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Lynn Layton Ford - Service Center

Decatur, AL

4.6
344 Reviews

344 Reviews of Lynn Layton Ford - Service Center

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October 12, 2024

Joe is a really friendly service advisor who is great at his job & is very helpful. More

by SMILE63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Smith
October 04, 2024

Turn around time was great. Diagnosis of my problem and repair work appears to have been spot on. More

by JDBYARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen, in the service dept, is the only person's name I was given.
October 04, 2024

Great service, they will take care of any problems you have. All the employees I encountered were very professional. I will do all my service with them!!! More

by GREG.HARDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn, young lady that handles the loaner vehicles.
September 28, 2024

They were very accommodating and got my vehicle in and out quickly and completed the service I took it in for and also took care of the recalls that it had that I wasn’t aware of. I also overheard the ser More

by CASEYJ419.CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

Fast service. Quick check in. Very friendly. Great communication. Quality service. Good reasonable place to do business More

by DFSUNDERMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Horrible experience with a Warranty job. Very displeased with the whole situation. 21’ f-150 died in left lane of interstate with my family, to after 3 weeks my truck was at the dealership More

by ryan.stutts86
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Presley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen
September 26, 2024

Enjoyed the complementary pick up and delivery for servicing my vehicle. Would recommend this Ford dealership. More

by DP2545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Always enjoy working with Joe to get our vehicles serviced and all your staff are very friendly:) More

by DEANN.LASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2024

Several issues from poor management and mistakes. That's all. That's fairly common for dealership service departments I think. Poor service. Expensive. Slow. Lies. Normal. The friends and family disc More

by EEVANS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Stackhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2024

They were rude to my wife and did not explain the results. She asked to take a look at another issue with no feedback. More

by hale.william
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get the name
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