Read Reviews Luxor Auto Group

Luxor Auto Group

Luxor Auto Group

3220 N. Scottsdale Road
Scottsdale, Arizona 85251


(480) 994-3331

Luxor Auto Group
Manufacturer: Used Car Dealer

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.7

24-Month Rating

based on 193 reviews

4.9

4.9 out of 5

193 lifetime reviews

Luxor Auto Group

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Certified: Luxor Auto Group

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Luxor Auto Group has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Luxor Auto Group

Luxor Auto Group, is a family owned business that has been in service since 1992. All of our vehicles go through a multi point safety inspection in our certified service center. GE Certification and Extended warranty programs are available for qualified vehicles. One of only 35 prestigious Diamond Warranty Dealership nationwide, we combine quality cars with quality service. As a member of the BBB, we have been serving the east valley for just over 19 years! As a leader in the automotive industry, our service, dedication and enthusiasm toward every customer shall be the cornerstone of Luxor Auto Group. Our commitment is to ensure complete satisfaction with every automobile and service provided at an exceptional value. We look forward to servicing your automotive needs!

Our Location

Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 10:00 AM - 3:00 PM


Our Amenities

Customer Lounge Area Pet Friendly
Cable TV After Hours Drop-Off
Free WiFi Free Loaner Cars
Free Drinks Covered Parking
Vending Machines

AbdullahAlnamlah
5/9/2013 3:13:37 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin BrennanJustin Brennan
Scott KirbyScott Kirby
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Luxor Auto Group:

This dealership was very helpful and supportive. they helped me through every step i had to do in order to get the car. i got out of the dealership with nothing to worry about and also very satisfied. Thanks to Justin and Scott

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515wcoronado
5/5/2013 12:53:49 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gino DarmoGino Darmo
Scott KirbyScott Kirby
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Luxor Auto Group:

Excellant staff. Very professional and friendly. They got the job done and are still nice. I will defiantly go back for my next purchase. They are great

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mooney13
4/20/2013 12:39:54 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gino DarmoGino Darmo
Scott KirbyScott Kirby
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Luxor Auto Group:

I found a car online and contacted the dealership. Gino was exceptionally helpful and took a few moments to collect my information so that when I arrived at the dealership that afternoon it was just a matter of selecting the car I wanted. I actually didn't end up purchasing the car that I was interested in but Gino worked with me to find the perfect car for me. He worked diligently to ensure that the car I selected met all of my wants and needs. Overall it was a wonderful car buying experience and Gino's attitude and helpfulness was refreshing. I would absolutely recommend Luxor Auto Group and Gino Darmo to everyone, they have made a repeat customer out of me!

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kirtsting
4/18/2013 1:03:57 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lisa RosselliLisa Rosselli
AJ SHALABYAJ SHALABY
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Luxor Auto Group:

Aj - Did a great job - I flew in from out of state to purchase my vehicle- We took to long to close the deal ( My doing ) - The dealership booked me in at the W hotel in Scotsdale for free - Now that's service!!

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jontobias
4/15/2013 12:23:11 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott KirbyScott Kirby
Travis WaltersTravis Walters
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Luxor Auto Group:

I was very pleased with my experience at Luxor and would purchase from them again any day. They put nice touches on their vehicles so they stand out, making their inventory much more attractive than stock.

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mrtenzero
4/1/2013 5:18:33 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott KirbyScott Kirby
AJ SHALABYAJ SHALABY
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Luxor Auto Group:

Very satisfied with my purchase.Will do business with again.Very friendly and helpful. While waiting for paperwork just sat around and chatted.Next car will be a Lamborghini Gallardo or MurciƩeago...start looking guys..lol :)

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BimmerPeople
3/30/2013 12:08:56 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sheryl DarmoSheryl Darmo
Gino DarmoGino Darmo
Scott KirbyScott Kirby
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Luxor Auto Group:

Luxor knows how people want to buy cars. It's really that simple.

Sheryl is a great listener, and anticipates your needs. Vehicle transactions always take time, and my wife and I enjoyed buying our car from her on Good Friday 2013.

Gino is a fun guy - ready with a smile, knows his business and will cover the details.

Scott was very capable shuffling the paper. These people really care about their customers !

So here's my story...I'm a BMW nut. All three home garages are filled with BMW's. For over six months I was looking for a specific hot rod BMW. To my enjoyment Luxor had picked up the car I purchased from them a week before. Their sales price could have been inflated based on the exclusivity of the car...it wasn't and I pounced on the car.

Rhad kept me in the dealership after their first trade-in offer was unaccepted. I would have walked...disappointed that my latest dream car slipped through my fingers. He worked to make the offer better, and took care of me - and sold the car.

I would not hesitate in buying again from Luxor...and happily recommend them to anyone wanting to buy a quality luxury vehicle. Thanks guys!

M & P Warren

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Sarctris1
3/21/2013 1:39:49 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott KirbyScott Kirby
Travis WaltersTravis Walters
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Luxor Auto Group:

This is now my 4th tour of duty with Luxor and have always received Primo service, a class act with premier product and service. Good Job guys!! The reason why I choose Luxor is my guy Travis puts it all out there to get you the best deal as quickly and painlessly as possible, they all communicate very well and makes it easier and more calming to write a check.

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azcal
3/14/2013 10:38:38 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gino DarmoGino Darmo
Scott KirbyScott Kirby
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Luxor Auto Group:

I was looking for a particular Cadillac CTS V and Luxor happened to have one.
I had been to 3 other dealers for the same car and their responsiveness was poor. As a business owner I appreciate excellent customer service and follow up. Sheryl and Gino were very friendly and professional each time I was there. Gino even came outside one night after hours and spent about an hour with me.
Most of the deal was done over the phone. Some dealers try to change things when it's time to sign for the deal. Not this dealer, everything was as Gino had said and I was in and out pretty fast
Everyone I spoke with at this dealer was very friendly and they really act like they want your business.
Luxor Auto is not your average used car dealer.

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PaigeC
3/14/2013 9:26:56 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sharon AmazanSharon Amazan
Scott KirbyScott Kirby
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Luxor Auto Group:

The car buying experience is typically something that my husband and I dread. By the end of the deal everyones irritated we jus want to sign and get out of there. However with The Luxor Auto Group we were pleasantly surprised. From beginning to end the service felt like family, and when it came time to handle all the paperwork the quality of customer service only excelled. Both Scott Kirby and Sharon Amazan were flawless in there ability execute all of the necessary procedures. They are truly employee's on the rise. We're hooked, we can't wait to buy our next car from The Luxor Auto Group.

Paige & David Carter

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