was interested in and it was an easy choice to do the deal with John. We waited a fairly long time for the credit check, financing, etc. and John again was just as pleasant as can be, talking with us and we were even able to bring in our dog...I look forward to the next time I am at this dealership - it was a terrific experience and I have already referred a couple of people to LB to look at Minis.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Long Beach BMW:
Hi kennecarls and zeeeee,
I plan to file a lawsuit against Long Beach BMW. First they called yelling at my mom and I because they lost my drivers license copy, and said they would come take the car back if they didnt get it the next day. i bought a car from them back in october. the trunk didnt work the day i bought it, it went back in 5 times for that problem and now i come to find out they also lied to me about the car having an alarm. i just found out today when i took it back again because they reprogrammed my keys wrong so i had to get them to reprogram them again. I am really pissed and I want them to fix it, but I have filed two different complaints with the BBD and nothing has come from it. please help me thank you.
amanda owens

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Long Beach BMW:
I drove up to Long Beach BMW (my first visit) to see a CPO '05 M3 ZCP (competition package). I dealt first with Frank DeLoache over the phone, asking many questions, and then with Robbie Montinola for the test drive and final deal. Both men were extremely helpful and friendly and went out of their way to make the sales experience a good one. Overall I was treated like royalty by everyone at the dealership. I will definitely look first to Long Beach BMW when considering my next BMW.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Long Beach BMW:
Hi kennecarls,
I plan to file a lawsuit against Long Beach BMW. Can you recommend the lawyer you used. I bought a BMW from them. They said that the car had no paint job and I found out that the half the car was painted. I plan to seek punitive damages.
Thanks

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Long Beach BMW:
The general manager misrepresented this sale. The advertised and stated equipment on the car did not exist. The gm first admitted the mistake then later denied it. It took a lawsuit to get them to pay up. It's disgusting to know a BMW dealer would sell a car under false pretenses. After something this aggregious, no one should buy from this dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Long Beach BMW:
DO NOT BUY A CAR FROM THESE PEOPLE!!!! The sales manager, NEIL OKUN has a history of opening up businesses, selling people bogus warranties on their cars, pocketing the cash for said warranties and then filing for bankruptcy so the customer he stole from has no recourse. I only got my money back (it took nine months to do so), after filing a claim against the bond business owners must have in the state of California. If you get ripped off by him, and you will if you do business with this cowardly and morally bankrupt CROOK, be prepared to go after him and his assets, and don't stop until the cash in back in your hand. I had to stake out the place for hours until I finally caught him coming out of the back door of Beverly Hills Ford (the business before this one he recently owned that filed for bankruptcy after stealing from numerous customers), where he was rude and apathetic about the theft of my money and this full grown man spoke to me, a 5'3" woman through the crack of two locked glass doors. He told me I was out of luck and would never get my money back. I had to call the police so that I could get his personal info for a lawsuit in a peaceful way, but the THIEVING COWARD hid inside like the filthy cockroach that he is. After many months and much effort, I prevailed-- eventually. The system favors the business, not the customer, so when you get ripped off (and you will with this guy), the bureaucratic red tape in place is designed to tire you out. Buying from this guy is more trouble than it is worth. DO NOT BUY FROM LONG BEACH BMW-- try another place. TRY ANY OTHER PLACE- IT HAS TO BE BETTER THAN NEIL OKUN'S LONG BEACH BMW!!!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Long Beach BMW:
Not a good experience. I called the internet department and was told a price that I agreed on and confirmed that I could get buy rate on the lease and they packed the rate. I'd avoid these guys at all costs. I was going to buy a 328i coupe w/sports package and bmw assist and was able to get a 328i coupe w/sports package, premium package, navigation, and ipod integration for the same payment they offered me. The buy rate makes a huge difference folks. Don't let the laid back vibe fool you.

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