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Louisville Chrysler Jeep Dodge Ram - Service Center

Louisville, KY

2.1
65 Reviews

65 Reviews of Louisville Chrysler Jeep Dodge Ram - Service Center

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April 07, 2021

I had to update my google review because of the service department. I had a scheduled drop off 2 weeks out and when I got there they didn't have a loaner per my request. On top of that they found a vehic More

by cguilford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 08, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Hi, we are sorry to learn that your visit to Louisville Chrysler Dodge Jeep Ram did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (502) 450-9412 and we will do our best to make this better.

Apr 08, 2021 -

cguilford responded

Per your request I called the number and got a recording without a name of someone to talk to.. I hit 0 got the operator.. she tried to transfer me to the service department to talk to Tate.. and shocker it rang and no one answered and then I got a recording that says this number can't be completed as dialed and there was no voicemail. Please provide a number and a name to contact if you really want to get this resolved.

January 27, 2021

Great vehicle service!!! From scheduling to out the door the team was very helpful and efficient. I would recommend them to any Dodge, Ram, Jeep owner. Thanks! More

by jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Tichenor
Jan 28, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Hi Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Louisville Chrysler Dodge Jeep Ram! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Jan 28, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Hi Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Louisville Chrysler Dodge Jeep Ram! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 21, 2021

Having visited other local dealerships in the area, I can tell you from experience the customer care at their service center is at the top of the market. Expertise, very reasonable rates, and highly professi More

by Rbuskirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Conlon
Jan 24, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Thank you so much for your positive comments about Louisville Chrysler Dodge Jeep Ram! If you have any further questions, please don't hesitate to reach out!

August 29, 2020

Top Notch! They have treated me well in the service department I have gotten all my service completed there in a timely manner and they are happy to serve you. More

by dtmellett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Tichenor
Aug 31, 2020 -

Louisville Chrysler Jeep Dodge Ram responded

We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

April 23, 2020

The service here is great the sales people are very knowledgeable of all their products the inventory of those products is excellent you can't go wrong . More

by ijay601951
Recommend Dealer
Yes
Employees Worked With
Dave Evans, Gregory Tichenor
Apr 24, 2020 -

Louisville Chrysler Jeep Dodge Ram responded

Hello, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out! Take care.

March 07, 2020

oil change and tire rotation done in no time first of all if you have taken advantage of the oil and tire rotation package for 110 you need to check into it , service well worth the price. was More

by Pmcop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Lattimer
Mar 09, 2020 -

Louisville Chrysler Jeep Dodge Ram responded

Thank you so much for the positive review! We look forward to your next visit! Take care!

January 02, 2020

Chauncey Lattimer is the BEST! I always ask Chauncey Lattimer when my car needs service. He is honest, trustworthy and friendly. I have been dealing with Chauncey Lattimer for years More

by bob4014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Lattimer
September 29, 2019

Always Wonderful Service Knowledgeable, helpful, kind, quick and courteous are just a few words that come to mind when I think of my most recent experience with the service de More

by dart14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa
Oct 03, 2019 -

Louisville Chrysler Jeep Dodge Ram responded

We're glad to hear our staff took such great care of you! Here at Louisville Chrysler Dodge Jeep Ram we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

August 18, 2019

Oil change Michael was very attentive and kept me informed on the questions I asked. Had a question about my entertainment screen and he informed me of an upcom More

by Jeepvuc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael in service dept
Aug 22, 2019 -

Louisville Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 19, 2019

LCJDR Service Department Service Advisor Tate was excellent with resolving a fuel gage issue with my 2018 Dodge Durango. It wasn't a vehicle malfunction but a user issue. More

by jimis5t6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate
Mar 23, 2019 -

Louisville Chrysler Jeep Dodge Ram responded

Hello there, we're glad you had such a wonderful experience with us. If you have any further questions, please don't hesitate to reach out. Take care.

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