Lorenzo Buick GMC

Emilio took great care of us. He made the experience easy and hassle-free. Very satisfied customers. He made the experience easy and hassle-free. Very satisfied customers. More

Extremely uncompetitive. The service team in the worst. No follow ups, no loaners for 2 weeks. The service team in the worst. No follow ups, no loaners for 2 weeks. More

Very bad service, they don't answer calls, they don't return messages, they had the car for a month and fifteen days, they didn't give answers about what they did to it nor did we receive any information return messages, they had the car for a month and fifteen days, they didn't give answers about what they did to it nor did we receive any information. The service is terrible. The person who served us was Adrian, a terrible worker. More

EXCELNTE SERVICIO Y MUY PROFECIONALES EL COLECTIVO DE TRABAJO DE LORENZO GMC Y EN ESPECIAL MI VENDEDOR ISAEL CABRERA QUE ESTA SIEMPRE AL TANTO DE TODO LOS RECOMIENDO 100% TRABAJO DE LORENZO GMC Y EN ESPECIAL MI VENDEDOR ISAEL CABRERA QUE ESTA SIEMPRE AL TANTO DE TODO LOS RECOMIENDO 100% More

My worst nightmare was going to this place to get an oil change and a recall repaired on my car. I spent 2 hours and 40 minutes waiting. I had an appointment but that didn't matter.Regarding the recall, the change and a recall repaired on my car. I spent 2 hours and 40 minutes waiting. I had an appointment but that didn't matter.Regarding the recall, they never found it, I had to show them the letter from GMC about the problem and they still asked me to leave the car at the dealership. They told me they didn't have a loaner car to give me and denied me a ride to my house because there was no staff. So they didn't fix the recall, they never washed my car and they only did an oil change that took 2 hours and 40 minutes. And this because I went out to get my car, no one offered me information, there was no maintenance manager on site and my advisor was hard to find. Very rude staff and poor customer service. More

Mi terrain 2024 de la nada dejo de encender un lunes, la grúa la dejo en el dealer, pero no tuve ninguna respuesta o seguimiento hasta el jueves que el Sr. Jason S. Se encargó de mi caso personalmente, grac grúa la dejo en el dealer, pero no tuve ninguna respuesta o seguimiento hasta el jueves que el Sr. Jason S. Se encargó de mi caso personalmente, gracias a él, el día viernes por fin me entregaron el carro reparado. Gracias More

Son Los mejores , muy buena atencion con sus clientes, hacen Hasta lo impossible para que el cliente se vaya contento hacen Hasta lo impossible para que el cliente se vaya contento More

Great service and excellent guidance throughout the purchase process. The salesperson was for fly and polite purchase process. The salesperson was for fly and polite More

El departamento de servicio no cumple con su trabajo el servicio más malo de Miami servicio más malo de Miami More

Lorenzo Buick GMC is an excellent dealership with outstanding customer service. Ivan Sandino is truly amazing, knowledgeable, patient, and very helpful throughout the entire process. He goes above an outstanding customer service. Ivan Sandino is truly amazing, knowledgeable, patient, and very helpful throughout the entire process. He goes above and beyond to make sure everything is smooth and stress-free. Highly recommended. More