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Longo Lexus

El Monte, CA

4.9
2,086 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,086 Reviews of Longo Lexus

May 17, 2025

There's a reason this dealership is so highly rated. Issac was courteous, professional, and knowledgeable. He was quick to respond with answers to my questions. I would not go to any other Lexus deal More

by d13sc
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris McCarty, Isaac Kim
May 19, 2025 -

Longo Lexus responded

We’re grateful you took the time to share your experience. It’s great to hear that Isaac’s courtesy, professionalism, and product knowledge stood out during your visit. We’re especially glad he was responsive and helpful throughout the process. Your trust and loyalty mean a great deal to us, and we're honored to be your dealership of choice. - Team Longo Lexus

May 17, 2025

Good customer services. Agent is knowledgeable and willing to help to find the right car. More

by aileen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones
May 19, 2025 -

Longo Lexus responded

We appreciate you taking the time to share your experience with us. We're glad to hear you received good customer service and that our team member was knowledgeable and committed to helping you find the right vehicle. Your satisfaction is important to us, and we’re grateful for the opportunity to assist you. Please enjoy what you drive - Longo Lexus

May 16, 2025

Great Custumer service Always contact me with the status of my car. Beau your awesome More

by litza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
May 16, 2025 -

Longo Lexus responded

It's great to hear that you've consistently experienced strong customer service during your visits. Keeping you updated on your vehicle's status is important to us, and we're glad that communication has been clear and helpful. We'll make sure Beau sees your message—he’ll appreciate the recognition! Longo Lexus

May 16, 2025

Longo Lexus is fantastic, streamlined service, making it fast and easy for me to handle the maintenance service without any hassle. Especially their loaner service enables me to drop and leave, no business More

by DL2800
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
May 16, 2025 -

Longo Lexus responded

We appreciate you taking the time to share your experience. It's great to hear the service was efficient and convenient, and that the loaner vehicle allowed you to stay on track with your day. That’s exactly the kind of experience we aim to provide. Team Longo

May 16, 2025

Excellent service from Thomson Diep. I appreciated his service, it was very easy and quick to understand. More

by Ivydu706
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep
May 16, 2025 -

Longo Lexus responded

Congratulations on your new vehicle! We're glad to hear that Thomson made the experience clear and easy for you. Providing a smooth, straightforward process is what we work toward every day. Enjoy what you drive and welcome to the Longo Lexus family

May 15, 2025

Best experience! Will be a repeat customer! David Truong was my sales rep. Highly recommend him! More

by Steven Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Truong
May 15, 2025 -

Steven Kim responded

Smooth purchase and trade. Highly recommend Longo Lexus!

May 14, 2025

I receive excellent service assistance from KELLY yang, he was right on top of everything my car needed, and the extra recommendations for the best vehicle function ability. Kudos to the car loaner team, p More

by Rodrig4
Recommend Dealer
Yes
Employees Worked With
Car loaner team member who assisted me, missed his name , Kelly Yang
May 14, 2025 -

Longo Lexus responded

Thank you for taking the time to share your recent service experience with us. We're thrilled to hear that Kelly provided you with excellent assistance and stayed on top of everything your vehicle needed. His attention to detail and thoughtful recommendations are exactly what we strive to deliver to every guest. Make it a great day - Team Longo

May 14, 2025

Friendly, reliable and honest I love the staff and the entire waiting area is so clean. Proper advise and work or parts needed as recommendations for my vehicle I will definitely will return for service More

by gelvira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
May 14, 2025 -

Longo Lexus responded

Thank you so much for your kind words! We're delighted to hear that you found our team friendly, reliable, and honest—it truly means a lot to us. We're also glad you appreciated the clean waiting area and the clear advice on your vehicle's needs. Providing a comfortable space and trustworthy service is what we strive for every day. We look forward to welcoming you back for your next service. Thanks again for choosing us! Longo Lexus

May 14, 2025

I had a great experience working with James Dahlstein. Everything went as planned and was delivered on time. Thank you. More

by e_tsai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
May 15, 2025 -

Longo Lexus responded

Thank you for your recent online posting. We sincerely appreciate you taking the time to share your experience. We're especially glad to hear that working with James was a positive experience and that everything went as planned and was delivered on time. Have a great upcoming weekend and hurry back - Team Longo

May 13, 2025

My service provider James D. was very helpful and courteous. He introduced me to a feature ( video dash camera) that could be added onto my car for safety measures, which I was m More

by Prssyprncss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
May 13, 2025 -

Longo Lexus responded

We’re so glad to hear that James provided you with helpful and courteous service. It’s great to know he introduced you to the dash camera feature—your safety is always a top priority for us. Even during our busiest times, we aim to keep things running smoothly, so we’re especially pleased that your visit was quick and that we could provide you with a complimentary loaner vehicle. Your loyalty and willingness to drive out of your way to do business with us truly mean a lot. Team Longo