Luther Family Buick GMC - Service Center

I called to schedule an appointment and was placed on hold for a very long time. After finally getting the appointment scheduled AND a confirmation email with the date and time I show up the day of my hold for a very long time. After finally getting the appointment scheduled AND a confirmation email with the date and time I show up the day of my appointment and they can't find me in the system. On thier end it's scheduled for the next day. Even though my email confirmation showed the current day. They did work at squeezing me in but the service advisor I spoke with barely made eye contact with me and you could tell he was annoyed with me because my appointment was for the next day - even though I showed him the confirmation email with today's date and time. I have had nothing but problems with the vehicle I purchased from them a little over a year ago. It's been in for service once a month for something or other. It's very frustrating. And they never have the parts they need on hand. They always have to order the parts so I have to drop my car off a second time to resolve any problem. And yes they usually wash the car when they are done so when they don't, it's very noticable. The service is not consistant. Sometimes I get a friendly smile, car washed, bottle of water in my vehicle and coupons, sometimes I get nothing. On two occasions they have ordered the parts for my vehicle and said they would call when they arrived but no one called me. I ended up having to call in and check on it and found out they were there. I even have left messages with service advisors asking questions and for them to call me and no one ever got back to me. They also didn't explain to me when they sold me the vehicle that the CPO service plan only covers 4 oil changes a year not as many oil changes as you need in the 2 year/30,000 mile period. Very frustrating. More

Had a oil change scheduled for 1:15, had my vehicle there at 1:00. It was 2:45 before my truck was done and was late for my next meeting. Disappointed. at 1:00. It was 2:45 before my truck was done and was late for my next meeting. Disappointed. More

I have always had good service from Luther. I purchased the vehicle from them and have had it serviced only by them so the records are easily accessible. One recommendation I would suggest is with the oil the vehicle from them and have had it serviced only by them so the records are easily accessible. One recommendation I would suggest is with the oil punch cards. Get rid of them and use the computer system. Since everything is run through the computer why not just let the customer know it is a free oil change rather than having to carry a key tag around? More

Robb answered by question about if I should rotate tires, which I did have done. He also listened to my question about the heating panel and defroster and went right over to the vehicle to check it out. He which I did have done. He also listened to my question about the heating panel and defroster and went right over to the vehicle to check it out. He explained it to my satisfaction without making me feel stupid. Thank you. More

They were looking out for me with regarde to the type of service I needed and not trying to load me up with services I don't quite need at this time. service I needed and not trying to load me up with services I don't quite need at this time. More

Kevin was very good and I am very satisfied with his service, but my only complaint is that I was put me on hold for about 10 minutes waiting for Service to answer the phone. service, but my only complaint is that I was put me on hold for about 10 minutes waiting for Service to answer the phone. More

Everything about my experience with Luther Family Buick Service was great - from the people that I talked with on the phone, to Robb the Service Advisor, the shuttle service (and I apologize but their name Service was great - from the people that I talked with on the phone, to Robb the Service Advisor, the shuttle service (and I apologize but their names escape me at the moment), and the people at the counter when I picked up my car. Thank you! More

We purchased our vehicle from this dealership and continue to go there for any type of service needed. I'm not sure if it's just bad luck or what, but very rarely can I call them without having to wa continue to go there for any type of service needed. I'm not sure if it's just bad luck or what, but very rarely can I call them without having to wait on hold for awhile. Also, they typically wash the car after service, so when they don't, it's very noticable. More

I have had not so great experiences here before, but this was visit was much better than expected. Tyler was patient and happy to explain the work I had to have done. was visit was much better than expected. Tyler was patient and happy to explain the work I had to have done. More

We discovered a leak in my water pump the day before I was supposed to leave for a week-long vacation in the mountains. Even though they were very busy and this wasn't just a 45 minute job, Tyler was abl was supposed to leave for a week-long vacation in the mountains. Even though they were very busy and this wasn't just a 45 minute job, Tyler was able to get my vehicle started later that afternoon and finished the next morning. I only had to postpone my departure time by one hour--I thought that was pretty impressive! They have always been very accomodating when I've had vehicle issues and I will definitely be giving them my repeat business. More