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Lou Bachrodt Auto Mall

Rockford, IL

Overview
Employees
Reviews
4.3
2,241 Reviews
Since opening our doors, Lou Bachrodt Chevrolet has stayed true to our commitment to providing quality products and services to all of our customers. Conveniently located in Rockford, IL., we help customers from Janesville to the suburbs and everywhere in between. We'll do our best to ensure our showroom hosts a variety of cars, trucks, minivans, and SUVs in many different shapes, sizes, and prices. We not only have an amazing selection of brand-new cars but an impressive selection of pre-owned vehicles that are just as fantastic. Here at Lou Bachrodt Chevrolet, we pride ourselves on being one of the best Chevy dealers in Illinois!
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7070 CHERRYVALE N BLVD

Rockford, IL

61112

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Showing 2,241 reviews

March 23, 2026

We are definitely satisfied with the customer service and great deals they have !thank you! More

by ladriana1985
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 20, 2026

The service advisor was knowledgeable and helped with a recall that I wasn’t aware of. Friendly and service was quick. More

by bstaley4654
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Mar 20, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review! We’re glad to hear your service advisor was knowledgeable and able to catch that recall for you. It’s great to know everything was handled quickly and in a friendly manner. We appreciate you choosing us and look forward to helping you again. Chris Miranda, Service Director chris.miranda@bachrodt.com

March 14, 2026

They were very helpful, and kind explained everything so I could understand did a great job More

by leapoffaith826
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Luy, Mike, and Phil
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Mar 18, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear our team was helpful and took the time to explain everything clearly. We appreciate you choosing us and look forward to helping you again in the future. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 12, 2026

Fixed my truck while supplying me with a loaner. Did a great job and were very professional. More

by JOHNGAINES10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barb Madisen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herman robles
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Mar 18, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad we could get your truck taken care of and provide a loaner to keep you on the road. We appreciate your kind words about our team and look forward to helping you again in the future. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 28, 2026

Adam is right there to great you and gets things done for you. He's very polite and friendly. Would be glad to do business with him again. More

by CJJONES232000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear Adam took great care of you and made the experience a positive one. We appreciate your kind words and look forward to helping you again in the future. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 18, 2026

Everyone there I dealt with is knowledgable and seem honest. They were fast and had great suggestions based on what I was looking for. More

by nckhoffman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Ferrille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill in finance
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Feb 19, 2026 -

Lou Bachrodt Auto Mall responded

We really appreciate that, thank you! I’m glad the team came across as knowledgeable and honest. We always try to keep things straightforward and make solid recommendations based on what you’re actually looking for. Thanks again for the support. We’re here anytime you need us! Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

Mar 18, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear our team was knowledgeable, honest, and able to help guide you in the right direction. It’s great to know everything was handled quickly as well. We appreciate you choosing us and look forward to helping you again. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

January 24, 2026

My service advisor did a great job explaining the services and keeping me informed. My only issue is that an oil change and tire rotation should not have taken an hour and a half to complete. More

by exjarhead3
Recommend Dealer
Yes
Employees Worked With
Josh Way
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Feb 19, 2026 -

Lou Bachrodt Auto Mall responded

Thank you, I really appreciate you saying that about your service advisor. Keeping you informed and explaining everything clearly is important to us. I do understand your frustration on the timing. An hour and a half for an oil change and tire rotation can feel longer than expected, especially with an appointment. Some days get backed up depending on workload, but that doesn’t change how it feels on your end. I appreciate the honest feedback and we’ll keep working on improving our turnaround times. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com

January 20, 2026

I like the way the young lady that took care of me got straight to the point about my car , what it neededhow they would take care of it. She was very polite.. I love the service. More

by lindatripp7
Recommend Dealer
Yes
Employees Worked With
No one
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January 15, 2026

They were rude and unprofessional. Treated us like they’d rather be doing something else instead of having to sell a car. I showed them the offer in writing for my vehicle (it was abou More

by Chris K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None of these people
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January 12, 2026

I brought it in due to no heat inside the car. $1700.00 later and still no heat. I’m going to check a few things then I’ll probably need to take it back. I brought my car in for service. More

by marlincoy
Recommend Dealer
Yes
Employees Worked With
Gretchen / service
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