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Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.5
631 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 631 reviews

August 17, 2025

They are always friendly and get the job done in a timely manner. Glad for the appointments . More

by Epk1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elye Martinez
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Aug 18, 2025 -

Lost Pines Toyota responded

Thank you for your kind words! We’re glad to hear our team’s friendliness and timely service made your visit a great one. We appreciate you choosing Lost Pines Toyota and look forward to seeing you at your next appointment!

August 12, 2025

This dealership has always been reliable in the service needs of all my toyota vehicles More

by violet2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2025 -

Lost Pines Toyota responded

Thank you for trusting us with your Toyotas! We’re glad to hear we’ve consistently met your service needs and look forward to continuing to provide reliable care for your vehicles.

August 12, 2025

Lost pines is detail oriented, courteous and professional at all departments The service department is knowledgeable, friendly and efficient with my needs. More

by roygarza10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie
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Aug 12, 2025 -

Lost Pines Toyota responded

Thank you for your kind words! We’re delighted to hear that our team across all departments, especially in service, has been courteous, knowledgeable, and efficient. We appreciate your trust and look forward to serving you again!

August 04, 2025

I've visited the service center a few times now since leasing my car from Lost Pines and I have been so disappointed in their customer service and communication. I've left a review previously and have ye More

by glopez824
Recommend Dealer
No
Employees Worked With
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Lost Pines Toyota responded

Thank you for sharing your honest feedback. We're sorry to hear that your previous experiences didn’t meet expectations, and we truly appreciate you giving us another chance. We'll be sure to pass along your kind words to Quince — we're glad he could provide the support you deserved. Your voice matters, and we hope to continue improving for guests like you.

August 03, 2025

Prompt, courteous and reliable, which is always a plus. Will be scheduling my next appointment there as well More

by Wanda thurman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Lost Pines Toyota responded

Thank you for the great feedback, Wanda! We're so glad to hear you had a prompt and courteous experience. We look forward to seeing you again at your next appointment!

July 02, 2025

My car was dropped off at 8 am for a scheduled appointment time for a recall. Never once was i called or my mother who dropped it off. We called multiple times to only never have our calls return More

by Ruthlang2004Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thynthia Feliciano
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Jul 02, 2025 -

Lost Pines Toyota responded

We're very sorry to hear about your recent experience, and we truly appreciate you bringing this to our attention. Communication is a critical part of providing quality service, and it’s clear that we fell short in keeping you and your mother informed throughout the process. It’s unacceptable that your calls weren’t returned and that you were left without clarity regarding your recall appointment or the status of your vehicle. That’s not the level of care or professionalism we aim to provide, and we understand your frustration. We would really like the opportunity to make this right and provide the information you still need. Please reach out to our Service Manager directly at (512) 303-1200, and we’ll make it a priority to follow up with the full details and help restore your confidence in our service department. Thank you again for your feedback—it helps us improve.

June 13, 2025

Thank you service department. See you at my next oil change. I'll start bringing my other Toyota too. More

by tmaldonado8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Elye Martinez
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Jun 13, 2025 -

Lost Pines Toyota responded

Thank you so much for the kind words! We're glad to hear you had a great experience with our service department. We look forward to seeing you at your next oil change—and we’d be honored to take care of your other Toyota as well!

June 11, 2025

My recent visit to the service department was excellent. The process was efficient and organized. Cam was incredibly helpful, keeping me updated as to progress throughout the process. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam Caldwell
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Jun 11, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that your visit to our service department was excellent. Efficiency and clear communication are top priorities for us, and we're glad Cam was able to keep you well-informed throughout your visit. We’ll be sure to pass along your feedback to him. We appreciate your support and look forward to seeing you again at Lost Pines Toyota!

June 11, 2025

Toyota service has always been very good. We were early but they did start right away. The text messages are a nice way to keep in touch as they did an oil change, tire rotation and inspect More

by dorothymatheson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He told me his name but I do not remember it. Very nice young man. Talked with my husband about military servic.
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Jun 11, 2025 -

Lost Pines Toyota responded

Thank you for your continued trust in Lost Pines Toyota! We're glad to hear that our team got you started early and kept you updated throughout your service visit. It's great to know the oil change, tire rotation, and inspection went smoothly and that your vehicle is ready for the road ahead. We appreciate your kind words and look forward to seeing you next time!

May 24, 2025

sold me 2014 tacoma that had accident that's not show on record/ carfax. He ghosted me after the sale immediately. don't recommend working with lost pines toyota. More

by thevalverde
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Layfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Lost Pines Toyota responded

Thank you for your feedback. We're very sorry to hear about your experience. At Lost Pines Toyota, we take customer concerns seriously and strive to be transparent in every transaction. Please know that we rely on third-party reports like Carfax to provide vehicle history, but they aren’t always complete or up to date. We understand how frustrating this must be, and we’d like the opportunity to make things right or at least address the situation directly with you. Please reach out to our management team at (512) 303-1200 so we can discuss your concerns further. We want to ensure every customer feels heard and treated fairly.

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