Luther Brookdale Honda

got in right on time, service done quickly, well, completely , professionally . i have never had a problem at this dealership . i use them for all my service needs. i have had problems with the quick completely , professionally . i have never had a problem at this dealership . i use them for all my service needs. i have had problems with the quick lube places. all great! More

I purchased my first car from Brookdale Honda in 2001 and my second in 2011. Because of the amazing service at Brookdale Honda i will never buy a car elsewhere. Amazing service! my second in 2011. Because of the amazing service at Brookdale Honda i will never buy a car elsewhere. Amazing service! More

My experience with Luther Honda service was great. My window quit working, after trying a new switch the mechanic found the wiring harness was bad. It took longer than what we had expected due to having window quit working, after trying a new switch the mechanic found the wiring harness was bad. It took longer than what we had expected due to having to overnight the part but they were great to give me a loaner to use and Maurice was very good at keeping me informed on what they found. I will definately go back for future repairs. More

I bought my Honda Fit used from this dealership. I have been very happy with the car, but I also am happy with their service. They do a good job at not making you wait for long periods. They do take the ti been very happy with the car, but I also am happy with their service. They do a good job at not making you wait for long periods. They do take the time to explain what are the options, and their waiting room is one of the most luxurious I have ever been at. I would recommend this dealership! More

The people at Brookdale Honda have always been great to work with. They are always friendly and will answer any questions I have about my Honda civic. work with. They are always friendly and will answer any questions I have about my Honda civic. More

Outstanding service and professionalism from Zac Schwartz - I have 2 Hondas purchased from this dealer - I trust them completely with both vehicles - appointments are easy to make - fit my schedule - confirm - I have 2 Hondas purchased from this dealer - I trust them completely with both vehicles - appointments are easy to make - fit my schedule - confirmed by email - work is always done completely and on a timely basis - staff takes the time required to diagnose and solve vehicle issues and keeps me informed - recommend this dealer highly - and Zac Schwartz, in particular More

I went to this dealer to get a B13 maintenance service on my car. I had to wait 15 min. for somebody to come and talk to me. 1 person (not at the counter) came to me and started talking to me and took all th my car. I had to wait 15 min. for somebody to come and talk to me. 1 person (not at the counter) came to me and started talking to me and took all the details about the service I need. I told him not to do the "1" service i.e. rotate tires. He asked me to wait in the lobby. After some time another guy came in and told me that the service was done and they did not rotate the tires as requested and he said he will have to prepare my invoice and left. He asked me to wait at the payment counter and said he will be back with the invoice. I waited there for 20 min and no body showed up. I talked to the payment counter lady and asked her to see what is happening. She left and came back with my invoice I paid the invoice and came home. I have some concerns about the service - B13 service is regular Oil change and multi point inspection, Tier rotation and Transmission oil change This dealer charged me for oil change and multipoint inspection, tire rotation (which was not done as requested), did not charge me for parts for transmission oil change, which he is now claming that it was done and the parts department has failed to put the transmission oil charge on the invoice (which is difficult to trust). So finally after paying ~$150 I am skeptical about if the tires are rotated or not, transmission oil changed or not. Very disappointed. An excellent example of poor customer service and lack of co-ordination between various people working with a customer. More

Service was done in a timely matter, very professionally. Communication was very friendly and accommodating. Great new facilities with extraordinary features to spoil the customers and make them feel pampere Communication was very friendly and accommodating. Great new facilities with extraordinary features to spoil the customers and make them feel pampered while they are waiting. I also appreciate that the workers gave me a ride to and from my friends' house while working on my car. Great service all around! More

I brought my new CRV in for an oil change and an anti freeze leak. The service was very good. I had received in the mail a flyer from three Luther dealers each flyer had an oil change price. and each was freeze leak. The service was very good. I had received in the mail a flyer from three Luther dealers each flyer had an oil change price. and each was different by a significant amount. Brookdale did honor the less expensive flyer amount. The three service doors are confusing as to which one to enter. One of the many messages I listened to when I made the service appointment talked about the move into the new building in a few weeks. Are you moving again? The two new facilities are a welcome addition to Brooklyn Center. More

The service department at Brrokdale Honda is always helpful and concerned about me, especially Zac. I work with Zac when I bring my car into be serviced and am impressed with his professionalism. He al helpful and concerned about me, especially Zac. I work with Zac when I bring my car into be serviced and am impressed with his professionalism. He always keeps me up to date on the repairs that are being done on my car. The new building is designed for customer comfort. More