Lorenzo Buick GMC - Service Center

Poorly managed dealer. Went to them because they were the closest service dealer to me. Never again. No loaner service on weekends. Vehicle issues happen any day of the wee Went to them because they were the closest service dealer to me. Never again. No loaner service on weekends. Vehicle issues happen any day of the week. Once I left the car, they could not give a date of when they would even try to diagnose the issue. They called me to go get a loaner vehicle and instead they told me to leave and have my vehicle towed to the dealer I bought it at. Because they only have 1 tech for all types of vehicle. Even if true then why even accept new broken down brand new vehicles. And still did not give me a loaner. Last time I checked I bought a GMC vehicle not a Lorenzo or other dealer name vehicle. More

Exelente el servicio muy profesional la atención del muchacho que me recibió me ayudó en todo lo que la pregunte muchacho que me recibió me ayudó en todo lo que la pregunte More

La experiencia fue excelente . El trato fue amable y profesional . Reynaldo fue la persona que me atendió y me sentí muy bien atendida . Lo recomiendo 100 x ciento El trato fue amable y profesional . Reynaldo fue la persona que me atendió y me sentí muy bien atendida . Lo recomiendo 100 x ciento More

La atención la rapidez y la profesionalidad en el dealer y en especial con el vendedor Carlos Valino siempre es especial y en especial con el vendedor Carlos Valino siempre es especial More

Tire rotation charged and not done. Need another repair and they cant secure loaner. v Need another repair and they cant secure loaner. v More

Professional team , the waiting area not have Internet . So the waiting time becomes unbearable. fast and god service with the mechanic . So the waiting time becomes unbearable. fast and god service with the mechanic . More

I was simply amazed for a young man like Adam Lopez to have handled my car service needs in such a responsible and timely manner. I saw this guy running up and down and without showing a big issue and bei have handled my car service needs in such a responsible and timely manner. I saw this guy running up and down and without showing a big issue and being capable of managing clients request quietly and efficiently. I believe Adam is a great asset to GM for client services and believe a lot more... Thank you, GM, thanks Adam, you've both been of great recognition to me and will be highly recommended!... Orlando Jordan More

Quick and good service. Explanation of what was needed to the car and price. Easy in and out. Explanation of what was needed to the car and price. Easy in and out. More

The service team was very knowable and polite. Service was quick and wait time was comfortable . Service was quick and wait time was comfortable . More

By far the worst service center I've visited. No regard for customers time. Completely dissatisfied with the overall experience. A simple task like programing a FOB key turned to a nightmare and No regard for customers time. Completely dissatisfied with the overall experience. A simple task like programing a FOB key turned to a nightmare and waisted 2 complete days for nothing. On another occasion it took 6 days to do a 4 hour job (warranty), furthermore when I asked for the paperwork of the job performed (something in the exhaust) I was told that since it was warranty I was not going to receive any documentation whatsoever. Now I have doubts if the work was even done... This is the typical shark-type outlet with no respect for customer service, none. More