Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

Exceptional Car Repair Experience I recently had the pleasure of getting my car repaired at Lucas Jeep, and I must say, the entire experience was outstanding from start to finish. Kate, the customer rep pleasure of getting my car repaired at Lucas Jeep, and I must say, the entire experience was outstanding from start to finish. Kate, the customer representative, was absolutely fantastic. From the moment I arrived, she welcomed me with a friendly and professional demeanor, ensuring that all my concerns were heard and addressed. Kate’s communication throughout the process was top-notch. She provided clear explanations of the repairs needed, offered detailed updates on the progress, and was always available to answer any questions I had. She went above and beyond to make sure I was comfortable and confident in the services being provided. The repair work itself was of excellent quality, completed efficiently, and within the estimated timeframe. The team clearly takes pride in their work, and I couldn’t be more satisfied with the results. Thanks to Kate’s exceptional customer service and the skilled repair team, this was by far one of the best experiences I’ve had with any car repair shop. I highly recommend Lucas Jeep for their professionalism, quality work, and customer care. They’ve definitely earned my trust and future business! More

Bob was fantastic. We are thrilled that we finally found a dealer to care for our vehicle - it took 7 years! We are thrilled that we finally found a dealer to care for our vehicle - it took 7 years! More

I drove from Cherry Hill to your dealership because it had a better reputation than Cherry Hill Dodge. My Challenger is repaired I am very happy to have it back since I love this car. I would bring it had a better reputation than Cherry Hill Dodge. My Challenger is repaired I am very happy to have it back since I love this car. I would bring it back to Lucas if needed. More

Everything went smooth and they kept me informed. Never a problem with their service department. Never a problem with their service department. More

Awesome job by the service department as always. They really take care of the customers. Great job They really take care of the customers. Great job More

vehicle dropped off for a battery and a door switch, I was on phone when they dropped it off mentioning those two items, imagine my surprise when the bill shows up to the tune of $3000 with new brakes, ti was on phone when they dropped it off mentioning those two items, imagine my surprise when the bill shows up to the tune of $3000 with new brakes, tires, and more work that I did not ask for and I never received any phone calls confirming the work to be done and when it would be completed and had to repeatedly call them asking for updates and was often sent to voicemail. More

I had quite a bit of work done on my 2009 Ram and am very satisfied with the results. satisfied with the results. More

Had a good experience with the sales department. They were able to deliver on getting me everything I wanted as far as price and warranty They were able to deliver on getting me everything I wanted as far as price and warranty More

Great experience and they fixed the issue on my Jeep Wrangler. I had a leak at the rear main seal when I bought new, custom order from Jeep. I bought it at the Cherry Hill dealership, they are bad, and Wrangler. I had a leak at the rear main seal when I bought new, custom order from Jeep. I bought it at the Cherry Hill dealership, they are bad, and when I took it back they said “Well, there is a leak, but we are not going to fix it because it’s not that bad of a leak.” Uh??? I took it to Lucas, they confirmed there is a leak and right away said this needs to be fixed. The service agent was extremely nice and knowledgeable. The mechanic came out to discuss the issue with the service agent and me in detail and was very nice about it. They took their time to make sure I understood the issue. I will always take my Jeep back to Lucas. I am so disappointed that I didn’t buy it from Lucas. The Jeep place in Cherry Hill are rude, ignorant, and can’t be bothered. More

I recently moved to NJ and unfortunately my 2024 Jeep Screen and dash power was not working. I brought my 2024 Jeep Wrangler in to Lucus for an Oil Change and for a technician to diagnose the problem. I Screen and dash power was not working. I brought my 2024 Jeep Wrangler in to Lucus for an Oil Change and for a technician to diagnose the problem. I was more than happy to leave my car there for more time than I setup and ended up leaving my car there for two days. The oil change was done with no issue however they could not figure out what was causing the screen and power to not be working. I was very nice about leaving it there for more time but was told I would likely need a rental for them to continue working on the car. I called the following week to schedule a rental car and to schedule service but was told by Eli that it is a very long list of people waiting for a car and didn't know when my Jeep could come back. I wanted my Jeep fixed asap so I took it back to the dealer I went to in PA. They were able to diagnose the problem within an hour and a half and ordered the part. Im not sure how they could do it in that amount of time and not Lucus in two days. Unfortunately, I was looking for a new place to service my Jeep in NJ and I dont think I will come back to Lucus. More