Long Beach BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Long Beach BMW:
DO NOT BUY A CAR FROM THESE PEOPLE!!!! The sales manager, NEIL OKUN has a history of opening up businesses, selling people bogus warranties on their cars, pocketing the cash for said warranties and then filing for bankruptcy so the customer he stole from has no recourse. I only got my money back (it took nine months to do so), after filing a claim against the bond business owners must have in the state of California. If you get ripped off by him, and you will if you do business with this cowardly and morally bankrupt CROOK, be prepared to go after him and his assets, and don't stop until the cash in back in your hand. I had to stake out the place for hours until I finally caught him coming out of the back door of Beverly Hills Ford (the business before this one he recently owned that filed for bankruptcy after stealing from numerous customers), where he was rude and apathetic about the theft of my money and this full grown man spoke to me, a 5'3" woman through the crack of two locked glass doors. He told me I was out of luck and would never get my money back. I had to call the police so that I could get his personal info for a lawsuit in a peaceful way, but the THIEVING COWARD hid inside like the filthy cockroach that he is. After many months and much effort, I prevailed-- eventually. The system favors the business, not the customer, so when you get ripped off (and you will with this guy), the bureaucratic red tape in place is designed to tire you out. Buying from this guy is more trouble than it is worth. DO NOT BUY FROM LONG BEACH BMW-- try another place. TRY ANY OTHER PLACE- IT HAS TO BE BETTER THAN NEIL OKUN'S LONG BEACH BMW!!!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Long Beach BMW:
Not a good experience. I called the internet department and was told a price that I agreed on and confirmed that I could get buy rate on the lease and they packed the rate. I'd avoid these guys at all costs. I was going to buy a 328i coupe w/sports package and bmw assist and was able to get a 328i coupe w/sports package, premium package, navigation, and ipod integration for the same payment they offered me. The buy rate makes a huge difference folks. Don't let the laid back vibe fool you.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Long Beach BMW:
They did everything right, but the price for a new alternator was outrageous! Not just expensive, but ridiculously expensive. Will be finding another place to be having the work done now that the car is off warantee.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Long Beach BMW:
Took my car for routine check up on my brakes, check it out and glaze it. Also complain of funny noise when starting engine in the morning, re set computer and now running fine. All work done under warranty

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Reason for Visit: Service

I recommend this dealer: No

My Review of Long Beach BMW:
STAY AWAY FROM THE SERVICE DEPARTMENT!!(Body shop) Everything was unprofessional. The people there gave me the run around with how long it would take for my car to be returned. They put me on hold and wouldn't get back to me. The car took about a month to fix some body work from an accident, which they said would take about 2 weeks. The man was not helpful at all (had to leave a msg. on the one of the manger's vm of the dealership to finally get a call back). When the car came back...greasy fingerprints were all over the car and cheap towel scraps were throughout the interior which I ended up cleaning up. They left a cardboard box in the car with a greasy towel, bent-up hanger, WD-40 can, and a stupid wrench! What kind of service is that? AVOID at all costs!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Long Beach BMW:
Came to get my annual oil change and fix some issues. I can't verify that they changed my oil but it took them long enough (2 hours or so) so I assume they did. But, they did add the lock/unlock visual confirmation that Shelly BMW claimed was impossible to do on my car (I don't have an alarm). I was also there to deal with a rattling passenger seat. Due to a mixup when describing the issue on my part, the tech couldn't find it. However, when I picked up the car, Anthony went out with me, grabbed a tech, and let me reproduce the sound. They were discussing how to fix it in front of me and Anthony decided a new seat might be in order. I'd settle for a piece of foam if that's all it takes but I won't say no to a new seat. They offered to do it right there but I was busy today and scheduled another appointment. I feel comfortable with their competence that I'm willing to return, unlike Shelly where I bought my car.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Long Beach BMW:
I have taken my 850 and my wifes Mini there many times. These guys are the worst. The are consistently inaccurate in there service work, not fixing all reported issues (issues that are NOT intermittent).

I had to take my car back to the body shop FOUR times form them to get the respray of my hood correct. Unexceptable.

Avoid this dealership if you are looking for a place to serive your BMW or Mini.
I have no experience with the BMW sales at this dealership. My wife bought her Mini there. They were all smiles during the sale, but once her Mini started stalling the service we experienced changed dramatically.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Long Beach BMW:
Sales experience was very pleasant on a hard to find vehicle. Was referred to LBBMW by Costco. I had a very good financing rate through Costco, 3.94% which LBBMW beat, 3.70% without me asking. I dealt with Hank and Peter. For service on my wife's BMW I dealt with Anthony Moore who was personable and knowledgeable. I would and have recommended this dealership as I have bought 3 BMW's from them.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Long Beach BMW:
I did an Internet order with Aaron for a new 330Ci ZHP. He was very knowledgeable in his products, communicated clearly and quickly.

When I went into the dealership to finalize the order Aaron was a little late for my appointment (was helping another customer) but tried to make up for it in every way possible. He was very present to be around and made buying my new car a pleasure. I would defiantly buy my next car from him and Long Beach BMW.


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Reason for Visit: Sales

I recommend this dealer: No

My Review of Long Beach BMW:
When I was looking for my car ... no one would helped me. I knew exactly what I wanted and I wanted to see the car first. I had to flag down a rude sales guy and the sales wouldn't even bother showing me the car or let me test drive. He simply said 'You have to order it' and I said 'I'll think about it', he literally just walked away in the middle of my sentence.

Well sucks for them because I brought my '04 330Ci (fully loaded) and my mom got the '03 745Li from New Century BMW. Its their lost.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Long Beach BMW:
I took my car in for an alignment. When I got the car back, the steering wheel was crooked. I then returned to get the alignment redone in addition to getting suspension warranty work done. When I got my car back, the steering wheel was crooked again and my wheel was scratched. The dealer offered to repair the wheel and realign. I let them realign but when they were done, the steering wheel was crooked in the other direction. When I got home I looked under the car. The suspension was replaced in an INCORRECT POSITION and my headlight position sensor was BROKEN AND JB WELDED BACK TOGETHER. I would never take a car to this dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Long Beach BMW:
I had 1200 miles service done in Long Beach BMW.
They did not follow the direction as suggested in the manual (i.e. using wrong engine oil, not changing rear differential oil, etc...) and told me that they did the service as BMWNA requested!!
I called BMWNA and when I told them about the service, they just laughed... and asked which dealer I went to and suggested me to go to another dealer and get the correct service and the additional service was promised to be covered under warranty. Still, the dealer is saying that they did everything correctly as BMWNA requested...
Damn liars... I hope they could have done it better than that. :(

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