Lynchburg Nissan

I had a 9 am appointment to have a state inspection, tire rotation and balance, and a diagnostic done for check engine light. Service manager Rodney did not return my call at 12:15 and was dismissive when I rotation and balance, and a diagnostic done for check engine light. Service manager Rodney did not return my call at 12:15 and was dismissive when I finally reached him at 1:27 pm. I then returned to the dealer only to be rudely informed by Rodney that they were not yet finished with the car and that he didn't know why. I went to the waiting room where, at 3:30, a different service manager arrived to tell me that it was ready and that she had just been told that she was now my service manager. 6.5 hours after my appointment time, I still had to wait while they replaced the wiper blades in order for the inspection to be complete. I have been a repeat customer at Lynchburg Nissan since 2009 and have NEVER been treated with such disrespect. That being said, I do want to thank Pam, my new service manager, for her assistance. Without her, I would probably still be sitting there! More

By a recommendation of close friend, I met Jason Decker @ Lynchburg Nissan . He found the perfect car for me. It’s so nice when your dreading the process of buying a car . My needs for a vehicle had changed Lynchburg Nissan . He found the perfect car for me. It’s so nice when your dreading the process of buying a car . My needs for a vehicle had changed , efficiency & safety were my priorities. Thank you Jason Decker , it’s a Kick ☮️ More

Waited over 1. 5 hours for an inspection that I had an appointment for. Service was not great, and people that came after me got their service before me. Should have 5 hours for an inspection that I had an appointment for. Service was not great, and people that came after me got their service before me. Should have went to a regular shop... More

Took car in for fluid change ( trans, diff, brake, power steering, coolant). $900. Picked up and brake pedal is spongy. Took car back two days later. They say brakes OK. But radiator needs replacing bec steering, coolant). $900. Picked up and brake pedal is spongy. Took car back two days later. They say brakes OK. But radiator needs replacing because it is leaking. No previous leaks before and after initial visit. Get car home and it is leaking coolant on driveway. Was NOT doing this previously. Now they want $850 to replace. Way too suspicious ! More

I had Pam that took care of my car she was nice to deal with . Daniel in the service department was rude & unprofessional. He was closing doors at 5:09 & they are open til 5:30 so I guess his attitude came with . Daniel in the service department was rude & unprofessional. He was closing doors at 5:09 & they are open til 5:30 so I guess his attitude came from he had to stay til closing time . I followed him into to the office & he looks at me & says go out to the deck I will help you out there . Like I was suppose to know that ? He took my payment & I asked for his name .. I texted Pam about his behavior ... no reply back from her on his attitude. He never said thank you .. I will buy a different vehicle so I don't have to deal with such individuals. I went in for an actuator .. that was never addressed I asked 3 times the cost ... I was showed all this work that needed done to a total of over 3000.00 dollars . I did my rotors & brakes $700 plus . I cant recommend this dealership at all . More

Amazing service and expert knowledge. The staff is friendly and was able to get my vehicle serviced in a timely manner! The staff is friendly and was able to get my vehicle serviced in a timely manner! More

No one in customer service is friendly. Every time I have my car serviced it’s the same atmosphere. They suck. They will never service my vehicle again. If anyone needs good and fast friendly service go to T my car serviced it’s the same atmosphere. They suck. They will never service my vehicle again. If anyone needs good and fast friendly service go to Terry Subaru. It doesn’t matter if you driving a Nissan. Go somewhere you can feel comfortable and don’t mind spending your hard earned money. I don’t remember names to rate them. No smiles on any of their faces. More

Great sales experience. Salesman Jamir Nappier was courteous, knowledgeable, friendly, intuitive and provided a seamless experience. His followup after the sale has been outstanding. Got the perfect c courteous, knowledgeable, friendly, intuitive and provided a seamless experience. His followup after the sale has been outstanding. Got the perfect car for me! More

I purchased a used Maxima from this dealership in November. Last week, my daughter was pulled over for the windows being too tinted. He performed a test on the windows on the side of the road. Altho November. Last week, my daughter was pulled over for the windows being too tinted. He performed a test on the windows on the side of the road. Although she didn't receive a ticket, she was told both the front and rear windows were illegal and need to be fixed. The dealership is claiming ZERO responsibility and will not help with the cost to replace! I would never have purchased this car if I knew the tint was illegal! No way would I would ever buy from this dealership again! More

UPDATE: November 1, 2019. Two days ago I left a review of 2 stars after years of 5 star service in the past. The next day, I rang up Justin (my service advisor) to share my unsettling concerns. He encouraged 2 stars after years of 5 star service in the past. The next day, I rang up Justin (my service advisor) to share my unsettling concerns. He encouraged me to return and assured me he would personally see that my concerns were addressed. I returned and now feel confident that even though staff, logistical and operational changes have occurred, I can expect to receive the same excellent service to which I had become accustomed. As a non mechanical person, I have to rely on the integrity of the comprehensive service reports and the follow up work and consequently feel confident that my vehicle is in safe order. Thank you Justin and Lynchburg Nissan. More