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Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.5
618 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 618 reviews

May 04, 2025

I needed my brakes checked out and an oil change. I got what I paid for in a timely manner. Good pricing and a 10% military discount. Not much more you can ask for. More

by evanpaskow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Lost Pines Toyota responded

Thank you for your review! We're glad to hear you received timely service, fair pricing, and were able to take advantage of our military discount — we truly appreciate your service. It's great to know we met your expectations, and we look forward to helping you again next time!

May 01, 2025

Although the service department was short handed, the two people that I dealt with made me feel as if I was the most important customer there. The young lady who greeted me had a welcoming smile and directe More

by kathy_seale
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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May 01, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words, Kathy! Even when we're short staffed, we always strive to make every customer feel valued, and we're thrilled to hear that both our team members — especially Cameron and the young lady who greeted you — made a positive impression. We'll be sure to share your feedback with them! They truly are assets on our team, and we're grateful you took the time to recognize their efforts. We look forward to seeing you again soon!

May 01, 2025

On 26 April 2025, Saturday morning at 8 AM, my wife arrived in her 2022 Toyota RAV4 LS, at her scheduled appointment time at Lost Pines Toyota (Service Dept.) here in Bastrop, TX. Her windshield washer More

by RON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cam Caldwell
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May 02, 2025 -

Lost Pines Toyota responded

Thank you for taking the time to share your experience. We understand your concern regarding the cost of the recent service visit for your wife's Toyota RAV4, and we sincerely apologize if the charges or scope of the work were not made entirely clear at the time. While labor and parts costs can vary depending on the complexity of the repair and the parts involved, we always strive to provide transparent estimates and detailed explanations prior to completing any work. If something about this experience felt out of line or confusing, we absolutely want to make it right. We’d appreciate the opportunity to review the service details with you directly. Please feel free to contact our Service Manager at (512) 303-1200 so we can discuss this further and ensure your concerns are fully addressed. Thank you again for your feedback—it helps us improve.

April 28, 2025

Good job overall just missed on 1 part that caused some delay in finishing up on time. More

by home
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherri Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Lost Pines Toyota responded

Thank you for your review and for recognizing the areas we did well, like the quick check-in and check-out. We’re sorry, though, for the oversight with the cabin filter and the confusion regarding your extended warranty—it clearly caused a delay and didn’t meet the standard we aim for. We truly appreciate your patience and feedback, and we’ll use this to help improve our process moving forward. If there’s anything else we can do to follow up, please don’t hesitate to reach out to us directly at (512) 303-1200.

April 25, 2025

Quick service except they added a service that me or my wife didn’t request. So make sure they don’t add services to your bill!! More

by Michael Padilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Murry
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Apr 25, 2025 -

Lost Pines Toyota responded

Thank you for your feedback. We're glad to hear the service was quick, but we’re sorry to learn there was a service added that you didn’t request. That’s definitely not the experience we want for our customers. We appreciate you bringing this to our attention, and we’ll be reviewing this with our team to ensure it doesn’t happen again. If you have any questions or would like to discuss it further, feel free to give us a call or stop by! Thank you again for choosing Lost Pines Toyota. We hope to serve you better on your next visit.

April 20, 2025

They always do a great and efficient job. I trust what they say. The personnel are always friendly. More

by tjpure101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Lost Pines Toyota responded

Thank you so much for the kind words and trust! We're happy to hear that our team consistently provides great, efficient service and that you feel taken care of. We truly appreciate your support and look forward to seeing you next time!

April 10, 2025

I have been a Toyota owner for many years now and I love my tundra. I have had all maintenance done by lost pines and they are on top of it. Thanks lost pines More

by darelbaucum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words and for being a loyal Toyota and Lost Pines customer! We’re thrilled to hear how much you love your Tundra and that our team has been able to keep it running smoothly over the years. Your trust means the world to us, and we look forward to continuing to take great care of you and your vehicle. Thanks again for the awesome shoutout!

April 05, 2025

Thid has been the worst experience i’ve had. I’ve taken my car to be serviced at lost pines 2x already but the most recent one topped it off. My advisor was not only a bit rude but towards the e More

by marielossarmiento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddy Cooke
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had during your recent visit. We understand how frustrating it can be when your expectations are not met, and we're truly sorry to hear about the issues you encountered with our service department. Please know that we take your concerns seriously. Our goal is always to provide excellent customer service, and we are disappointed that we did not meet that standard during your visit. We will be addressing the behavior of your advisor to ensure this type of situation does not occur again. We also apologize for the oversight with the paperwork and flag on your car, and we're grateful that you brought it to our attention. We value your business and would love the opportunity to make things right. If you're open to it, please feel free to reach out to marketing@lostpinestoyota.com, so we can discuss your experience further and ensure your next visit is a much better one. Thank you again for your feedback.

April 03, 2025

My recent visit to Lost Pines Toyota went very well. Mr. Cooke - the Service Director, took care of me and made sure his staff took care of me. He was very friendly and helpful. Also a part of this g More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Murry and Beau Patania - both 5 stars
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Apr 03, 2025 -

Lost Pines Toyota responded

Thank you for sharing your positive experience! We're thrilled to hear that Eddy and Brian, provided you with friendly and attentive service. It's also heartwarming to know that Beau, who sold you your truck, took the time to greet you personally.​ Your feedback reflects the dedication of our team to make every customer feel welcome and valued. We appreciate your kind words and look forward to serving you again in the future.​

March 29, 2025

Great Service, With The New Car Thanks Quince, Paul, Jimmy & Kaylnn. Thank You. Blessings Everyone. More

by Jnlkirkham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylnn Tinner
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Mar 31, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. It was our pleasure to help you, and we’ll be sure to pass along your thanks to Quince, Paul, Jimmy, and Kaylynn. Wishing you many happy drives in your new car—blessings to you as well!

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