Lynn Layton Ford - Service Center

I had my F150 in for recalls and transmission problems. I was told it would be a day or two. I called multiple times trying to get updates to either be told, "we'll call you back", or "hang on and I'll f I was told it would be a day or two. I called multiple times trying to get updates to either be told, "we'll call you back", or "hang on and I'll find out", never to return. After 9 days, I finally got an update. After 2 and a half weeks, I finally got my truck back. Only to find out that I was charged a fee without any consultation or a call to ask, do you want this done. Glen just said "well, I assumed you'd want it done". I said, a phone call would have been nice. Due to the tailgate recall, the top of my tailgate was damaged when it opened when it wasn't supposed to. I asked Glen multiple times if he could find out if the paint repair would be covered. He told me more than once he would find out, but never did. This is the worst Ford service department I have ever been too. It will be worth driving it to another city to be better service. There is more to this story, but not enough time to go through everything on here. Needless to say, I won't bring my vehicles to the service department for repairs. They never once called me to give me an update, even though they kept the vehicle much longer than they said it would be. I always had to call, multiple times, just to find out what was going on. I was told I'd get a loner vehicle, which I never did. Horrible, actually absence customer service! Quick lane has always been great to work with and I'll continue to use them, but I won't use the service department again. I'm still waiting to hear if my paint job will be repaired. More

Work at the store and the mobile warranty service is always prompt and professionally performed. Staff are courteous to all. always prompt and professionally performed. Staff are courteous to all. More

Staff was very attentive to my time and addressed any issues with my vehicle. Completed my service in a very timely manner. I'll have no issues for returning for my next service needs. issues with my vehicle. Completed my service in a very timely manner. I'll have no issues for returning for my next service needs. More

Great group of guys to deal with and great service Time frame was excellent and had a great waiting area frame was excellent and had a great waiting area More

I don’t plan on writing a review. I don’t have a need to write a review. I don’t have a need to write a review. More

My visit to the service department was on 12 June. The Service department staff was friendly and helpful and took care of the problems. The loaner car was very helpful as the service repairs took al The Service department staff was friendly and helpful and took care of the problems. The loaner car was very helpful as the service repairs took all day, and I live in Huntsville. More

Overall they do a good job,they listen to your needs they got me in and out quick got me in and out quick More

Took my 2019 F150 in for The Works and they got right on it. I was waiting less than a hour. The staff is friendly and informative and the pricing is fair. it. I was waiting less than a hour. The staff is friendly and informative and the pricing is fair. More

Everything always goes smoothly at Quick Lane when Brad is there. He makes me feel like a valued customer. He explains the work done and if anything needs to be done in a professional but understandable ma is there. He makes me feel like a valued customer. He explains the work done and if anything needs to be done in a professional but understandable manner. More

Glen was extremely helpful in solving our issue. Even when their was an issue with the repairs done previously . Even when their was an issue with the repairs done previously . More