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Longo Lexus
El Monte, CA
2,087 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,087 Reviews of Longo Lexus
May 23, 2025
Regarding Longo service department, the process to book appointments and get a loaner was efficient. The actual fixing of my car was not. I’ve had the same issue with the car since it was on warranty, st appointments and get a loaner was efficient. The actual fixing of my car was not. I’ve had the same issue with the car since it was on warranty, stereo turns off and screen turned purple then black. They could not figure out the problem until recently when my screen went complete black and had an error message. Problem? It was the stereo unit. Rep was already quoting over $4k even before they looked at the car. It ended up being $4.8k. I didn’t feel I needed to pay this since I did my part and took it while on warranty. Rep called Lexus Corp and he let me know they would only cover 50% of the cost, I guess I should be grateful right? I’d be paying at least $2.5k. The process of getting this fixed didn’t seem orthodox but I was told Lexus no longer produces the part needed, only refurbished is available from third party. I later took my car to mechanic who is Lexus trained and has his own shop. It was the exact same process and it cost me $1.18k. Longo was my go to place but I was disappointed that it took from 2016 until now to let me know what the real problem was and that the Lexus Corp would not own it and just fix my car. Times are tough and the fact that the job cost thousands less with someone else is ridiculous. The radio unit comes off in less than 5 minutes, I witnessed it myself. It’s going to take a couple of days more with my current mechanic but I’m saving $3.7k with him. The math doesn’t make sense to me. I’ve been quoted less for bigger jobs at Longo. Pricing seems arbitrary to me. Also, my wife needs a new car. Prior to us leaving the Lexus service area we walk over to the sales floor. There were at least 5 sales reps on the floor. We had our toddler with us as well and clearly visible to them. We were opening floor models and taking a look. None of the men there bothered to assist us. We just left, guess sales must be going great. More
by Rmont
Employees Worked With
Edgar Anzaldo
May 21, 2025
We are returning customers. This was the second time we’ve purchased a vehicle at Longo Lexus. Jerry was very helpful in helping us find the vehicle that we wanted. Great ser This was the second time we’ve purchased a vehicle at Longo Lexus. Jerry was very helpful in helping us find the vehicle that we wanted. Great services. More
by Yan
Employees Worked With
Jerry Wu
May 20, 2025
We feel Longo Lexus is the best dealership around. This is the 2nd time we have purchased a vehicle at Longo. Everyone was very helpful. This is the 2nd time we have purchased a vehicle at Longo. Everyone was very helpful. More
by Suzanne Mendoza
Employees Worked With
Jose Mendoza, Christopher Tenorio
May 20, 2025
Came here for a 5 point inspection and was treated with friendly courtesy during my visit. Technician was able to provide answers to my questions and options. Provided service beyond my expectations. Would friendly courtesy during my visit. Technician was able to provide answers to my questions and options. Provided service beyond my expectations. Would definitely recommend others to come here for their cars needs. More
by Jacqrod
Employees Worked With
Rene Reynoso , Michael Chico
May 20, 2025
Longo Lexus gets high marks from me. From the minute I arrived, David, took the time and listened to the car problem I was most concerned about, even listening for the noise, himself. He From the minute I arrived, David, took the time and listened to the car problem I was most concerned about, even listening for the noise, himself. He went above and beyond, I felt, to help me. More
by Cherolyn8500
Employees Worked With
David Parada
May 19, 2025
The best dealership I have dealt with. Very professional employees that go the extra mile to service their customers! I would recommend them to any car owner! Very professional employees that go the extra mile to service their customers! I would recommend them to any car owner! More
by gprewitt
Employees Worked With
Man Wong
May 18, 2025
Shoutout to Dennis for going above and beyond every step of the way. He took the time to really understand what I was looking for, answered every question with patience and clarity, and made the whole proce of the way. He took the time to really understand what I was looking for, answered every question with patience and clarity, and made the whole process feel smooth and stress-free. He was honest, knowledgeable, and genuinely cared about getting me into the right car — not just making a sale. Whether it was the test drive, the financing options, or the final delivery, he stayed on top of every detail. I never felt rushed or uncertain. He even followed up after the sale to make sure everything was perfect. Thank you, Dennis!! More
by Karena
Employees Worked With
Dennis Lo
