My Review Of Low Book Sales:
I Purchased a 2009 BMW 328i with approx 42,000 miles on the clock. I got the speech about how LBS didn't sell cars that had been crashed and a bunch of other hooey.
Financing - Hold on to your hat. Rates on the far side of 20%. Yuk. When you get to the Finance Guy, he will tell you that their lender (Which is General Motors Finance [not affiliated with GMAC] and which they own requires a Service Contract. 24 months for 2000 dollars. (Even though my car still had factory warranty left)
The minute I got home, I read the contract. It was NOT required and I cancelled it. They, eventually, credited the $2000.00 back to my account. (Although I got to pay interest on the money while they took their sweet time)
The car had a couple of initial problems and, to their credit, they fixed them w/o a hassle.
Fast forward to January 2013. Car is dead. Wont Start. Take to BMW discover car is STILL under factory warranty. (No Thanks to LBS)
BMW Fixes. Next, the blower motor goes out. BMW fixes. Next. Radio Goes out. BMW Fixes. Next, clunk in drive train. Trans out. Surprise! car had been in an accident and had knocked some shaft loose in the trans which damaged a seal. Trans back in same noise. New rear U-Joint. Less noise but now car vibrates. Back to BMW, new drive line. Noise now comes and goes. Car has now reached 50,000 miles No More BMW warranty. I can A: Pay 3200 for 3 more years of warranty (With a 50 dollar per visit deductible) or get a new car. Acquisition cost for either about the same. I decide to keep the car. The next Tuesday, radio goes on the fritz again. I decide that it is a sign from heaven and trade it in.
The experience sucked because I SHOULD have been told it was in a crash. That devalued the car substantially and I paid a premium for the car to begin with. Translation: I got totally hosed when I traded it in (To the tune of about 8000 dollars, of the which 4000 can be attributed to lost value because of the crash)
I tried on a variety of occasions to speak with Mr. Cash Brown and I got a few terse emails, but he would never come out of his office to visit with me.
Also note. I sent a friend there and they got her a car. She did not put full coverage on the car fast enough for them (It was her first car purchase and they failed to explain that or ask for it) They called her and told her she had to either get the insurance THAT day or they would report the car stolen. She returned the car.
I cannot recommend this dealership to anyone, for any reason at any time.
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