On Weds. 9/27/16 I found an awesome CERTIFIED PRE-OWNED 2006 325i with 50,004 miles listed on their website for just under $9,000.
After communicating with their on-line sales department and receiving pictures that were not even listed on line yet, I agreed to buy the car. In order to hold the car, I would have to complete a credit application, though I was going to pay cash.
Vanessa Oliver, the on-line rep emailed me a credit application which I returned within 30 minutes. A salesman named Robert Feiner called a short while later. I asked if I needed to forward a deposit check to hold the car. He said no deposit was required & that the credit approved application was enough.
Robert was going to reserve the car and mail us the sales contract. Robert called me back on Thursday 9/28/2106 and the said that the sales contract would be mailed out that afternoon.
I started calling, texting and emailing on Tuesday 10/4/2016 when the documents did not arrive. Finally on Thursday, 10/6/16 Robert called me back and stated that they sold the car to someone else.
Robert Feiner is TOTALLY UNPROFESSIONAL AND LACKS FOLLOW THROUGH. The dealership does not honor it's commitments, a DEAL IS A DEAL.
I have the entire email and text chains documenting the deal.
BTW: A few days before I bought a CPO 5-Series BMW on-line from the BMW dealer in Glendale. So smooth. Reserved the car, credit app, approval, documents FedEX'd overnight, I signed them and hand carried them when I flew down. They even offered to pay my $20 Uber ride (no need).
I handed them their signed sales contract, a check and I drove off in a few minutes. The car was prepared and ready when I arrived, with a full tank of gas, and I was in and out of the dealership in 30 minutes, driving it back to Northern CA.
Long Beach BMW has a long way to go to rise to this level of service !
Long Beach BMW are TOTAL LIARS!
RESPONSE TO THEIR COMMENTS:
What a line of bull. You could care less about the fraudulent activities of your sales staff.
When I last spoke to Robert Feiner, he promised to have the Sales Manager call me. The sales manager never called me back. It's been another 5 days, and no one has ever called.
After speaking to BMW of North America, they told me that the listing was fraudulent as well, because a 10 year old BMW is not eligible to be a CERTIFIED PRE-OWNED vehicle.
As it turned out, Robert Feiner's lies and laziness saved me a lot of heartache and expense, traveling to Los Angeles to learn that the CPO listing was just another of Long Beach BMW's false come-ons.
Because of the NUMEROUS lies, fraudulent actions and lack of customer service by Long Beach BMW, I avoided the entire Sonic chain of dealers (even thought there is a Sonic related BMW dealer close to me).
Instead, I just purchased another Certified Pre-Owned BMW from the BMW dealer in Irvine.
I Recommend This Dealer:
Vanessa Oliver, Robert Feiner
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