Lou Fusz Subaru St. Peters

Always top notch! Went in for scheduled maintenance. Landon greeted me fast (as always). Matt was incredibly helpful and accomodating. Spoke with Andrea and Rich (ho Went in for scheduled maintenance. Landon greeted me fast (as always). Matt was incredibly helpful and accomodating. Spoke with Andrea and Rich (hopefully looking at an Ascent soon!!). Though I didn't speak to Liz this time, she is ALWAYS helpful. The team here is always friendly and welcoming and I have continue to use them since 2009 (I moved in 2010 and still drive 30 miles to use them). As soon as the Ascent hits the market I will be looking for even more great service from this team! Kudos! More

Poor quality of service I was a loyal customer with this dealership for over 5 years. It was the only place I ever took my car for service. This will never happen again. In t I was a loyal customer with this dealership for over 5 years. It was the only place I ever took my car for service. This will never happen again. In the past ten months I took my car in for a check engine light 3 different times. Every time I was told it was fixed, but 2 weeks later it would come back on. Each time I had them make the recommended repairs even when they didn't relate to the check engine light. I spent over $3k to have all the "recommended" repairs and each time I got the car back, something was wrong. On my last visit, I got my car back and it was not driving correctly from the moment I drove it off the lot. When I took it back in, I was told that I would have to spend another $1k to get it fixed. THEY GAVE IT BACK TO ME BROKEN AND EXPECTED ME TO PAY AGAIN. On top of this, my original problem was never taken care of. When I brought this to their attention, they offered me a $100 discount. All the money I spent there over the past 5 years and this is what they offer me. I asked for a manager to call me and he flat out refused. Customer service and loyalty obviously take a back seat to egos at this place. My problem was only addressed when I talked to Mark ( the used car sales manager) and asked him for help. It's ridiculous that someone from another department had to get involved to get something corrected. I will never go to this dealership again. They make it obvious that customer loyalty means nothing to them. Your business will not be appreciated by this establishment. Don't bother wasting your time here unless you are working with Mark Williamson. He is the only employee I worked with that actually showed he cares about the customer. Mick (service manager) is a joke and will keep passing problems off to the mechanics instead of doing his job. It's really disappointing to be treated like this from a place I enjoyed doing business with for so long. More

Not honoring agreed to TrueCar price We used TrueCar and were told on the phone they would honor the TrueCar price, and when we went to the dealer they would not honor what the Internet s We used TrueCar and were told on the phone they would honor the TrueCar price, and when we went to the dealer they would not honor what the Internet sales person had agreed to, and stated it would be $1000 more. I would not utilize this dealer as it was a total bait and switch. More

2013 Subaru Purchase What a horrible experience. NO POST SALE SERVICE. ISSUES: 1. Out the door with a promise to have a second key shipped to me (even exchanged e-mails What a horrible experience. NO POST SALE SERVICE. ISSUES: 1. Out the door with a promise to have a second key shipped to me (even exchanged e-mails about type). 2. First night time drive noticed headlight out. Scheduled a fix still no key. Second light goes out and electronic doors go out (this is all within the first month. 3. Given service managers phone #. I called left a voicemail, waited a week, called, left another voicemail, waited another week -- NO CALLBACK. They told me how tough the preowned inspection was and I've had 2 headlight out and the electronic locks? No wonder they don't call you back. More

Purchase & Service Both our buying experience & service appointments were among the best we have ever dealt with in our years of buying new cars. Our purchase was pressu Both our buying experience & service appointments were among the best we have ever dealt with in our years of buying new cars. Our purchase was pressure free with Randy & follow-up service with Jeff & Kristin was outstanding! More

purchase of Subaru Outback My experience of purchasing a Subaru Outback at Lou Fusz was a great experience. My sales associate was Steve Neely, and l must say I was very please My experience of purchasing a Subaru Outback at Lou Fusz was a great experience. My sales associate was Steve Neely, and l must say I was very pleased with his approach and knowledge about the Subaru vehicles. From my first visit to when I received the keys this week was a nice experience. Although I have only had my vehicle a few days, I love the ride and am anxious to lean all about its features. Thanks Steve More

Buying my 2016 Legacy I bought a 2016 legacy from Hunter Jackson a very pleasant experience .Hunter was very helpful and spent a great deal of time explaining the variou I bought a 2016 legacy from Hunter Jackson a very pleasant experience .Hunter was very helpful and spent a great deal of time explaining the various functions of my new car. I would recommend your dealership and Hunter to all my friends. More

Ripped off and rude service This is the second time I have been mislead and mistreated by this dealership, and I will NEVER do business there again, nor will I refer anyone there This is the second time I have been mislead and mistreated by this dealership, and I will NEVER do business there again, nor will I refer anyone there. I purchased a 'certified' vehicle less than six months ago, and they sold me a car w/dry rotted tires (they are actually dated older than the vehicle), warped rotors, and a bad alternator. I was told this would be taken care of; however, the person helping me no longer works there, and no one there will help me. They actually laughed at me when I said they should be paying for these repairs. The service adviser actually said I made the tires dry rot-- tires dry rot because they're old, not because I drove on them. Two other repair shops said the tires should have been replaced about a year ago, and I haven't even owned the car that long! They refused to repair anything on their dime, and they actually tried saying numerous other things were wrong and needed to be fixed. I took the vehicle to two other places, and they had the same diagnosis as each other, but Lou Fusz is claiming otherwise. They even tried telling me my battery was bad, but I had replaced the battery less than a week ago elsewhere. When I told the service adviser that, he just said "well anyway, you also need...." I even have print outs from the other shops showing the alternator failed, but no one would listen to me. They are suggesting 'cheaper' ways to fix things that are wrong, and these ways are basically just putting a band-aid on a problem that will only get worse as time goes on. They refused to do the warranty work since I wouldn't have the the maintenance work done by them (they claim it was because they couldn't get it to fail, but they wouldn't take my print outs from other shops), because that maintenance work should have been completed before I purchased this vehicle. They lied and took advantage of me, and no manager would come speak to me when I went up in person. I have purchased all of my vehicles from them, and these last two times I was taken advantage of (the time before they sold me a car they claimed was certified, but I later found out it never had been and they bought it back). I guess they're like most dealerships-- they take advantage of young women, and think they can screw people out of thousands. I will also be contacting the BBB and the AG for the state of Missouri due to the scams they are trying to pull. I only hope others read this and take their business elsewhere, b/c all they do is screw people out of their hard earned money and then literally laugh at you when you ask for help and prove all of their 'data' wrong. Now I'm stuck with almost $3,000 in repairs due to more lies from Lou Fusz on a 'certified pre-owned'. NEVER again. I have never felt so belittled by a dealership More