Los Angeles Chrysler Dodge Jeep Ram

I have bought several cars in my life, and this was the WORST experience I have ever had. They delayed my car delivery and never answered my calls after I had sent them my cashier's check. The manager los WORST experience I have ever had. They delayed my car delivery and never answered my calls after I had sent them my cashier's check. The manager lost my contract and refused to let me take my car out of the shop. DON'T BUY FROM THEM! Mike Lee and his staff are unorganized, unqualified and have no concern for their customers. I watched customers wait while these people left for smoke breaks, and dinners. In the middle of my deal, mike told me he had "important business to attend to" and I caught him sitting in his office, feet up, eating his dinner. I can't stress enough not to buy from them. This dealership will shut down if they keep this up. There are plenty of other dealerships in the area that sell the same cars - go to them instead. You will be much much happier. More

3-weeks after I brought my Fiat 500C I start having electrocal problems and stalling all kinds of lights flashing on and in dash board. When I went back they were rude nasty told me I need to get a ren electrocal problems and stalling all kinds of lights flashing on and in dash board. When I went back they were rude nasty told me I need to get a rental (Bad customer service) I haven't made my 1st payment already having car problems. Is this why Fiat left the USA ? More

It was a pleasure from beginning to end and I love the new Fiat 500 POP which I leased. Everyone was friendly, informative and on time. They made sure I got just what I wanted and what I needed. new Fiat 500 POP which I leased. Everyone was friendly, informative and on time. They made sure I got just what I wanted and what I needed. More

I was so comfortable and excited to buy my GUcci Fiat and everyone there made it even easier and thrilling for me. I am very fortunate to have had one of the best experiences purchasing something and that is everyone there made it even easier and thrilling for me. I am very fortunate to have had one of the best experiences purchasing something and that is why I'm taking the time to write this review ;) More

I love my new Fiat. However the purchase experience has been a total nightmare, and did not end the day I bought the car. I feel that was taken advantage of many times through the process, and still I fee been a total nightmare, and did not end the day I bought the car. I feel that was taken advantage of many times through the process, and still I feel that I am constantly being "fooled" about what I am getting. It is exhausting to constantly calculate the deal I was/am "truly" getting! The financing was so complicated that I ended up with a totally awful deal. Here is what happened... Once Michael (sales guy) and I agreed on monthly payment I would be willing to pay, I got into the financing room and that price went up. Despite my insistence that that was absolutely my bottom line with taxes, registration, everything-- all in. In order to bring the price back down to the agreed upon payment I was told they would have to remove the warranty which comes standard. I didn't think this was even possible. No warranty on a car that is brand new on the American market? I would NEVER agree to that!!! The financing guy (Louie) tells me that in order to compensate for the money which they are losing on my deal, they need to show some margin gains. So if I purchase an extended warranty they can let me have the car at the agreed upon amount and I can cancel the warranty within 60 days and I get my money back -- I can put the warranty on my credit card and be fully refunded. And if I cancel the extended warranty the manufacturer's warranty will still be in effect. I know this all sounds insane, and I agreed, so that's why I got this all in writing from Louie (which I still have). However when I went to cancel the pricey extended warranty I was not credited my money back at all!! Instead I was told that Louie mysteriously structured the deal incorrectly and my money would be credited to the lease lien holder and therefore would be reimbursed at backend of my lease agreement-- in nearly three years!!!! This means that not only would I need to find a way to pay off the $1300 now sitting on my credit card accruing interest at an exorbitant interest rate-- but I have also given the Motor Village $1300 to invest for 3 years until they pay me/my lease back. $1300 reimbursed to me in 3 years is much less than $1300 reimbursed to me today. Throughout the process of trying to get my extended warranty money back Rhett (the GM) and about 5 different people came in and out trying to give me different deals ranging from trading in my car for a new car (which would require an entirely NEW set complicated terms and would also require me to get another car, which I just bought my car a month ago!) to a financing agreement on my current car. All because Louie and Michael created some shady deal and structured the agreement incorrectly. I felt very taken advantage of and worry that others who aren't so financially savvy will be much worse off dealing with these folks! Please beware of their very complicated deals which seem like a good bargain on the surface but are very shady once you do some digging! More

Really nice guy and wonderful services. Motor Village LA is the place make guests feel at home. I bought a jeep wrangler and they take care of everything so quick, I feel satisfy :) is the place make guests feel at home. I bought a jeep wrangler and they take care of everything so quick, I feel satisfy :) More

My recent Fiat purchase was highly satisfying. The Fiat team was efficient and helpful. I went in to trade in my car and left with "mission accomplished" attitude. I want to thank you guys for an excellen team was efficient and helpful. I went in to trade in my car and left with "mission accomplished" attitude. I want to thank you guys for an excellent customer service, quick fix and overall help with getting me a new car. Galina S. Los Angeles More

I just spent the last two days working with a fantastic sale person, Dee Dee Joshua. She went out of her way to make my experience fantastic. Never pushy, very knowledgeable about the vehicles. Spent a gre sale person, Dee Dee Joshua. She went out of her way to make my experience fantastic. Never pushy, very knowledgeable about the vehicles. Spent a great deal of time with me and even understood when i had other cars to look at. After experiencing numerous awful dealer (and the number one in all time "suck fest" Universal Nissan) I highly recommend both Dee Dee and Motor Village. Regards Mr. Morgan Margolis PS The rest of her team was outstanding as well, Ali, Bobby and Louis. More

Overall great experience working with Sunny. The car that I was originally interested in was detailed and ready to be shown BUT I decided to go with another car. Final transaction took longer than anti that I was originally interested in was detailed and ready to be shown BUT I decided to go with another car. Final transaction took longer than anticipated BUT they were dealing with my situation and thankfully it all worked out. More

If your are searching a Good Car and also you are a 1st Time Buyer, Michael Passage is the man at Motor Village LA. He not only helps you to sale a car, he gives an excellent service and assistance for Time Buyer, Michael Passage is the man at Motor Village LA. He not only helps you to sale a car, he gives an excellent service and assistance for new customers like me; to solve this kind of delays and problems for new buyers. My best recomendation to visit Motor Village LA and find the correct car with the assistance of a great crew and if Michael helps you, much better. Jose Toledo Riverside More