Loyalty Toyota Richmond

Nice and clean location and the employees that I met were all very polite people all very polite people More

I had the pleasure dealing with Bailey Romain when I dropped my car off for the Auto Butler treatment. Bailey was very gracious and greeted me by name. I had a small dent on one door of my Highlander. B dropped my car off for the Auto Butler treatment. Bailey was very gracious and greeted me by name. I had a small dent on one door of my Highlander. Bailey said he would get for me the correct color touch up paint. He also was able to have a body shop person look at the dent and give me an estimate to have it taken care of. Bailey made sure I knew what was going on with my car at all stages of the service. I agreed to have the dent fixed. Bailey made sure that my car would be ready for the agreed upon time. I thank Bailey Romain for his helpfulness! More

Great customer service experience , very professional , clean, effecient, fast , reliable. Would recommend to anybody in the area clean, effecient, fast , reliable. Would recommend to anybody in the area More

Bailey Romain was my service advisor. He was professional and expedient with service for my Tacoma. Great Job! Highly recommend Baily Romain and Loyalty Toyota! He was professional and expedient with service for my Tacoma. Great Job! Highly recommend Baily Romain and Loyalty Toyota! More

I had a great buying experience, I feel they really made an effort to give me a good deal. The salesman was knowledgeable and very nice. I will definitely recommend him and this dealer. I like the finance l an effort to give me a good deal. The salesman was knowledgeable and very nice. I will definitely recommend him and this dealer. I like the finance lady too, she gave me and explained different options and I ended up changing my original choice. GREAT DEAL! More

This dealership always goes above and beyond with the service and knowledge of the vehicles they sell. This is my second Toyota that I’ve purchased from them. If you’re looking for your next Toyota I hig service and knowledge of the vehicles they sell. This is my second Toyota that I’ve purchased from them. If you’re looking for your next Toyota I highly recommend this dealership. See Wayne Epps he will take great care of you and your family. More

Loyalty has always been very good to me, from buying my vehicle to maintaining both of my Toyota vehicles vehicle to maintaining both of my Toyota vehicles More

I continue to come back to this dealership because of their quality workmanship and talented service writer customer service. Brittney Trench in particular does an outstanding job in delivering great cus their quality workmanship and talented service writer customer service. Brittney Trench in particular does an outstanding job in delivering great customer service. She is very attentive to her clients and their service needs. I highly recommend Loyalty Toyota in servicing your vehicles. More

My service advisor is excellent. Brittany Tench is always friendly, and makes sure my services are done efficiently. Excellent communications. Brittany Tench is always friendly, and makes sure my services are done efficiently. Excellent communications. More

I will be addressing the 3 individuals I spent well over 9 hours with over a 2-day period. First, their leader, Jamie Davis. When initially introduced to Jamie, and confirmed in all subsequent contacts, 9 hours with over a 2-day period. First, their leader, Jamie Davis. When initially introduced to Jamie, and confirmed in all subsequent contacts, he reminded me of my favorite leader over my 45 year career in DoD, General Menetrey, the Commanding General of all 8th Army forces in South Korea during the late 1980s. No higher compliment can I pay a leader then linking him with that great General officer. Jamie's leadership qualities were partially validated when he selected two of the finest professionals I have ever had the privilege to work with: Sara Jones, the dealership's lead finance officer; and, Carsten Zell, who sold my wife, Terrie, and I the 2024 Grand Highlander. Sara was simply charming, one of the most gracious people I have ever met, highly professional and extremely knowledgeable. Terrie and I spent several hours with her; it was our very good fortune that Jamie teamed us with her. We felt as if we had known her for years, and all we were doing was meeting with a dear friend. What can I say about Carsten. He introduced himself as I was entering the building. I liked him immediately. This young man is so good at his job, I am convinced that he ought to be teaching his skills and talent to newly hired people so they, too, can become top notch sales people. I have never been more impressed with someone trying to convince me to buy their product. Later, when I learned he is only 20 years old, I was stunned. Given his abilities, I was in awe. What really impressed me was his natural personality; no feigning by this young man; what I saw is what I got. I would not hesitate to recommend him to anyone interested in a new vehicle (in fact, I already have). Now, for a word about the vehicle itself. One word describes this car: impressive. With all the intelligent safety features, it reminds of German-made vehicles. The ride is impressive: depending upon one's choice of ride, it is smoother than my Lexus RX-350, and in Sport mode (well, I had to hold on; I could not believe this car's quickness). Finally, a word on this company's business model. This may be common fare, but this is my first exposure to the kinds of "freebies" this dealership offers: free towing within 50 miles; free oil changes for life; and, free annual inspections. Yes, I know it may not sound like much, but what I like is the convenience that these 3 things provide. Finally, the "bumper to bumper" protection for a very reasonable price over the life of ownership. Like most folks, I love all the "techy" stuff, but this glitter can break over time, and it ain't cheap to fix. This buying experience was the most pleasant of my life, and that is really saying something, for I've been on this planet for a few years and I've had quite a few business relationships. More