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Lost Pines Toyota
Bastrop, TX
637 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in.
In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come.
Serving Central Texas And Austin Drivers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 637 reviews
September 11, 2025
So Much Better Visit This Time. .. Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊 .. Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊 More
by Helmsfly
September 06, 2025
The service tech was very helpful in making sure what I wanted and needed for service. Have always been happy with the service they give. I like that they keep you informed via email and text. wanted and needed for service. Have always been happy with the service they give. I like that they keep you informed via email and text. More
by donaldacrouch
Employees Worked With
September 06, 2025
They do a great job but the wait time is ridiculously long. Everyone is nice and welcoming long. Everyone is nice and welcoming More
by S.koslan2014
Employees Worked With
August 31, 2025
The "appointment only" service department is not a customer friendly policy. However, upon my arrival with a bad Toyota battery, without an appointment, the on duty service representative recognized t customer friendly policy. However, upon my arrival with a bad Toyota battery, without an appointment, the on duty service representative recognized the urgency and quickly responded to my needs. She was a super knowledgeable professional. However, there was an unusual amount of time spent by the technician to simply replace a battery. Again, I understand the demands of a population growth on businesses but the "appointment policy will never be a customer friendly policy and will lose Lost Pines Toyota some business that they otherwise would have gotten by accepting drive in's. More
by mboppresley
Employees Worked With
Service Department Trainee
August 28, 2025
Unfortunately if the Dealership allows there Service Department to drive away customers with their POOR customer service, I can't continue to recommend them. I currently lease a 2023 Tacoma, the 5th Department to drive away customers with their POOR customer service, I can't continue to recommend them. I currently lease a 2023 Tacoma, the 5th one I've leased from them. I scheduled an appointment with Tia on August 19th for service on August 28th at 9 am. Upon arrival today was told I didn't have an appointment. I called my sales person and he helped clear this up. The truck was in for a gauge cluster replacement, regular maintenance and to have a rim repaired that one of Lost Pines Techs damaged 2 visits ago. The truck was taking in but sat for 7 HOURS without ANYTHING being done to it. So I have waisted 2 hours of drive time and 7 HOURS of my personal time only to have Lost Pines do NOTHING to my Tacoma. I have called the GM about this and will be waiting to see if ANYTHING at all is done to correct this terrible Service Department. More
by justjamestx
Employees Worked With
Other Employees :
Eddy, Tia, Annie, Endrique in service all need better training
August 28, 2025
Purchased my 2024 4-Runner at Lost Pines and have been to the Service dept for the 6 month and 12 month Toyota Care visits. Very quick and basic maintenance for a new vehicle. Both visits were quick, waited the Service dept for the 6 month and 12 month Toyota Care visits. Very quick and basic maintenance for a new vehicle. Both visits were quick, waited at the dealership. More
by Mark
Employees Worked With
August 12, 2025
This dealership has always been reliable in the service needs of all my toyota vehicles needs of all my toyota vehicles More
by violet2013
August 12, 2025
Lost pines is detail oriented, courteous and professional at all departments The service department is knowledgeable, friendly and efficient with my needs. at all departments The service department is knowledgeable, friendly and efficient with my needs. More
by roygarza10
August 04, 2025
I've visited the service center a few times now since leasing my car from Lost Pines and I have been so disappointed in their customer service and communication. I've left a review previously and have ye leasing my car from Lost Pines and I have been so disappointed in their customer service and communication. I've left a review previously and have yet to have anyone reach out regarding my experiences. Thank you to Quince for hearing a customer out and supporting, it truly was appreciated! More
by glopez824
Employees Worked With
