Lynn Layton Ford - Service Center

Car Service------VERY GOOD It was time for my 1500 mile inspection on my 2017 Explorer, so I took it to your facility. You have a fine looking building. I got there about no It was time for my 1500 mile inspection on my 2017 Explorer, so I took it to your facility. You have a fine looking building. I got there about noon but the service manager was very nice and offered 2 options....1. wait for short time for service at your main facility or 2. get it serviced at the building next door unless I had a particular problem with the vehicle. I was not having any problems with the car so I decided for the shorter....and I took it next door. They were very nice there as well and had me out of there in about 30 minutes. (I didn't time them, but it was very quick). They said they checked all the vitals (air in tires, washer fluid, trans. fluid, etc.) and assured me all was well. VERY SATISFIED with the service.....Quick and complete. More

"We went above and beyond to help you with your lemon" Possibly the worst service department out there. Somehow I am paying for a brand new car with multiple problems which are usually rectified with an e Possibly the worst service department out there. Somehow I am paying for a brand new car with multiple problems which are usually rectified with an excuse and also paying for a rental car because my brand new car is sitting on their lot broken down and has been for 2 months and 1 week. I am just waiting for the storage fee bill to be mailed.I don't blame them for the lemon I bought but I do blame them for their inability to fix the problems with the car. To take the car in for brake problem and to receive a receipt back stating there is another car on the lot of the same make and model that does the same thing and then to have the brakes lock up 4 days later is crazy. Purchasing a car from them is not bad, I recommend finding another dealership for routine maintenance and warranty issues. More

Gave back my piece of mind After a very bad experience at Townsend Ford in Tuscaloosa, Al, I called Lynn Layton Ford for advice Re: service for my daughter's car. She is a stude After a very bad experience at Townsend Ford in Tuscaloosa, Al, I called Lynn Layton Ford for advice Re: service for my daughter's car. She is a student at the university there and there was a problem with the transmission. I had made an appointment with Townsend over a week in advance and explained what the car was doing so they would be prepared for me since I was driving 100+ miles to get this taken care of. They apparently hadn't read my email and wanted to keep the car for 3 or 4 days because the transmission was "messin up" and they wanted to blow out the fuel system so it would get better mileage. (it got 39.4 MPG on the trip home, I'm ok with that) They made me feel like my daughter was driving a death trap. I called Lynn Layton Ford to get advice about the situation and what to do, They were very helpful on the phone and we made an appointment to have her car looked at. We traded cars and I took her little red ford to Lynn Layton. They listened to my story and assured me they would recheck everything and tell me the truth about the everything that I was told at Townsend. It all turned out to be just fine, They put my fears to rest and took the time to explain things to me. Needless to say, Lynn Layton has earned my loyalty as a customer. I am a single mom who needs the piece of mind that my daughter has a safe and reliable car while away at college. More

after going to the ford dealer in huntsville and getting no help, just bad information on my problem, i tried joe sartain and their staff quickly and correctly diagnosis my problem. joe and terry did a grea no help, just bad information on my problem, i tried joe sartain and their staff quickly and correctly diagnosis my problem. joe and terry did a great job at a fair price, i will go back for all my car problems More