Lost Pines Toyota - Service Center

So Much Better Visit This Time. .. Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊 .. Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊 More

The service tech was very helpful in making sure what I wanted and needed for service. Have always been happy with the service they give. I like that they keep you informed via email and text. wanted and needed for service. Have always been happy with the service they give. I like that they keep you informed via email and text. More

They do a great job but the wait time is ridiculously long. Everyone is nice and welcoming long. Everyone is nice and welcoming More

The "appointment only" service department is not a customer friendly policy. However, upon my arrival with a bad Toyota battery, without an appointment, the on duty service representative recognized t customer friendly policy. However, upon my arrival with a bad Toyota battery, without an appointment, the on duty service representative recognized the urgency and quickly responded to my needs. She was a super knowledgeable professional. However, there was an unusual amount of time spent by the technician to simply replace a battery. Again, I understand the demands of a population growth on businesses but the "appointment policy will never be a customer friendly policy and will lose Lost Pines Toyota some business that they otherwise would have gotten by accepting drive in's. More

Unfortunately if the Dealership allows there Service Department to drive away customers with their POOR customer service, I can't continue to recommend them. I currently lease a 2023 Tacoma, the 5th Department to drive away customers with their POOR customer service, I can't continue to recommend them. I currently lease a 2023 Tacoma, the 5th one I've leased from them. I scheduled an appointment with Tia on August 19th for service on August 28th at 9 am. Upon arrival today was told I didn't have an appointment. I called my sales person and he helped clear this up. The truck was in for a gauge cluster replacement, regular maintenance and to have a rim repaired that one of Lost Pines Techs damaged 2 visits ago. The truck was taking in but sat for 7 HOURS without ANYTHING being done to it. So I have waisted 2 hours of drive time and 7 HOURS of my personal time only to have Lost Pines do NOTHING to my Tacoma. I have called the GM about this and will be waiting to see if ANYTHING at all is done to correct this terrible Service Department. More

Purchased my 2024 4-Runner at Lost Pines and have been to the Service dept for the 6 month and 12 month Toyota Care visits. Very quick and basic maintenance for a new vehicle. Both visits were quick, waited the Service dept for the 6 month and 12 month Toyota Care visits. Very quick and basic maintenance for a new vehicle. Both visits were quick, waited at the dealership. More

They are always friendly and get the job done in a timely manner. Glad for the appointments . manner. Glad for the appointments . More

This dealership has always been reliable in the service needs of all my toyota vehicles needs of all my toyota vehicles More

Lost pines is detail oriented, courteous and professional at all departments The service department is knowledgeable, friendly and efficient with my needs. at all departments The service department is knowledgeable, friendly and efficient with my needs. More

Prompt, courteous and reliable, which is always a plus. Will be scheduling my next appointment there as well Will be scheduling my next appointment there as well More