Loving Honda

Always friendly. Fast service with knowledgeable employees. Tech goes over everything they did and what needs to be done next trip. Fast service with knowledgeable employees. Tech goes over everything they did and what needs to be done next trip. More

The service department is really always very helpful & they take the time to explain things. It makes me feel like a valued customer! they take the time to explain things. It makes me feel like a valued customer! More

I have never had any problems with Loving Honda service department. Everyone is kind, friendly and gets me in and out. I appreciate that they are respectful of my time department. Everyone is kind, friendly and gets me in and out. I appreciate that they are respectful of my time More

I was very pleased with the friendly staff. Mmy car was ready in under an hour! Mmy car was ready in under an hour! More

In time, no long wait times, associates were very kind, nice and knowledgeable about the work I needed to have done nice and knowledgeable about the work I needed to have done More

This was the easiest car-buying experience I’ve ever had. Both Robby Claybrook and everyone else were pleasures to work with. Both Robby Claybrook and everyone else were pleasures to work with. More

The time that was mentioned for the repair took 30 min. less. They were helpful. less. They were helpful. More

They start working on my car by the appointed time, and get the job done right. get the job done right. More

The Service Department at Loving Honda is fantastic. Very professional. My issue is with Honda Corporation. I'll explain. I brought my Ridgeline in because ever since the truck was brand new, the bra Very professional. My issue is with Honda Corporation. I'll explain. I brought my Ridgeline in because ever since the truck was brand new, the brakes have felt "soft" . I was told by Tower Honda in Longview when I took the truck in for it's first oil change that the soft brakes were normal. I've kinda learned to live with it, but lately have noticed a little shuttering when I apply the brakes. I brought it in last week because my warranty period is about to expire and I wanted to get any problems fixed before then. I was told after the techs checked things over that the softness was normal but that the rotors were warped and Honda would not cover this under warranty. I was told that Honda blames the warped rotors on the way I drive the truck, so the warranty won't cover it. That's a load of crap. I've been driving for 45+ years and at least 20 different vehicles over that period and have NEVER had a problem with warped rotors. I personally think that the softness of the brakes has more to do with the rotors warping, because you have to brake harder to get the brakes to engage. It's an insult to blame customers driving habits on an obvious design issue. My wife and I are considering upgrading her CRV to something a little larger and were considering a Pilot, but if the brakes are going to behave like the Ridgeline (since they're built on the same platform) we WILL NOT buy a Pilot. I appreciate Loving Honda's Service Manager working with me on this, but Honda needs to stand behind their product and not blame customers for driving habits or driving through water when the rotors are hot More

Awesome service department! 10/10 would recommend to anyone! Justin was very knowledgeable and helpful through the whole process 10/10 would recommend to anyone! Justin was very knowledgeable and helpful through the whole process More