Loyalty Toyota Richmond

Easy to schedule appointment, finish service before estimates time, professional and courteous, text message updates, considered concerns and needs estimates time, professional and courteous, text message updates, considered concerns and needs More

Great customer service. .. if you're looking for a new car, call Carlos Martinez! He was so pleasant, and extremely patient. .. if you're looking for a new car, call Carlos Martinez! He was so pleasant, and extremely patient. More

Paul Taylor was very helpful as was Devin stroud. I'll will have my truck serviced again here. I'll will have my truck serviced again here. More

Brian Johnson has been my go to service advisor and Loyalty Toyota service representative for some ten plus years now. I have wrote letters to Loyalty Toyota Management in the past about his admirable Loyalty Toyota service representative for some ten plus years now. I have wrote letters to Loyalty Toyota Management in the past about his admirable efforts and very conscientious focus to deal with my vehicle maintenance issues. As I said in my past letter (see Johnson file), he is in every way the face of your business to me. You have someone quite special in terms of customer relations. I’m sure you must recognize that. My visit on December 10th 2025 was again a great example of why my wife and I choice Loyalty Toyota as our dealer. We’re loyal because of our experiences with Brian. More

As always my maintenance visit to Loyalty Toyota went smoothly thanks to Stewart Winstead and crew. Always on time and Helpful. Thanks. smoothly thanks to Stewart Winstead and crew. Always on time and Helpful. Thanks. More

Stewart Winstead-Advisor and Corey Blackwell-Technican did an excellent job with respect to servicing my 2009 Highlander that I purchased new from Loyalty Toyota did an excellent job with respect to servicing my 2009 Highlander that I purchased new from Loyalty Toyota More

Mark Cartwright assisted me with my service. He was pleasant and professional. He kept me informed throughout my visit. He was pleasant and professional. He kept me informed throughout my visit. More

Stephen Crutcher was fantastic guiding us through the purchase of our vehicle. His knowledge of the vehicle we were purchasing was outstanding. He left no stones unturned in explaining how every funct purchase of our vehicle. His knowledge of the vehicle we were purchasing was outstanding. He left no stones unturned in explaining how every function of the vehicle worked. Stephen answered every question we asked and we never felt rushed. More

Quality product and quality service. Brian Johnson made me feel relaxed and confident about bringing my vehicle in for service Brian Johnson made me feel relaxed and confident about bringing my vehicle in for service More