Lovegreen Ford Mercury

I was disgusted with the service from this dealership. For me, it's worth the trip to Machen's in Columbia, rather than being pressured into paying for unwanted service/repairs by Lovegreen Ford. I was For me, it's worth the trip to Machen's in Columbia, rather than being pressured into paying for unwanted service/repairs by Lovegreen Ford. I was on a budget and requested a $69.95 diagnostic service of my vehicle that was having some problems. I made sure to tell George (service tech.) to call me for prior approval before any repairs were made. Well, I drove by later in the afternoon and saw my vehicle setting outside (in a different location than where I parked it the night before) so I assumed the testing to be done and thought I would stop in and see what the verdict was. To my suprise they had went ahead and replaced a sensor on my vehicle without even calling me and expected me to pay $240 (which was difficult for me to scrape up). I went ahead and paid for the repairs because I would have been embarassed and felt like an a$$ to make the mechanic pull my vehicle back into the shop and undo all of his repairs. Well, I ended up calling my father who lives in Kirksville and explained the situation to him and he said they had did the same thing to him in the past and he also just ended up paying the additional price rather than asking to have the additional unwanted parts and service removed from vehicle. After hearing this, I took my vehicle back and requested the sensor be removed and the additional cost be refunded to me. I then went and discussed the issue with service tech, service manager, and the owner Bill Lovegreen. I must admit it was heated on both sides throughout the discussions and the service technician admitted he did not call me and that it was all his fault. Bill Lovegreen claimed that I shouldn't be blaming him for what one of his workers did. I argue that at the end of the day he is responsible for all of the actions of his workers and what effects those actions might have on his business, and to think otherwise is "bad business". I just can't help but wonder how many other people have just went ahead and paid for some part/service that they originally didn't want or ask for at Lovegreen Ford, due to the service department not calling and getting prior repair authorization (which is also "bad business"), and ultimately feeling forced to pay the higher prices due to their vehicle already being repaired and outside of the shop. I would urge extreme caution to anyone thinking about the service department at Lovegreen Ford. More