Lunghamer Buick GMC

Went in with a lease turn in well under the miles I leased for on top of having a few grade in cash to put down on a used Acadia and these guys were telling me if I don’t buy the car the. They are send leased for on top of having a few grade in cash to put down on a used Acadia and these guys were telling me if I don’t buy the car the. They are sending it to auction Monday I told them a number I wanted to be at monthly and there was no effort in trying to show me some options there was to get there very disappointed I made the hour drive to go to this dealership I would highly recommend shipping else where when it comes to spending g your hard earned money on an over priced vehicle and to have them encourage you to go find a deal somewhere else this is what’s wrong with these dealerships and they will get what’s coming to them when it’s time to try to bring in customers and they can take a quick glance at some of there reviews poor attitude lack of knowledge and overall just a bad experience for someone to show up on time of there appointment and have a trade in and cash to put down and they still don’t even try to make a deal happen More

Took car in to have battery replaced, they honored warranty. Vehicle was purchased at another dealership. They did not even wash the car and it was very dirty. Staff was not friendly at all. I woud ne warranty. Vehicle was purchased at another dealership. They did not even wash the car and it was very dirty. Staff was not friendly at all. I woud never do business with them. More

Bait and Switch. This is how it will read on social media. Steve in service is about as trustworthy as a rattlesnake in a box. I called in for brake replacement wit This is how it will read on social media. Steve in service is about as trustworthy as a rattlesnake in a box. I called in for brake replacement with rotor and sensors on my 2019 Sierra Denali with 30k miles (I know, Joke Right?) $440.00 on the phone. Pull up to Steves desk, hmm been here before and I will tell you of that bad experience. But since they said $440.00 and I can buy parts for $310.00 I said good deal. Steve ohno probably $580 but we can have them done today, I get the call late in the afternoon, yeah $580, your back left has only 2mm left on it. ( I though to myself just had it off the day before and they had little over 1/8"..so new math guys 1/8"=less than 2 mm???) So second day get the call trucks done $780.00 xxx???? how did you go from $440-$580-$780???? well we had to recalibrate your emergency brake....duh... I never agreed to that. So last time I brought a van in for alignment and tires, same hijacking of price but worse I started having starting issues and power issues so I looked at battery and guess what??? They loosened both terminals all they way to the last few threads and it burnt up the battery. I believe they were fishing for work because of the car shortage and all??? What do you think?? Shame on me for coming back again. But surely the last time, and last sierra. Shame on GMC . Shame on Lunghammer.... More

This was the worst customer service experience I have ever had. I have never gone to a car dealership & had a car salesman or manager absolutely refuse to negotiate any terms or pricing of the vehicle. T ever had. I have never gone to a car dealership & had a car salesman or manager absolutely refuse to negotiate any terms or pricing of the vehicle. The salesman was helpful at first, but once we started discussing numbers & they did not match what I had originally calculated he became quite snippy. The finance representative for the dealership immediately had a distasteful tone & attitude when beginning the finance paperwork. They asked about our lean holder information & I informed them twice who the lean holder was & the address & they asked in a extremely rude tone “well can you get it out,” completely unaware I had just given the information to them twice. When they went to approve the paperwork through the manager, they informed me that they do not accept wire transfers & I would need to drive two hours back home to get a check from my bank & come back. I woke up that morning at 6am to drive 2 hours to the dealership with my kids. The absolute soonest I could return to sign the paperwork for the car was Saturday, 3 days later. They informed me that even if I paid my $10,000 down payment, they would not hold the car for me for 3 days. They typed up purchase agreement, expected me to get approved for the loan, get the check, & drive back the very next day, all while telling me they couldn’t guarantee someone wouldn’t come buy it out from under me in the next 24hours. I asked to speak to the manager because I have never had a more difficult or frustrating purchase in my life. The manager came out & began talking down to me, interrupting me as I was talking, stood up & began to walk away as I was talking, & then informed me that they actually do except wire transfers. When I asked for the owners contact information, the salesman walked to the back, called the front desk where the manager was standing who then walked over but stood 15ft away to tell me to call the dealership mainline & ask for Joe. I would never recommend this dealership to anyone and I will never return to purchase a car from them. More

Advertising trucks they don’t have. It’s the same story with every GM dealership. We as consumers know what you sell you don’t need to advertise vehicles you don’t have. It’s the same story with every GM dealership. We as consumers know what you sell you don’t need to advertise vehicles you don’t have. More